Customer Reviews for Packerland Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Packerland Storage LLC
Tabetha B. on
Kathy is awesome! This is the only location I will go to!
CLIFF P. on
Liz and Cathy are wonderful people to work with. they go the extra mile all the time
Sylvia W. on
I had to go to 3 locations to find my uhaul Very unacceptable!
Randy J. on
Nothing
Jim M. on
Only issue I had is the breakaway chain connector was same size as normal safety chains and it was hard getting it through the eyelets with safety chain attached, could be a little smaller for its intended purpose
George H. on
Liz is very nice and does a great job
Debra T. on
Excellent service and equipment. Very satisfied. Thank you!
Lois F. on
Everything went well with the truck. The price was reasonable. We would use this u-haul location again
jamie w. on
I was charged a bogus $25 cleaning fee when I returned the truck in better condition than what I had originally got it.
Pamela O. on
I will only rent from this location. Kathy is awesome - as is the assistant. Always helpful, efficient and professional. I've rented from other Uhaul locations prior to this location, but never had the positive experience that we get here. Because of Kathy and the great service renting Uhauls, we've also rented storage space from her.
janice q. on
Kathy is always helpful.
Keith P. on
Liz was fantastic! We could not have asked for a better moving experience.
NEIL M. on
Very good experience I have worked with them in the past and will again.
todd m. on
Very helpful,I would definitely recommend and will reuse when needed
Christie P. on
We rented a 26 ft truck a month or 2 in advanced. We didn’t know the closing time yet, so we rented it for 2 days. A few days prior, I went online and switched t to 1 day. I changed nothing else but the time. Went to the store (on main) to pick up the truck. They said we rented the 15 foot. When I disagreed they insisted I went online and changed my truck from 26 to 15 which was incorrect. There was not 1 other truck of any size available from here to Appleton. (Come to find out later this was U-Hauls fault not mine which I knew. It was a system issue which happened to others) After calling around to other places, we talked to Kathy at this location and she was amazing. She said the system showed no trucks available however she saw there was a 26 ft truck in the parking lot which was never checked in. She was amazing and so nice. She was able to be my miracle and get the truck for me. The truck itself was dirty and the dolly was cut down already and laying on the floor (which we didn’t plan to use) but I was just happy to have the truck after hours of stressing and trying to find something due to your system issue. What a mess.
Ted M. on
Excellent customer service
Katie L. on
Kathy was awesome to work with! Very professional, friendly and helpful;)
Ashley B. on
The wheel well leaks. Our king sixe mattress and box spring was ruined as well as one if our full size bed.
Donald M. on
Liz was great to work with.
Pedro A. on
The only thing I’d complain about is that the truck had a smell like someone was smoking in the truck before I picked it up.
Thomas B. on
Thank you!
Gary G. on
Can't remember the lady's name who helped me, but I would hire her in a minute. She was good.
Robyn R. on
The colleagues at this sight are very friendly and helpful!
Donna K. on
We discovered something written in the paperwork that the roof of the truck has a leak that had been patched, and that we had been told about it and signed off on it. Only that never happened, it was never mentioned to us. And it did rain pretty heavily while we had the truck, but thankfully it didn't leak. No harm, no foul, but I figured I'd better mention it so they know. The lady who took care of us was great and no doubt simply forgot.
Nick S. on
great service
John L. on
Had an agent call me to confirm reservation saying that this location was open. Went there and no one was there, even though the store hours on door says 8:00. After numerous live chats, and phones calls that went unanswered to your 1-800 number the live chat then told me to self pick which took another 30 min.
Jay B. on
Cargo area of van was not cleaned prior to my pick up. Cleaned it myself and reported this upon my return. Otherwise van was great! Management accomodated my late return which was great. Super friendly and great to work with. I would rent from them again!
Rick U. on
The lady at the Packerland Storage location is friendly and helpful and should be given a bonus for being employee of the year! I will always use U-Haul because of her.
Marv G. on
Kathy at Packerland was extremely helpful with setting every thing up. When I didn't hear from the pick up location she called them to make sure every thing was going to be ready for me. Thank you Kathy.
Mark S. on
I had originally requested the north velp ave location for pickup. A few days before my reservation, I had stopped by the velp location to ask some questions about my upcoming reservation. The woman I spoke to was rude and condescending. I have never been treated so poorly as a customer. You should seriously consider pulling your francise from this location.
David W. on
All good
Theresa O. on
The associates at this location were very helpful and accommodating and made the rental process easy!
ROBERT T. on
I thought that the cost to move was very reasonable using U-Haul.
Jay B. on
Vehicle was in good shape and was just what we needed. Representative that helped us was friendly and got us in and out very quickly.
Shawn S. on
The gal at the desk was very friendly and cheerful. Prolly the best U-Hual experience I have had!
Jory G. on
Appreciated the simple process. Had the truck in 5 minutes, but the bed of the truck was dirty from the previous user.
Karl l. on
Truck was dirty inside cab and in box area when picked up.
Chris M. on
Super
Richard B. on
Very clean location and great staff!!
Doug L. on
The folks on Packerland are phenomenal! Both Liz and Kathy are true professionals that we would highly recommend.
MADELINE D. on
They went above and beyond to help me through a difficult time
Kaitlin T. on
The bed of the uhaul truck was incredibly dirty. I had some light color furniture that got very dirty in the move.
Jay B. on
Excellent customer service.
Walter J. on
The young lady who took care of me for a short notice need minutes before closing was extremely helpful. She helped me find a unit that met my needs and my schedule. She was not only helpful but courteous as well.
Steve N. on
Truck was muddy inside and out- including the box
martha c. on
The staff at this location are awesome!
Joel V. on
Inside was sandy and need to be swept out. Outside was dirty. Had to wash around the doorway before loading.
FRANK G. on
Great customer service from the front desk
Tracy V. on
Absolutely nothing everything was clean and working conditions EXCELLENT THANK YOU !!!