Customer Reviews for NWSS Freeway Storage
(U-Haul Neighborhood Dealer)

21 reviews

10611 18th Ave E   Tacoma, WA 98445

(253) 444-0314

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 444-0314

10611 18th Ave E
Tacoma, WA 98445

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TODD L. 
Rating:
5.0

Customer did not leave a comment.

Branden P. 
Rating:
5.0

Thank you for the awesome customer service at the store she was a wonderful person to work with.

Shannon H. 
Rating:
3.0

I originally reserved to pick up a truck at a UHaul location but was rerouted to an out of the way storage facility after the original location didn't have the truck I reserved. I am about to dispute all of the extra charges Uhaul charged me. I called and extended my reservation to 4:15 PM but was told by the front desk person at the storage facility that nobody told her. I wound up being charged an extra $100 above what I was quoted. I could see an extra charge for extending my reservation but $100 extra?? Plus adding on all the extra insurance that I declined originally? It's just bad, shady business and I plan to let as many people as I can know about my experience.

Joseph N. 
Rating:
3.0

Customer did not leave a comment.

RYAN D. 
Rating:
2.0

The gal that helped me was very friendly but not equipped to do her job properly. The hours were wrong, equipment was wrong, mileage check in was flawed and I got billed way too much for mileage. I would not recommend uhaul to anyone. They are sub par at best.

JOHN D. 
Rating:
5.0

I found your customer service to be excellent LJ- thank you!

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Great job and customer service

RAQUEL C. 
Rating:
5.0

Northwest Self Storage/Freeway Self Storage is a 3rd party dealer with UHAUL truck rentals. There are also boxes, packing supplies and storage units available with great discounts. Location and equipment is clean. Friendly customer service.

LACEYROSE R. 
Rating:
5.0

After a long dsy wasted searching for a uhaul she made it happen So amazed by LJ she turned my horrible day into a amazing day shes so kind and understanding and gave me every deal she could i went for a uhaul truck and ended up with a larger more affordable storage unit as well!! People could learn some amazing customer service skills from her!!!

Veronica M. 
Rating:
5.0

Nothing

Tommy T. 
Rating:
5.0

nothing to improve no wonder you guys are #1

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Judy M. 
Rating:
4.0

Ok, U dont ask how helpful and freindly tbe people were, etc. Well tbe people that were working when I was there were all top notch. Graded A+. Seriously they made what was for a stressful event into a very positive experience. The only reason I took off a point on Q1 is cuz I tripped and fell after my fkrst night. There is a transition from crushed stone to asphalt where tbe uhauls are parked. I managed not to see. Tripped and landed on my forehead. It is dangerous cuz its unsual. I'm not the type to suit but the next person... Its an easy fix. The bill is accurate. However I am broke until wed the 8th. Just 2 days at which time I will pay the remaining $17 and change. Sorry for the short delay but I promise to make good. We are waiting on my new netspend card to arrive cuz my money is temporarily on hold until about 4pm wed

Clyde G. 
Rating:
5.0

Lj was friendly, knowledgeable and professional. Overall an excellent experience.

Rebecca P. 
Rating:
5.0

The owner was great and very friendly. Service was top notch.

David R. 
Rating:
5.0

The lady at the desk was very nice and kind. Thanks desk lady!! :D

Ivan A. 
Rating:
5.0

Customer did not leave a comment.

Oliver M. 
Rating:
5.0

Customer did not leave a comment.

Natasha Y. 
No reviews have been submitted for this location.

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