Customer Reviews for Outhouse Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Outhouse Storage

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Mark K. on

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Very friendly and helped through the process. Quick and efficient and will rent from here again! Thank you Outhouse Storage!

Donna A. on

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Duane K. on

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xiomara r. on

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Mal servicio

denise k. on

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Richard W. on

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Customer service messed up my reservation. When I made the reservation, I put 24 hours into the computer. When I received the confirmation, it said 4 hours, so I called this location and spoke with someone who assured me they changed it to 24 hours. When I arrived to pick up the vehicle, the representative told me they had no record of the transaction and that I could only have the vehicle for 4 hours. They made no effort to help find another vehicle or rectify the situation whatsoever. Doubtful that I will return to this location for any rental needs.

barry m. on

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Juanita B. on

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Great service. Thank you Bill, it was a joy and when I need your service again, I will be back!

Diane W. on

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REBECCA J. on

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Awesome service from Outhouse. Fast and flexible. Great guy to work with.

charles h. on

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Jason F. on

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Courteous, willing to find a vehicle when there wasn’t one available and timely response to voice mail message just before closing.

Stephen R. on

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Could not open lock on truck—called for assistance, was given multiple codes, none worked. Was eventually told to release pressure on lock handle (nowhere in instructions), and lock opened. My dozen furniture pads were not loaded on truck, had to wait additional 25 minutes for pad delivery. Was promised a credit to my account for the delays, but no credit was given. Truck was fine, people were nice, but service itself was very disappointing.

Joseph L. on

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first rate service! is now my go to location for u-haul rentals!!!

Devin M. on

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Bill the gentleman I spoke with and set up everything through was awesome and very timely !

Mike W. on

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nothing, service was great!

RUSSELL S. on

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Customer did not leave a comment.

Stephen W. on

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Great customer service, and the rental truck was clean and in good condition. Would recommend this location for Uhaul Rentals!

Joe M. on

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Marie R. on

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Pick up and return went smooth! Would rent again when needed.

Karen F. on

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The employee was very helpful and went above and beyond in helping with my predicament. However, when I returned the truck, things did not go well.

ROSEANN B. on

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My experience with UHAUL was the problem. The gentleman who owned the location was great and tried to accommodate the HUGE error that was all on UHAUL! My reservation was for Saturday at noon. I received a call that morning stating it wouldn't be ready till 2:30pm. And no other location had anything to fill it's place. So I agreed, not that I had a choice. Get there at 2:30, no van. The owner called the customers who were bringing it back and they were still loading it - in VIRGINIA!! Only thing he had was 2 tow behind trailers. We had to go to a local hardware store to buy the ball and pin to use our truck with these. $25+ later we're back hooking up a much smaller trailer (which means more than 1 trip back and forth to reload). So my move, that should have started at 12:00pm, got stated at 4:00pm! UHAUL screwed us but they can get away with it; what are you going to do at the point? You have to move so you'll do whatever you can. I will rethink ever using them again!