Customer Reviews for North Huron Street Storage

The older gentleman was so nice! Very quick process. Moving again in 4 months and I will definitely be back to this location. 10/10.

The property itself seems a little run down, but the truck we rented was clean and in good condition and the staff was excellent! We did a bad job with our online check in and accidentally messed up our truck pick up and drop off, and the office was super helpful and didn't charge any additional fees. They even called us to let us know that the car we left behind would be locked in if we didn't pick it up before 6. Overall it was a good experience and I would rent from them again!

Once again, great customer service and a surprisingly easy and pleasant experience at this uhaul location. Thank you so much for making a difficult task easier!

The rental associate was very helpful and polite, the van was clean and in very good shape. I would recommend this facility for your needs.

Excellent service, would recommend

Wonderful staff! Excellent personable service!

a very friendly and helpful pick up location.

Very kind and accommodating service. I was in a hurry to get back and he was understanding and we finalized the drop off quite quickly!

Everything I needed was just fine

Price was high but everything worked well.

Good service, quick and efficient. Gave us free rope and 50 extra miles! Appreciated her efforts which made this as stress free as possible.

N/A

Very friendly and knowledgeable employee had everything ready to go for my rental, and return was quick and easy. Thanks for making a long day of moving less stressful!

Very friendly reception

Experience could not have been better

The location did not have the open trailer that was advertised on line. The closed trailer that I rented worked just fine, but the online info was not accurate for this location.

I have returned two trucks to this location and each time, the day before, someone from the location would call me to make sure I knew where they were located. I appreciate their friendliness and willingness to help. They're great!

Lower your mileage rates. It shouldn't cost 500.00 to rent a uhual for a day!!!

Fantastic customer services. Thank you!

Nothing.

customer service was excellent!

Absolutely I would recommend it. Overall Shirley was very helpful and tried to find the best deal to fit my needs. This was the second time I used North Huron Street Storage and will continue to in the future. Thanks, Shirley. Roger

Customer service was excellent

Excellent customer service and very knowledgeable! I would highly recommend this to anyone. In today's times I wish we had more workers like the lady we had!!!

I can't remember her name but the lady was wonderful and sweet...SO SWEET..

THE MANAGER WAS AWESOME!! SHE REALLY CARE ABOUT DOING IT RIGHT!!!!

Great!

Cheryl was very helpful and made my fears go away. Excellent customer service experience.

Everything was great and the guy working there was incredibly nice. I would certainly recommend.

The van needs a wash bad the windshield was disgusting ????Other than that good experience,

This was the best experience I have ever had with Uhaul! They were nice and welcoming since the very first day I went to get a quote. During our moving process, so many things went wrong with our furniture and deliveries so we had to keep the truck for an extra day, even though our truck was already rented for the next day for another customer, they managed to find a solution for me in less than 5 minutes and in the nicest way possible and everything thru the phone. I'm so grateful!

I set the return time for 8 pm but the place closes at 6 pm, no one told me where to drop the truck off after hours with the gates being locked and no signs of any kind were up for after hours drop off. I am not even sure if dropping off after hours is possible but then why did the app have me return it there after hours.

The gentleman at this office was great! Highly recommend!

When I returned the vehicle around 4PM, no one was at the facility, and no one would answer the phone. I had to return the key to the after-hours drop box

i dont know you guys did pretty good. imma have to call it a perfect visit.

the woman at counter was very friendly and helped me complete the cell phone pickup procedure which was overly complicated with multiple pictures and questions and chat.

Unclear where the truck was supposed to be parked. Nice location otherwise, would not recommend dropping off here at night.

Nothing that I can think of. Super friendly and organized. Clean vehicles. Even have how many gallons marked so you can get the tank back where it was without over filling.

Gordon was friendly, and managed everything quickly. Thank you.

I was happy with the service provided, however, I think that the check-out procedure could use improvement for efficiency. About a week prior, I reserved my van for 10am on Saturday morning through the website, and put my drivers license # on my reservation. I chose cellphone checkout because due to the current situation, I prefer a contact-less process whenever possible. I arrived at the location thinking I was could get the keys and go, but it took me about 45 minutes to approved to be a driver - I had to type in a bunch of information that could have been requested before I got to the lot. It would be more more efficient to approve the driver before they even arrive at the lot, or let the customers know that you can expect a 45 minute process before even being able to leave the lot. I was supposed to be on a tight schedule but that all kind of got thrown off. It just seems inefficient.

This is definitely the best be location U-Haul service in town! Hands down !

Very helpful and accommodating during these times.

We have used this location near EMU for 3 truck rentals and storage at their facility. Our experience was excellent every time! Cheryl and Gordon are most helpful and go out of their way to make sure the move process is as smooth as it can be. If you are looking for service and good equipment, this is the place to go. Would definitely recommend!

The location ordered did not having the dolly I ordered. And the cashiers did not want to move the reservation to the bigger location because “he had already started processing it” forcing me to go to a different location, create a second reservation for a dolly (which I had already did On the original order) adding miles and a second drop off for the dolly. I was supposed to get a call before the mileage was processed for confirmation, which I did not receive. Mileage was suppose to be adjusted and was not. I was told I can come pick up the money however, at the time I was 30 miles away creating a second problem. I am extremely unhappy with this outcome and very disappointed

Amazingly good site for renting trucks -

They were very nice also. Told us that the truck came in fine and on time. They were excellent. I will always rent a U haul from North Huron Street Storage. I am not moving back to Wisconsin.

Rental agents are very friendly and personable. It's like a mom-and-pop shop!

Great customer service and I will be back again?

Service was great! Thank you!

nothing everything was great

I've had the pleasure of meeting with both clerks over the past 2-3 years and this is by far my favorite location!

Excellent customer service.

Cheryl was outstanding. She helped me get on the road after u-haul 24/7 was stuck making me 45 minutes late with my move.

Cheryl was amazing! I had some problems with the mobile check-in (I wasn't aware that Uhaul calls your "alternate contact" for verification, and my wife was napping with my son) She helped me get through the prompts and checked out no problem! I will rent from her every time!!! A+++

Very Very Kind!!

The owner/operator was friendly and helpful. He even apologized for the treatment I received in Chicago

Excellent service! I rate them with a 100 😀

Our experience with North Huron Storage was excellent. The staff (Gordon and Cheryl) were extremely helpful in all areas. Will definitely recommend. Thank you!!

I found the service here to be excellent. Staff were very friendly, helpful and informative. I would certainly use this storage facility again.