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Larry S.
Customer Reviews for Packerland Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience for a first time user.
kathy H.Staff was very kind and helpful in spite of just surviving a power outage for 4 days prior due to extreme weather issue.
Walter B.The lady working at the front desk was friendly and helpful!
Andy B.I don't. Have any comments for any improvements at this time. One thing I got a little irritated about is the check out. It took long time. I had to make up password then verification number. Had issues with that so it took a long time-45min.
troy P.Keep up the great service
PAM L.Staff was friendly, company was great at communicating and the truck was perfect. Exceeded our expectations.
Bobby Jo L.Truck we used drove like it had square tires (which were bald). I drove a half block and stopped the truck to see if I had a flat tire. Horrible ride!!!
SHERYL K.This location is not a U-Haul, but a storage unit facility. There was nobody at the location when we dropped the trailer, but it was very convenient and the manager took care of the check-in once we called.
holly K.Always friendly and they get you in and out very quickly.
Brandon M.Excellent people running the operation
Paul K.There was a carpet left in the vehicle. The rolling door would not stop at the top and went into the ceiling. It was quite a challenge to get it out. We had to have someone hold the door open when loading as it would not keep from happening. Very difficult to work with.
Dennis K.Nothing to improve, I rented from this location several times and got nothing but great service
Troy D.Great customer service!
bart M.We are regulars at Packerland Moving and Storage.
Margaret D.Nothing. The service was outstanding!
Michael C.Very helpful and friendly staff!!!
Curt N.Liz was very friendly and professional! We would recommend going here vs anywhere else!
Dustin N.Staff was helpful, professional, and friendly.
Valerie J.Friendly at the location, but not much information about the cost if U Haul would be kept longer than expected. Initial order said that there would be a $20 convenience fee to return in person and they closed at 2pm Saturday and were not open until Monday. I thought we would get a $20 charge for returning it the next day when they were closed, but ended up getting charged another full day for truck and dollies.
Andrew B.Very efficient drop off.
John P.Thanks for friendly service.
RONALD S.Very smooth operation. Great customer service.
William E.LOVE the electronic check in and check out. Truck was awesome!
Bill A.Service was professional and courteous so you have checked all the boxes in my opinion.. Great job.
David K.Nothing
Kevin D.It was an A-1 transaction. Friendly service from both ladies I encountered.
William S.nothing. Everything was as it should be and employees were helpful and very courteous.
Sandra A.friendly staff
GREGORY M.Perhaps longer hours.
Lance W.Windows were really dirty.
Connie V.Have the reserved order ready and not offer a petty $500 'discount' for having to go 6 hours out of my way. That doesn't even cover gas.
David N.Nothing I can think of! Great customer service!
LINDA J.Exceptional customer care
CHRISTOPHER F.Excellent and speedy service!
STEPHEN O.The truck had sand all over the back of the truck.
David H.I didn't see anyone and no one called me back after I called and left message. I didn't see any store hours posted or drop off instructions.
Wayne T.The lady working was very friendly and very helpful she even had someone come and help me hook the trailer up because I was by myself
Courtney C.Kathy the manager is awesome! Thanks very much for all of your help today!
Courtney K.Great lady to deal with. It all went well.
David J.all good! great location and abundant room. Staff was excellent
CRAIGJ K.Great people and great service!
TERENCE T.Very helpful and accommodating.
Lawrence W.Tried all morning to get thru, called another u haul for ringlets. Got to u haul no body there. Left and came back. She just arrive, no body was in office and engine light was on in truck
James K.Overall excellent experience. . .
dennis J.It was a great experience. The staff was so kind, helpful and accommodating!!! Well Done.
michael H.very friendly and fast
Renata D.Rental personnel at the location were super friendly and helpful. Great employees!
RICKY U.Very friendly and helpful!
elizabeth A.I should get reimbursed for extra gas that was put in truck when we dropped off truck. Also there was no dolly in our truck.
DENNIS M.Always a pleasure
MYRA B.Nothing, everything was great and quick thanks
CRYSTAL W.This is second time I've used this location and they are great!
Paula B.