Customer Reviews for Packerland Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Packerland Storage LLC
Patrick H. on
very friendly and overly helpful! She didn't miss a beat... made sure all was good and I had no questions before I left
George H. on
Liz is great!
William S. on
I can’t imagine a smoother experience than the one I had
Muhammad Z. on
Great customer service, you're the best.
kenneth r. on
When I turned truck in lady was very nice and chatted with me until my ride got there.
Robert T. on
Excellent service, thank you!
James J. on
Don't ever reserve for automatic pickup. Uhaul online service is pathetic. Fortunately, Liz was onsite at the location before posted hours to help us get our keys. The corporate online system never sent us a code to open the key box. If not for employee Liz, I don't know how we would have picked up the van. Never got through the 800 #. Uhaul corporate customer service on that Saturday morn was non-existent.
david M. on
Nothing all was Great
WILLIAM B. on
Excellent customer service & friendly staff. I will certainly recommend this location to family and friends. Thanks again for all your help and ease with renting my uhaul.
paul z. on
It really isn't Packerland Storages fault but U-Haul's and how there reservation system works. Preferred Pickup: U-Haul, Mid Valley Drive in De Pere Wisconsin, not 8 miles away on North Packerland at Packerland Storage in Green Bay. Don't like dealing with a call center and not the people who are actually going to be supplying the equipment. Once I knew I had to drive to another location, things went smooth. It's not knowing where to go that sucked. Like I said it's not Packerland's fault but U-Haul Corporate, or U-Haul Moving & Storage of De Pere for not having what was reserved or knowing the place I had to go at first and then telling me it's only a little ways away..
Lori K. on
Closed when we arrived
JAMES B. on
Newer trailer was very nice and towed nicely. Staff was great at pickup and drop off.
kayla r. on
Service gal was pleasant
Joshua G. on
Received a different price than what was quoted on the phone, then the trailer I requested wasn't available anywhere in the area and had to pay more. Trailer plates were also expired by almost 5 months.
Chris P. on
Excellent Employee
Johnny J. on
Extremely helpful and dedicated!!
Relene T. on
I had to have my dad pick up the trailer. I have clearly indicated that I didn’t want the insurance and the lady told my father the opposite. I want people to be clear
Allen S. on
Waited about 10min for someone to come to the front counter. Only 1 person working on a Sat at 1030am. Someone else had to go get the person from the back outside to tell them i was her. She seemed flustered to fill out paperwork.
Johnny J. on
They go above and beyond for the customer!! Such a great place!!
Sarah G. on
Reserving my truck online was a breeze! For some reason my headshot sent to Uhaul "did not look like me"...weird...regardless, the rep who called said it would not be an issue and approved my rental. Good thing, because I had been dropped off to pick it up! The 9' truck was newer and drove beautifully. I reserved it for 24 hours, but due to work, would have to bring it back late. Scared I'd be charged an extra day, I called the Green Bay, Packerland Drive location directly to seek a small extension on my time. No answer. So I left a message and crossed my fingers. Kathy from the office called, left me a message, said that it was no problem at all, to bring back no later than the following morning when they opened, and no charge would be added. I was so lucky to deal with such a flexible location! I brought it back about 40 minutes after it's return time, and was only charged for my 24 hours. Having the understanding and ability to keep it longer was SO nice on their end. I would recommend this location to anyone, based on ease of picking up my truck, and the wonderful customer service I received! Thank you Uhaul! Thank you Kathy!!!
Andrew O. on
KEEP SMILING
teresa m. on
We were charged .99 cents a mile. We rented a 29.94 uhaul and ended up paying over 94.00 for one trip here in town. That’s ridiculous! And the receptionist attitude was terrible. Not customer service inclined at all. I’ve rented hauls plus a TA. I never got raked over the coals like this last experience and I may never rent from uhaul again due to over charging
Wesley B. on
Headlights were weak as I drove it during a medium heavy snow storm.
George H. on
Kathy and Liz are great to work with. Just the best!
Joseph R. on
The online check in and return system is terrible. All the information provided for check in could have been provided at the time of the reservation. I had to waste 40 minutes of moving time just to complete online check in. The website would also not allow me to finish the return process. Vehicle was great but the website is terrible.
Rodney G. on
They went beyond the standard when my car wouldn’t start as I was leaving! The manager came out with a helper and jumped me with the van I had just rented! Got my car started and off without delay. Thank you Packerland U-Haul!
christina l. on
Cathy was very friendly, nice and easy to talk to. She is a VERY good front line employee.
sandra t. on
All the women in the Packerland place were awesome.
CRAIG B. on
This was a great experience! Friendly staff, knowledgeable, overall a great place to go!
PAUL H. on
Kathy was very helpful,
Thomas N. on
Very happy that the cargo van was pretty much brand new and in great working condition. Very nice to drive. Friendly customer service!
juan m. on
Great customer service! Friendly and very helpful!
Vicki W. on
Staff was extremely accommodating and friendly. Will definitely use again.
DAVE S. on
Staff was very friendly and efficient.
Tabetha B. on
Kathy is awesome! This is the only location I will go to!
CLIFF P. on
Liz and Cathy are wonderful people to work with. they go the extra mile all the time
Sylvia W. on
I had to go to 3 locations to find my uhaul Very unacceptable!
Randy J. on
Nothing
Jim M. on
Only issue I had is the breakaway chain connector was same size as normal safety chains and it was hard getting it through the eyelets with safety chain attached, could be a little smaller for its intended purpose
George H. on
Liz is very nice and does a great job
Debra T. on
Excellent service and equipment. Very satisfied. Thank you!
Lois F. on
Everything went well with the truck. The price was reasonable. We would use this u-haul location again
jamie w. on
I was charged a bogus $25 cleaning fee when I returned the truck in better condition than what I had originally got it.
Pamela O. on
I will only rent from this location. Kathy is awesome - as is the assistant. Always helpful, efficient and professional. I've rented from other Uhaul locations prior to this location, but never had the positive experience that we get here. Because of Kathy and the great service renting Uhauls, we've also rented storage space from her.
janice q. on
Kathy is always helpful.
Keith P. on
Liz was fantastic! We could not have asked for a better moving experience.
NEIL M. on
Very good experience I have worked with them in the past and will again.
todd m. on
Very helpful,I would definitely recommend and will reuse when needed
Christie P. on
We rented a 26 ft truck a month or 2 in advanced. We didn’t know the closing time yet, so we rented it for 2 days. A few days prior, I went online and switched t to 1 day. I changed nothing else but the time. Went to the store (on main) to pick up the truck. They said we rented the 15 foot. When I disagreed they insisted I went online and changed my truck from 26 to 15 which was incorrect. There was not 1 other truck of any size available from here to Appleton. (Come to find out later this was U-Hauls fault not mine which I knew. It was a system issue which happened to others) After calling around to other places, we talked to Kathy at this location and she was amazing. She said the system showed no trucks available however she saw there was a 26 ft truck in the parking lot which was never checked in. She was amazing and so nice. She was able to be my miracle and get the truck for me. The truck itself was dirty and the dolly was cut down already and laying on the floor (which we didn’t plan to use) but I was just happy to have the truck after hours of stressing and trying to find something due to your system issue. What a mess.
Ted M. on
Excellent customer service
Katie L. on
Kathy was awesome to work with! Very professional, friendly and helpful;)
Ashley B. on
The wheel well leaks. Our king sixe mattress and box spring was ruined as well as one if our full size bed.
Donald M. on
Liz was great to work with.
Pedro A. on
The only thing I’d complain about is that the truck had a smell like someone was smoking in the truck before I picked it up.
Thomas B. on
Thank you!