Customer Reviews for Packerland Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Packerland Storage LLC
Marv G. on
Kathy at Packerland was extremely helpful with setting every thing up. When I didn't hear from the pick up location she called them to make sure every thing was going to be ready for me. Thank you Kathy.
Mark S. on
I had originally requested the north velp ave location for pickup. A few days before my reservation, I had stopped by the velp location to ask some questions about my upcoming reservation. The woman I spoke to was rude and condescending. I have never been treated so poorly as a customer. You should seriously consider pulling your francise from this location.
David W. on
All good
Theresa O. on
The associates at this location were very helpful and accommodating and made the rental process easy!
ROBERT T. on
I thought that the cost to move was very reasonable using U-Haul.
Jay B. on
Vehicle was in good shape and was just what we needed. Representative that helped us was friendly and got us in and out very quickly.
Shawn S. on
The gal at the desk was very friendly and cheerful. Prolly the best U-Hual experience I have had!
Jory G. on
Appreciated the simple process. Had the truck in 5 minutes, but the bed of the truck was dirty from the previous user.
Karl l. on
Truck was dirty inside cab and in box area when picked up.
Chris M. on
Super
Richard B. on
Very clean location and great staff!!
Doug L. on
The folks on Packerland are phenomenal! Both Liz and Kathy are true professionals that we would highly recommend.
MADELINE D. on
They went above and beyond to help me through a difficult time
Kaitlin T. on
The bed of the uhaul truck was incredibly dirty. I had some light color furniture that got very dirty in the move.
Jay B. on
Excellent customer service.
Walter J. on
The young lady who took care of me for a short notice need minutes before closing was extremely helpful. She helped me find a unit that met my needs and my schedule. She was not only helpful but courteous as well.
Steve N. on
Truck was muddy inside and out- including the box
martha c. on
The staff at this location are awesome!
Joel V. on
Inside was sandy and need to be swept out. Outside was dirty. Had to wash around the doorway before loading.
FRANK G. on
Great customer service from the front desk
Tracy V. on
Absolutely nothing everything was clean and working conditions EXCELLENT THANK YOU !!!
JERRY F. on
If your next customer is treated as well as I was they will be very happy. ????5??
TANYA L. on
My experience was great! Kathy was very polite and helpful... I would use your services again!*****
CHRISTIN J. on
Nothing. Liz was great to work with and it was a lot faster and easier than I expected.
Dave D. on
Liz at sign up was so much help and knowledgeable about what was needed and what was what. Kathy at pick up was a great help with all the paperwork needs and what I needed to be aware of and turn in options. Both were great help. I would recommend this Uhaul rental place to anyone, without reservation. THANKS A LOT!!!!
Mark S. on
Fast, efficient process. Lady at counter is awesome. No problems whatsoever. Used them twice in a week. Highly recommended!
Charles B. on
I was quoted the wrong price, plus not even put into the system properly.
brenda r. on
i reserved a 15' truck, but when i arrived, the only truck available was a 26' truck. they were apologetic, but had no solution, so i was forced to take the 26' truck. The trucks gas tank was on empty, so i had to stop at gas station before i could do anything.
Patricia L. on
Liz is tops. Really easy to work with. Will recommend this place to everyone who is looking for a U-Haul!
George H. on
The receptionist was awesome!
Cory R. on
Very happy with the customer service
larry h. on
Great service
Tom M. on
We have a storage unit at this locaion and use the u-haul feature twice a year and the service is always excellent. Thank you.
brad l. on
Nothing. Everything was great.
Jennie L. on
Location and the customer service was fantastic! The website for UHaul was horrible though. Refused to lock in the order and reloaded continuously with lots of issues. Need to get that fixed.
john z. on
The van had cigarette butts in the doors. I made a reservation for a truck. The vehicle wasn't at the location. The phone support was horrible. Do reservations not mean anything on the customers end? I had to drive 60 miles to pick up the truck just to drive back. The truck I had to pick up was within 2 miles of where I was moving to. Complete waste of time and not at all convenient.
DIane S. on
clean the inside if truck.. nasty.. i cleaned it a little and stuck an air freshner in it.
chris k. on
Be sure they understand everything about the equipment they are renting.
Diane M. on
The customer service lady who helped me w/my hitch was phenomenal! Very nice, courteous, and knowledgeable.
THOMAS D. on
there was an interior strip that supports the side wall of the trailer that was partially attached. There were nails that were sticking out. Fortunately we did not have to haul much, but before the next family uses the trailer, it should be serviced.
HEATHER G. on
This location was very professional. They made the experience enjoyable.
Heather g. on
The ladies went out of their way to make sure our experience was the best.
Matthew K. on
The staff was easy to work with and a brief bit of fun for such a stress filled day.
Arthur P. on
the people there were friendly and curtious
Randy F. on
Everyone there did an excellent job with having the trailer ready on time. No issues. Will use this facility again because of their attention to details.
Kevin K. on
Had issues in the check out process but got the equipment needed to get the job done.
larry h. on
Excellent customer service
James H. on
Two of four rubber clips that keep the tow dolly chains from falling off were broken while a third was missing. The dash board had not been cleaned for a year or so, judging from the depth of dust. If you want pictures, please contact me. The gas gauge read just over 5/8. The contract listed 3/4. Though these are minor things, it's the little things that make a difference.