Customer Reviews for North Roan Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Roan Service Center

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Wendy D.
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Customer did not leave a comment.

STEPHEN D.
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Nothing. This group of guys were the friendliest around.

Larry E.
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Brian B.
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Erica P.
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Elizabeth W.
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Perfect location. Very professional. Best I've been treated at any business.

Aaron G.
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I received courteous and thorough service from the staff members that assisted me.

ERICA W.
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Very courteous and helpful. Thank you.

Joe C.
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Jerry S.
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William B.
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Earnest W.
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Cab was very dirty

Tracy C.
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He was very professional and courteous. He was very helpful.

Ed T.
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Customer did not leave a comment.

Roger P.
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Service at my pickup location was outstanding. Great staff, could not have asked for better people to work with!!

Avery W.
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Very fast check in. Really quick and easy. Man was very helpful.

Grayson N.
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PAUL G.
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Exceptionally accommodating folks; great rapport with customer

Brenda D.
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Ronald G.
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Thank you so much for your customer services, providing the extra 75 miles really saved us money and we appreciate you thinking of your customers. It was super easy to pick up from this location and great employees

Brian H.
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I was there for 45 mins just to get a truck that I had reservations for then when I had put gas in it but it wasn't enough the guys said if he did it then it would be like 6 dollars come to find out it was almost 22 dollars . I don't think this place knows what they are doling I'll never rent a truck from them again.

Maylee B.
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I always use this location when dropping off or renting. They see you as you turn onto the lot one man comes out to direct you while another man begins your paperwork. The whole process takes a total of 5 minutes. Beyond excellent

Marche P.
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Karl R.
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kenneth K.
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Drop-off was difficult due to an ofter-hour return. We tried several techniques to have our return acknowledged. This procedure could/should be easier.

Jim W.
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N/a

Tim E.
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The problem is not the pick up and drop off facilities. The problem is your mobile system. It did not work. It was totally useless and a time waster. It does not work and the people working for you knows it is a problem. I spent 45 min. making reservation and then had to go through another bunch of crap when I pick up and drop off. Ridiculous!! Probably will look for another rental company in future

darius K.
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steven P.
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Not much you folks were very and professional Would recommend other folks to go to your establishment

Christine H.
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The staff was kind and courteous, made sure we had everything we needed , and everyone was very covid-19 conscious. I would go back in a minute!

James J.
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Customer did not leave a comment.

Kaitlyn H.
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Great! Super quick and easy and very nice service. The only thing is no one was wearing masks, so that did make me a little uncomfortable considering the circumstances today. Other than that though, they were very helpful and nice!

Frank W.
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Friendly and helpful staff, would highly recommend this location

Myke Y.
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BRUCE W.
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Kelley B.
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Robert H.
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Angie E.
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Richard W.
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Ruth L.
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Greg T.
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This place is a dump too ., but the people there are really nice and helpful . Excellent staff

Bruce Marple M.
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Bert S.
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Mark C.
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TIFFANY V.
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Never called or emailed me to notify me equipment return was complete.

Richard H.
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Jermey C.
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Mark P.
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Chester S.
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VERY NICE PEOPLE TO DO BUSINESS WITH. FRIENDLY KNOWLEDGEABLE AND POLITE!!!! 5 STAR!!!

James K.
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John C.
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john J.
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These ratings were easy to provide, as this shop does what is expected when providing customer service!

Robert D.
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Everything went as well or better than I expected. The 26' truck was perfect for my move. It was clean and in good shape. The gentleman who processed my transaction could not have been nicer! It's such a pleasure to do business with people like him.

Jerome D.
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Elaine L.
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Darby G.
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kelsy C.
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This location was superb. 10 out of 10 stars!!!

Christian C.
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Francine B.
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We had a great experience with Rick!! He told us everything we needed to know! We were a little late getting the truck, Rick was totally ok with it. We will definitely get a truck in the future from this location!!

James L.
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geoffrey F.
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Pamela S.
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Glenn D.
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Philip O.
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These guys are great I rent 8 or 10,times a year from UHaul and there are by far the easiest and coolest guys I've ever dealt with.

Kenneth M.
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Ronald S.
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Super nice people.

Jaclyn C.
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Claire S.
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Friendliness I wouldn't have expected at a service station that repairs cars. These guys were great.

John K.
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Zachary H.
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Stephen E.
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Eric J.
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This was not our original drop off spot. Got rerouted. After fighting to get equipment, now i have to figure out where to drop off equipment. Not happy with UHaul one bit

Eric J.
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Customer did not leave a comment.

John Y.
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This location was not where I was supposed to pick up at. The location where I was supposed to go did not have the trailer. Very frustrating when your out of state!

Nancy L.
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Harrell W.
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I cannot think of anything. They were professional and friendly, through yet concise.

Steve S.
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Randy G.
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Good people. Easy to do business with. Call them if you need to rent a truck.

Coleen A.
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Both locations provided excellent service. However, because of the comments noted above. I will not use your on-line rental in the future.

Timmy S.
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Excellant

Karen V.
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The uhaul 24/7 app did not work for us, so we returned the trucks anyway, and called customer service which is always time consuming. We were told to call the location directly on Monday morning, and the gentleman we spoke to was very helpful, and very friendly. He provided us with excellent customer service over the phone!

Mark O.
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Customer did not leave a comment.

Lionel A.
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Bobby D.
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Excellent customer service, I don't know of anything else that they could of done.

Angelica Kristin H.
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Customer did not leave a comment.

Jerome D.
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Staff was super friendly, knowledgeable and helpful.

Jay R.
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The folks here were so nice!!

Willis B.
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Everything was great and easy

Claire D.
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Customer did not leave a comment.

Tom A.
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Everything was great

robert B.
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teresa U.
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TODD H.
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phillip S.
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Jan B.
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TODD H.
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UHaul.com is what is majorly disappointing. You are thieves!!!! EVERY TIME I rent from you online I DECLINE the insurance coverage for the trailer (that I rent every weekend) and you automatically tack it on there again. It's absolutely WRONG!!! You're thieves! No integrity at all! Looking to steal money from people who don't double-check your unscrupulous ways. Thankfully the people at the North Roan Service Center are amazing to work with...unlike Headquarters. You could learn a thing or two from the people at North Roan Service Center.

Duane P.
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Nothing, great group of folks. I'll use them again.

Shayla C.
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Customer did not leave a comment.

Bridget S.
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The lights on the trailor didn't come on. They sid it was our car. Then checked the fuses and adapter. They said it was all fine. We had to replace the whole system. In the end the fuses they said were good were bad and it cost us a night in the hotel, extra food costs, and the cost of replacing the system.

first C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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