Customer Reviews for Pak Mail / Designer Services
(U-Haul Neighborhood Dealer)

2,206 reviews

1201 Sentry Dr   Waukesha, WI 53186
(WE'VE MOVED!! Off Sunset Ave Turn North by Master Z’s 262-798-8280)

(262) 347-4264

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: 7 am - 10 am
Special Operating Hours
  • 10/3/2021: Closed

Services at this Location:

Contact Us

(262) 347-4264

1201 Sentry Dr
Waukesha, WI 53186
(WE'VE MOVED!! Off Sunset Ave Turn North by Master Z’s 262-798-8280)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: 7 am - 10 am
Special Operating Hours
  • 10/3/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tessa B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA P. 
Rating:
5.0

I would only say that the guy working inside is not super friendly. He knew the answers to my questions but wasn't very empathetic when I expressed concern and almost acted like he didn't want to go above to help me. Overall, I was pleased with my experience.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

JACOB D. 
Rating:
5.0

After struggling with UHauls 24/7 systems for 10 minutes a gentleman showed up to just check on some rentals, this was at 6:45a.m which is 2 hours before the store opens, he let me do the rental straight through him instead of the 24/7 system. He was extremely friendly and helpful and made the process very easy. Would recommend this location, not the 24/7 system, to anyone.

NEIL P. 
Rating:
5.0

The attendant was very nice. We were running late to pick up the trailer and he was so kind he waited for us . I will recommend this place to everyone

AMARDEEP G. 
Rating:
3.0

Clean the truck. Ours was vile

Hannah E. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

JACOB D. 
Rating:
5.0

Customer did not leave a comment.

Maribeth B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Had to wait a long time for attention. Some employees were lazy

MARK M. 
Rating:
5.0

Nothing to improve on. Was great svc and clerk at pickup location was super nice!

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

TIJA A. 
Rating:
5.0

Customer did not leave a comment.

TERRI M. 
Rating:
3.0

Customer did not leave a comment.

LONG T. 
Rating:
2.0

The employee does not have knowledge about how talking to consumer. He is using bad language and make costumer feeling scare. I never recommend friends to go to that place .

HAKIM T. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

The staff was very helpful and accomodating.

MATTHEW A. 
Rating:
4.0

Picking up the U-Haul could be a quicker process. Why call two additional people to verify me?

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD O. 
Rating:
5.0

Friendly staff

JACOB D. 
Rating:
5.0

Special thanks to ? (sorry I missed his name) - he checked us in after hours when we had a problem taking a picture with the app. Thanks!!

Jim R. 
Rating:
4.0

Customer did not leave a comment.

Calvin W. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

JACOB D. 
Rating:
4.0

The only issue I had was trying to get approved on the app. After getting approved everything went quite easy.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

JACOB D. 
Rating:
5.0

The gentleman that checked us in was excellent. Very informative very much to business. Answered all her questions without any hesitation. Just did a wonderful job.

LAURA P. 
Rating:
5.0

Customer did not leave a comment.

JACOB D. 
Rating:
3.0

Customer did not leave a comment.

IAN T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Nice and easy transaction and pickup.

Scott B. 
Rating:
5.0

Very friendly and helpful.

CRAIG E. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Excellent service as usual.

JACOB D. 
Rating:
4.0

Customer did not leave a comment.

Troy B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Awesome staff

JACOB D. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
4.0

Reuben was very helpful.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

The website rental process very complicated and cumbersome when using the credit card option pre payment

KENNETH D. 
Rating:
3.0

The people there were great. They helped get this done and were very good about everything.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Extremely easy check in and check out. The owner is great to work with.

STEPHEN D. 
Rating:
5.0

Owner and his assistant was very helpful and friendly. I will highly recommend this location to all my friends and family.

JOHN T. 
Rating:
5.0

I think U-Haul is doing a good job overall

RUBEN M. 
Rating:
3.0

Hitch ball banged due to poor fit on 2" ball.

Allen M. 
Rating:
3.0

I was very upset with the amount of time it took to go through the online process of getting my truck, I was denied once because of my pictures&license (it was dark and rainy)& then because my contacts were unreachable (I had to try and get ahold of people at 8:30 at night and let them know to answer your call,most people don't pick up the phone that late in the evening, especially when it's "an 800#". I was scheduled for the 24/7 at 8pm and we didn't get out of the u-haul til almost 9:23pm, but the company itself eàà

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
2.0

The mobile check in needs to be must faster. I waited for my qualifications to be approved for over 30 minutes. By that time, I had already gone in to the office, which I had hoped to avoid, and they had to override on their end to help me get on my way.

Erika B. 
Rating:
5.0

Very easy to use with the mobile app! This was a lot quicker than doing everything at the front desk

Tamara S. 
Rating:
5.0

The owner has a pleasant friendly manner, and his team follow his lead. The gentleman who helped rig the trailer was very experienced and diligent on getting it right.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Great and friendly staff.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

JEFF R. 
Rating:
3.0

Hours for Saturday were listed until 2pm. I got there around 1:30 and all doors were locked. I was able to drop the key and do a virtual return, but I prefer to return in person to ensure everything is good.

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

Dedra S. 
Rating:
2.0

High snow all around the u hauls and my truck was below 3/4 tank

Gina B. 
Rating:
5.0

It was impossible for me to get into the truck to drive it (I'm short), so we asked if there was a stool available and there was not. My recommendation would be to have a stool either available or for rent.

DEANNA B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Cab of truck smelled like cigarettes, but I understand the company had no control of that. With today's age of technology - the online process could be explained/communicated better. Apparently I missed a self return process - but I didn't know about it. Overall, good experience I would recommend this company to others.

Richard S. 
Rating:
3.0

Location and employees at location were great. App and website were not working so we had to go in to check in, and to return we had to wait on hold for 20 minutes.

Lacey N. 
Rating:
5.0

Customer service was excellent would recommend to everyone

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Steve Z. 
Rating:
5.0

Service engine light was on. Made mention of it when picking up but no one got back to me. Otherwise it was a good experience. I would use u-haul again.

Tim W. 
Rating:
5.0

People are very friendly.

Wendy A. 
Rating:
2.0

The equipment was fine and the people at the location were helpful when I needed their assistance. However, even though there is a mask mandate in the state, none of them were wearing masks when then interacted with me. There was even a sign on the door that mentioned the mask mandate, but they were not wearing masks. For this reason, until the pandemic is over, I would recommend to friends that they rent their uhauls from a different location.

Teresa S. 
Rating:
3.0

the phone method of pickup caused my phone to shut down when i was asked to scan a barcode. Phone checkin was impossible as a result. fortunately the office was open, though it took more than a half hour to check the truck out.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Loren W. 
Rating:
5.0

Generally all went well.

Gary R. 
Rating:
4.0

A better explanation of the procedures for a break down or an accident would be good.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
4.0

Had to fight the vehicle to stay in the lane..It needs a serious wheel alignment !

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

nancy W. 
Rating:
5.0

Everyone I spoke with was professional and friendly. Very pleased.

ANN MARIA W. 
Rating:
5.0

I was pleasantly surprised how clean and new the vehicle was - removed a worry abut moving stuff across states. Staff was helpful in getting the rental set up, and the price beat everyone else. Will keep in mind for the next move.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Both the younger Steve and the older Steve manager were extremely helpful and courteous! They were very nice and friendly, knowledgeable, and made me feel comfortable since this was my first U-haul experience. I will definitely be back if I need to use again, and I will recommend them to my friends! Thank you both Steves!

MICHAELA Q. 
Rating:
5.0

The Manager was excellent. He was kind and helpful and took the time with us to explain everything.

Wendy A. 
Rating:
5.0

Easy in and out

Mangesh P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

TANYA E. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE H. 
Rating:
3.0

Open earlier

Philip B. 
Rating:
5.0

The local representatives were friendly and informative. The process was very easy and the cost was very reasonable as we rented on a weekday. One suggestion would be if someone doesn't need a free month of storage, have an alternative such as free boxes or free rental blankets. We had previously rented a storage unit elsewhere so that offer wasn't a benefit to us.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

Charged me for a dolly I didn't use

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top