I needed a dolly with the truck I did the reservations online and gave me the option to rent one but when I picked up the truck didn't have any should get at least one for each truck dolly is a must with a move.Janiry R.
Customer Reviews for Ole Laundromat Tilghman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ewan A.
It was difficult finding a representative to help me get the vehicle, the vehicle was in poor shape before I started my rental, very busy location with minimal parking available.John K.
Customer did not leave a comment.romar B.
When I arrived to pick up the uhaul my pick up time was 9:00 and they didn't come in until 9:36 also the truck was dirty and tires was low and also had every light on in the dash board from check engine and oil I thought it was Christmas for a second I will never never rent from that place againElena A.
There was water bottles in the uhaul we cleaned up t out so we wouldn't get blamed for it the people at the place was very rude not polite at all I will never rent from the spot again then when I return it she never put it though I waited almost a whole week for my money and I never had this problem with uhaul at all then she charged me 200.00 and some dollars this never happened to me I paid it because it was a emergency it will be the last time I go thereLucia B.
The U-Haul manager committed fraud. At the time of my rental I got charged on my credit card $135.87 for 1 day of rental as I ordered for 24 hours. I picked the truck at 11:00 AM. I have returned truck back on the SAME day at 7:45PM ( so total 8:45 hours rent). I have pictures taken before return to prove time, mileage and location of the vehicle. The clerk refused to sign any paper and told me that everything will be processed automatically tomorrow. I drove 195 miles instead of preliminary 100 miles. Next day the Manager charged me extra day and charged duplicate charges for everything - extra insurance, extra fees and double mileage: Environmental Fee $2 ( instead of $0 as 1 day Environmental Fees already paid in my first cc charge for $135,87 ) Mileage $173.55 ( instead of of $84.55, as $89 already paid in my first cc charge) SafeMove $28 ( instead of $0 as 1 day safe move already paid in my first cc charge ) Rental Charge $39.90 ( instead of $0 as 1 day rental already paid in my first cc charge ) PA Rental Fees $2 ( instead of $0 as 1 day Rental Fees already paid in my first cc charge ) As an additional charge U-Haul manager charged my credit card for amount $129.05 instead of just 84.55 for extra mileage. Total fraudulent overcharge of $44.50. Complaints to Attorney General and BBB are being submitted.Gregory G.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.Juan P.
Customer did not leave a comment.Austin S.
Unfortunately they were not helpful. There was a major language barrier.Perry L.
Both times I have used this location, it was a disaster. The second time I was using it was a mistake on uhauls behalf. Considering the man at Tilghman gave me no choice but to either cancel my reservation or basically deal with it, I had to go here. Upon arrival, there was no one there. He was 30 minutes late. I did the inline check in which marked my miles at about 50. He made my deposit for 130. And disregarded the entire online check in. This location is completely dysfunctional. They have never been on time in my experience, or in others. 10/10 would not recommend.Katelyn Z.
The person then take care of my reservation,sÃºper profesional young men ,best treat if a five starts location,thanks U-Haul and thank ole laundrymen locationJose Antonio L.
You need to ID which U Haul locations are manned by humans and those that you must use your app to access a key box to get your truck. The app is beyond horrible and difficult. We only wound up at this location b/c we could not get our truck where we had reserved it.Robert M.
Customer did not leave a comment.arthur G.
Truck was nice and clean . No govenor on it which was very helpful. Steeering a bit squirrely but overall everything was great! The online login experience was confusing for me and required a lot of time inside at the window for help. Even needed the assistance of the gentleman from store to get my license uploaded! I couldnt do online truck return -would not work on my phone. I had to call them and leave messagesChrystine S.
Information not ledgible...truck was fithy not clean nor was serviced..check engine light on...steven R.
Owner and staff went above and beyond for me.Joshua G.
Customer did not leave a comment.Todd E.
Over charged and didn't log the last persons trip before mineALEXIS D.
Poor customer service. The young lady was very rude. Also I feel like I was overcharged. Very dissatisfied.Denault S.
I reserved everything online and had it all situated, to just be picked up when I got their. There was no one at the desk so I had to wait 10min. Than the lady had no clue how to pull up my info, so she charged me 3 different times. Than held me their an extra hour just to fix her mistakes. Terrible service. I should've gotten a discount or something for everything I had to go through and wait. Also when I stated I didn't want the U-Haul insurance she still put it on my bill. Not a happy customer. Never again.QUAICHA Q.
Customer did not leave a comment.Tony V.
The young woman that is assigned to the U-Haul business I think is intelligent, speaks reasonable English, capable. The problem is the site and the U-Haul set-up. The monitor is at least a foot over the poor girl's head. She was taking iPhone video or photos off the screen and sending/talking to others involved in the rental process. On pickup day (8AM) the laundry was locked. We got in through an adjacent business, and the owner(?) told me in mostly Spanish that the U-Haul opens at 10AM. I was irate and called U-Haul customer service, and while on the phone the young woman showed up at 8:30am. I was given the keys but the customer service rep asked if I was given a contract and I said no. He spoke to the young woman and it was realized I had a reservation but not yet a contract. She quickly processed my payment, emailed the contract, and I was on my way. The return process was efficient. Truck had low RF low tire pressure light on when I got it, but it ran great and got decent gas mileage. (No moving blankets or tie-downs inside, but I had brought my own.)alexander M.
The girl that entered the order was great! She was very nice and helpful even though I showed up right before they were about to close. She saved my day when I needed a truck in a pinch.nicolas E.
Customer did not leave a comment.Lisa B.
If I could give no stars for this place, I would. The person in charge wasn't even there in person. The poor lady in charge of the laundromat was only Spanish speaking and had to call the guy over the phone in order for us to get the keys to the truck. Unfortunately there is music blazing in the background and so you can't even hear anything over the phone. Avoid this place at all cost if you can. Not even sure why they are still in business.Janet D.
Customer did not leave a comment.alvaro A.
Customer did not leave a comment.Eileen A.
In a laundromat. Music blasting. Couldn't hear the cashier very well.Gif S.
Customer did not leave a comment.Gilles C.
Truck was absolutely terrible. Garbage was left behind both in the cabin and in the back and the smell was horrendous. It looked like it hadn't been cleaned in months which is currently against state policy for being considered an essential workplace to remain open.Justin R.
Music/TV was loud and obnoxious in the building. I went online ahead of time to streamline the check-out process but spent an extraordinary amount of time checking out as the computer work had to be redone, a number of times, and the person serving me did not speak English. It was a very frustrating experience.Theresa L.
Customer did not leave a comment.Franklin L.
Great Customer service , lovely ladyEDDINELSO D.
The woman renting the equipment only speaks Spanish. Difficult to communicate with. The manager George, was not available, only by phone. He was helpful, spoke English and communicated to the woman.George said I could pick up the truck at 8:00 AM. when I arrived at 8:15 AM, the woman said I had to come back at 10:00 AM even though there was a 15ft truck in the lot. When I returned I was assigned the same truck which hadn't moved with only 1/3 of a tank of gas. She called George and was told I should get gas and drop it off with the same amount as when I received it.raymond N.
The lady at the counter was unable to help due to her primary language being Spanish. I ordered a dolly and furniture pads and neither were in the vehicle. Very poor location and experience overall. Will probably use another company next time. The vehicle also only had 1/4 tank of gas, so I had to fill up almost immediately.Ryan F.
Customer did not leave a comment.Daniel P.
Very friendly and efficient. Highly recommendedChai-Lynn J.
They need to be professionally trained and they HAVE TO SPEAK ENGLISH. The guy had no idea how to work anything and he only spoke spanish.Timothy M.
They were so nice and helpfulTracey M.
I don't have anything negative to say. It was all good.Iris G.
Customer did not leave a comment.Edwin V.
Customer did not leave a comment.shameeka L.
Its greatRamon J.
Customer did not leave a comment.Kelsey S.
Customer did not leave a comment.Bryce W.
Customer did not leave a comment.sonia R.
Horrible drop off experience. Will not recommend U-Haul to family or friends. I will use Enterprise next time.LYDIA K.
Customer did not leave a comment.John M.
The truck (a 10ft) was the right equipment for the job I had to do. Spanish is the primary language spoken and the loud music made it somewhat difficult to communicate. The truck smelled like smoke and I found a cigarette butt in the drivers door bin. The people were nice, so all in all not a bad experience, but not really good either.John B.
Customer did not leave a comment.lamar M.
The truck was dirty and filled with cigarette smell...the smell was overwhelming and remained during the entire rental.Robert S.
Web site off offered services that were not available at this location. Dollies an 12 covers. Had to rent from another source causing an unexpected delay in move. Also, registered on line and had to redo in person adding 45 additional minutes lost. If you pre order everything should already be placed in vehicle.Dale W.
I had made a reservation at the site in Whitehall Township that I had used a few times before. I showed up at the scheduled time, and the clerk said she had no trucks and no record of my reservation. I then checked my email, and discovered that an email had been sent the night before, moving my reservation to another location, at a laundromat. The Whitehall location that I usually use lets me return the truck after-hours with a key drop off, but that was not an option with the laundromat location. That screwed up my schedule. The van was dirty. I returned it much cleaner than I received it. I was always happy in the past with the Whitehall location.charles S.
This was perhaps the worst experience i have ever had with renting a truck! i had ordered a truck near my house but was force to pick it up at this location! I ordered 48 furniture pads but the truck only had 6! The girl at the counter brought a garbage bag out with pads! not cleaned or wrapped and i only received 23! She said she would correct my invoice but i see that this didn't happen! My truck only ya 1/4?tankf of gas and the interior cab and cargo area was dirty and was not clean! The truck was not in great shape mechanically as well!! Not happy with this at all! this location should never be used for truck rental!!Benjamin M.
Customer did not leave a comment.francis A.
No problems. Friendly service!Michael K.
Every thing was fine and sufficient keep up the good work and I would definitely recommend this location to all of my family and friendsdarryl H.
Vehicle dirty and contained trash. No wiper fluid. No one at location spoke English that was understandable. Ended up having to talk to customer service myself to resolve many issues - they were helpful but if this is how U-Haul runs its business I have nothing good to say or pass on. Will NOT be using U-Haul again.Donald H.
Deep cleaning for inside the cabin and cargo area. Cargo was damp.Dongun S.
Once again I go to the same one thinking I'll get better results horrible service no one speaks English the man had the truck on out side for the whole 35 mins I waited to check in I really wish my town had a better service uhaul somewhere closer to me and the truck was shaking the whole rideMyesha W.
That location over char me over $50.00 They use two different miles one on the sing paper other on the tacÃ³metro if costumer don't check the tacÃ³metro which is always hi miles will get chart for the one on the contra the they give you.Martin L.
did not have a spare tire, did not have any safety equipment for if we broke down other then a jack. also got charged extra when we didn't actually go over the milesDmitri S.
Yhe location was nside a laundromat. The truck was not filled with gas but was marked as full. Not only did I have to fill the tank but I was also charged for the empty part of the tank when I returned. The location has no equipment I had ordered online.Raghavan R.
The truck functioned poorly. The strating wheel had a degree of at that suggests a mechanical problem. It was also dirty.Christopher V.
they did instill confidence in their knowledge of what they were doingArthur M.
This location is very unprofessional. Employees don't know how to operate the online uhaul system. They don't had a hard time understand english. I was quoted and charged 3 different prices and each one was higher than the previous.Joe C.
the night shift clerk does not have enough knowledge to handle my return truck , how to process the papersAbraham N.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.MATEO C.
Only thing I would change would be the fact I didn't receive my moving pads. I paid an extra $5 for nothing. I know its only $5 , but hey $5 is $5.Andrew H.
Customer did not leave a comment.Corrin M.
The truck was not available at time of pick up because it had not been returned. The truck arrived a half hour late and was not clean. When I returned the truck, I wasn't sure it was returned because the woman who took care of me just took a picture of the keys and the instrument panel and texted it to someone else. I didn't get any paperwork but 2 hours later I got an email it was returned. Nice people and helpful but not a typical uhaul experience.James F.
They don't have accommodations for the large uhaul trucks. I had to park in an alley-like street due to it being in the very congested city. Not the fault of the place, but there were multiple uhaul places I passed on my way there I could have dropped off at, that could have facilitated practical parking for a 26ft box truck.Nicholas R.
The lady barely spoke any English it took her almost 30 mins to give me my change ! I was moving the last thing I wanted to do was wait around for that long for changeMyesha W.
Believe all the previous negative reviews. This location is so poor, U Haul should remove their franchise immediately to keep them from ruining the brand. There are 20 other U Haul locations in the area. Spare yourself the aggravation and pick a different one. This location is in a laundromat which was weird, stepping over women folding clothes to get to the desk. Otherwise, picking up went okay. When we returned the vehicle, however, it became a nightmare. First, we waited awkwardly for ten or so minutes as another customer was served. Then, the lady wouldn't come outside to check the vehicle because (as others have mentioned) she can't leave the laundromat. So, she asked us to take a picture of the gas gauge and mileage for her to see. But the real problem came when she said we were returning the vehicle late so we had to re-rent the vehicle for an additional day. We paid $69 to rent the vehicle originally (and rented it only for 2 hours). Now the lady said we had to pay an additional $68 for being late, so a total of $137 for a 2 1/2 hour rental their "$19.99/day" truck. We ended up showing up 20 minutes late, waited in line 10 minutes and spent five or so getting her pictures so we were over a half hour late by the time we got to check out so most U Haul locations wouldn't have even charged us. I explained that U Haul has an hourly overage fee and even if we were being charged, it was less than an hour. She said their location's policy is to have people pay for an additional day even anyone is late at all. We ended up calling customer service at U Haul and they called the Laundromat office and explained to them that we would not be charged anything more. It was ridiculous that it got to that point's I'm sure they have overcharged a lot of people. Don't let yourself be one of them.Corissa R.
Horrible experience, will not recommend this location for a UHaul to anyone. The woman managing the Uhaul barely spoke English, and didn't seem to understand the computer system. She asked me to put my info in twice: name, address, credit card, etc. A woman who spoke some english came to help, said the truck was late so we returned an hour later to pick it up and again, i was asked to put all of my info into the computer. It was all frustrating and on top of it, the truck was very dirty!terri U.
Poor customer service. Even when I checked in online, I still waited 30 min. I basically have to check in again. Dolly that I reserved was not avail . I cannot communicate with the person bec she doesn't speak English.Daniel B.
Customer did not leave a comment.George R.
Pick up was fine, returning the vehicle was difficult. The woman could not speak English. She told me to take a picture of the gas gauge and odometer because it was too hot outside for her to take it.Ray A.
Customer did not leave a comment.Monica S.
My truck was available because they couldn't find the key. I was on the phone too long and had to wait longer to get a another truck. Customer service rep was rude ??.Katina B.
There were some blankets in truck when we picked it up. Employee at the counter who checked us in and out was wonderful. Pleasant, efficient and knowledgeable..Robert P.
Customer did not leave a comment.Carolyn B.
Customer did not leave a comment.mario T.
Customer did not leave a comment.Kayla C.
Have rental vehicle that people actually reserved. Don't be overcharged on milage. Have ink for printers so people can actually sign contracts and documents.Joe C.
everything is good so far.domenech G.
Customer did not leave a comment.Jocelyn A.
Customer did not leave a comment.Jackie S.
Nothing every thing okwilson J.
The staff was very helpful and the location was convenientalfred J.
Customer did not leave a comment.Juan L.
Send them somewhere else. The truck was not cleaned, the whole process to rent the vehicle using the app was a nightmare. Took an hour and a half to rent a truck and get out of there. Never again.Scot R.
Customer did not leave a comment.jonas N.
Very nice and quick service.Clint D.
Rude, doesnt understand English and hard to work withdavid A.
Customer did not leave a comment.seiki P.
I had paid for 6 moving sheets and when I brought the truck home the sheets were not there. I had to drive the truck back to the location which added miles to what I was charged for. This should not have been required to be paid for by the customer because it was not the customer who was at fault.Devin B.