Customer Reviews for Norfolk Self Storage
(U-Haul Neighborhood Dealer)

23 reviews

3203 E Princess Anne Rd   Norfolk, VA 23504

(757) 819-4180

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(757) 819-4180

3203 E Princess Anne Rd
Norfolk, VA 23504

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Again great service from the lady onsite - super friendly.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

Rita Rae' E. 
Rating:
4.0

Had to drop off the truck and car hauler at a location separate from the uhaul location where I opened my storage unit, and had a very difficult time getting the whole truck and hauler to fit in the tiny parking lot of the drop off location, beyond that, not a bad experience, I just would have preferred to have been able to drop off at the uhaul on Monticello Avenue

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

ASIMINA I. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ROSS B. 
Rating:
3.0

Customer did not leave a comment.

GARYALLEN J. 
Rating:
5.0

Customer did not leave a comment.

BRYON S. 
Rating:
5.0

Customer did not leave a comment.

Murat K. 
Rating:
4.0

Customer did not leave a comment.

yianne K. 
Rating:
5.0

Nothing everything was fine.

sharon P. 
Rating:
5.0

Customer did not leave a comment.

Chrysta N. 
Rating:
4.0

As with the pick up location, the lady was very pleasant and knowledgeable. She too wished me a safe and uneventful return trip home. These ladies, at both locations, are keepers. I do hope that U-Haul treats them at least ½ as well as they treated me.

Joseph M. 
Rating:
1.0

Customer did not leave a comment.

KRISZTIAN A. 
Rating:
2.0

Both tires on the trailer seemed to be deteriorating due to "rubber rot" I was fine with this as it did not seem like it would effect my trip however both tires blew on the trip in the same way where the tire bulged in the sidewall. I was set back on the trip by a full day due to this and had to miss 2 stops I wanted to make along the way. I suggest looking into the quality of tires as well as informing the technician who has to repair the tire on the sixe of the tire. The first tech had a 14in tire instead of a 15 and I had to put in to the 2nd tech that it was a 15 and not a 14. The trailer also had a habit of the roll up door getting stuck upwards because the catch hit the roof. I would take this trailer off of the listing due to those issues that I fixed along the way. I had to crowbar the door down because of this. Overall I was not happy with my move, but it was due to simple fixes and a better QA issue.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
3.0

Make sure the inside of the trucks are clean also, think about installing automatic mirror placements.

La C. 
Rating:
5.0

Nobody was there on Sunday, dropped the keys into the mail slot.

Beverly A B. 
Rating:
4.0

Resveaion process not user friendly. Make resv to pick up truck in one location then switch at last minute by uhaul.

richard M. 
Rating:
5.0

My problems were not with the U-Haul rep we picked the truck up from but with the fact that the U-Haul center who called acted as if we were aware that we were to pick our truck up an hour away from us. We live within 10-15 minutes from multiple locations that had a truck, but we were told the only location option was an hour away. And we found this our the day before. I wish I could rate the service of U-Haul itself because I would give them 0 stars. Unsatisfied and will not use again.

Trent W. 
Rating:
4.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
No reviews have been submitted for this location.

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