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Brian M
Customer Reviews for Packerland Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service top notch
Shawn HThere wasn’t enough room to pull in. We had to go into the back and the lady was the only one working and she didn’t and wouldn’t get out and help us unhook the car carrier so she was not very helpful whatsoever.
Alex GGood costumer service.
MICHAEL RExtremely pleased with Packerland Storage and the tremendous assistance that they provided me.
TODD DVery new van! 2900 miles on it. It drove great! Comfy
BARRY KCustomer service was amazing and equipment was very well maintained. Great experience and would highly recommend this location
JUSTIN BThe desk working was outstanding. Great customer service, filling me in on information regarding the truck and payment options. She was cool.
RICHARD FWhen I reserved the van I chose DePere for pick up and return. I went to the DePere location, close to our home, and I was told I had to go to Packerland storage but I could bring it to DeOere when done.. To my surprise, there was no one at the Packerland facility since they are closed on Sundays so I had to do a self service...something I had never done. The when I tried to return the vehicle at DePere, I was told I had to take it to the Packerkand facility. Then when I was trying to do a self check out, the u-haul app kept failing and after five attempts to upload the picture I gave up. So my scheduling and unnanounced self service experience was poor, very poor. The vehicle was in very good condition and the two people in DePere were customer focused and helpful, but again I am really not happy about being sent on wild goose chases and not having someone local to help me and those snafu's cost me 1.5 hours.
Anthony DSuper friendly staff and they got me in and out quickly.
CHRISTIAN SThanks
TRAVIS RHave the person at the front desk be less lazy. Instead of making me find two possible trailers out back, she could have went and looked herself which one was in front of the stack and used it. Had to wait and re-weight the contact because it was the wrong one she wrote up of the possible two that I could take. Get up and go look yourself. Takes two mins to find out. Took me ten more to switch out things with paper work
KYLE CFriendly, helpful people. I'll keep coming back!
BARRY KEasy, fast, efficient support during a such a stressful life event like moving.
Catrina DI had an issue with the after hours return process. I answered the questions and took the pictures of the trailer and upon taking the last picture I was booted out of the program. So i am left wondering if i checked out properly last night.
TODD KVery good experience. Highly recommend this site.
David BEasy to pickup and drop off
Brett LThe people I dealt with are always nice and efficient.
Patrick VI live in Madison, WI, and one day before my reservation, I get a call saying I have to pick it up in De Pere, WI .. which is 2 1/2 hours aways. I get to De Pere, and the app says my reservation was cancelled .. I call customer service, we're on the phone for 10 minutes, until they eventually get me a truck in Green Bay (10 more minutes). Overall, terrible experience. Will not be using U-Haul again, and will not recommend to anyone.
LUKAS Gno comment at this time
jeff eIt’s much too expensive.
BaRBaRa JCustomer service was very slow.
Aleta SI have no complaints, issues or concerns. Ms. Stevens?? was very helpful, friendly and courteous.
Nathalie BThe van wasn’t clean when I rented. There were two pallets in the back of the vehicle, which were just fine because I ended up using them. But the front seat was full of dried up rice and food, and I believe that the interior should be wiped down and cleaned by the attendant before they re-rented.
Linda PThe service is terrible, and took forever to upload exit pictures of truck. Personnel, specially Lisa at this location, was unfriendly on the phone when she couldn’t find the keys. The uhaul app says to place keys in lock box, but at this location they wanted the keys in a “drop-box.”
Michael WI always rent from this location as they know what they are doing.
Max PThe air conditioning in the truck we were assigned was not functional. It was a warm day, so I could tell pretty quickly that it wasn't working, and driving the truck for a while didn't improve the situation at all. Also, the floor mats had a fair amount of dirt and pet hair on them.
WRIGHT NI had the best experience when dropping off the vehicle. He was amazing.
Cain WThe check in process with all the pictures is very time consuming. Be nice to have an expedited way of doing this.
Don HExcellent service as always!
JUSTIN FNo people were on site when I dropped off
Kenzie KI was billed more than I was quoted,without explanation.
Michael WNothing further to add.
Donald SExcellent customer service. Very friendly and easy to work with. Would definitely rent from them again.
James GLiz was awesome. She made this part of the move process so easy wonderful to work with and very helpful. Will use again.
pamela kLiz on Packerland is very efficient! I have other locations closer to my house but Packerland is my location for all Uhaul rentals
jim bPlease see my previous remarks.
PAUL SWas another great experience. Was put in a size bigger truck at no charge which came in handy
troy pTried to help fix prior issue. Contacted Green Bay District Manager. Still waiting for call from Milwaukee district manager.
Preston WLocation was very busy. Would recommend having more than 1 employee
Donald BLiz was great. Extremely helpful and friendly.
Jeff OThe staff is so pleasant and helpful and the vehicle was clean and ready to go. I was in and out and on my way in no time. This is the second time I’ve used this location and would highly recommend them to anyone.
Cynthia ETook a while to get my refund, but it finally came through. They are helpful and business minded.
cody oIt was after hours.
john gEverything went very well.
TAMMY CThe lady that was working was on the ball. Sorry I forgot her name. The lights were not working and she was like no problem I will get them fixed. And she did. She was friendly and and helpful.
Robert TKeep up the good work.
Sandra PTow Dolly was working the way it should. The ratchets could be lubed up, but they still worked.
Michael GThis location is always awesome. Every time I've used them they have been friendly and helpful. I would recommend this location to anyone.
Gene LAll was great. Thanks
Patrick V