Pick up on mobile app sucked. Process should be done before we have to sit out in the cold for 30 minutes waiting for us to get approved. Lock on uHaul didn't work and we had to wait for someone to randomly stop by that worked there to help us and she couldn't even open it. Took over an hour to open the lock box for key which put us well behind schedule. Thanks to that lady helping us we got finally moving. If it wasn't for her we would probably still be sitting there since the process was awful.Scott G.
Customer Reviews for O'Connors Auto & Collision RPR
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CLAUDIU C.
The clerk did an amazing job. Will recommendElizabeth E.
Wipers were worn out and smeared the windshield. The windshield was very streaked on the inside as if something had been splashed on it. Pick up time was scheduled for 8:00 am. No one arrived at the U Haul site until 9:15. The truck also had a lock on it to which NO ONE gave me the combination. did Not receive ANY paperwork what so ever. I rent a U Haul once a week on average. This entire ordeal was a disaster. Also, the previous week, I had scheduled a 26 ft truck for 8 AM pick up at a different location, as well as a storage unit. I was given a 20 ft. truck at 9:30. This was for personal use but cost me a great deal in the long run. I paid my hired help to stand around for an hour and a half. In addition, the storage unit I had reserved, was apparently given to someone else. I had to get 2 units at a completely different location. Needless to say, I am very unhappy with U Haul.Barbara S.