Customer Reviews for Pantops Pack N Mail
(U-Haul Neighborhood Dealer)

21 reviews

536 Pantops Center   Charlottesville, VA 22911

(434) 202-5130

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(434) 202-5130

536 Pantops Center
Charlottesville, VA 22911

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Diana was an absolute pleasure to work with with a nice sense of humor.

KENNETHKNIGHT S. 
Rating:
5.0

Everything was excellent

DEANDREBERNARD B. 
Rating:
3.0

The staff made us uncomfortable and they even questioned the necessity of the length of time I had reserved to have the rental. I wasn't sure how long this move was going to take and wanted to make sure I didn't go over the expected time so I booked it for 12 hours. The lady told us that the truck rental is really only supposed to be for a couple of hours. She just made us very uncomfortable. We have never experienced this at any other location

Michael M. 
Rating:
5.0

Excellent experience, no areas of improvement to recommend.

GARRETT M. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

I prefer this location over others !! Thank you for your great hospitality and customer service.

Sarah L. 
Rating:
5.0

I think it would help if the U-Haul representative would take the customer out to the vehicle before finalizing the deal. At first, I rented a truck, but found it was difficult for me to climb up so high to get inside. I went back and requested a van which had a little shelf/step up....the U-Haul rep was able to get this change fairly quickly. She was extremely nice to me. I would definitely rent from her again, if the need arises.

MARYANN C. 
Rating:
5.0

Customer did not leave a comment.

KATHYDAVIS P. 
Rating:
5.0

Diane was Awesome!

Tim D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
1.0

I was charged extra for gas. I left the same amount as when I started I even have pics.

GARYLEWIS M. 
Rating:
5.0

Customer did not leave a comment.

ANA S. 
Rating:
4.0

Well, I never actually talked to anyone at the location. But I talked to Addison at Moose Creek in Charlottesville (I think it's Moose Creek, moose something) and William in the coordination department in Richmond, VA and they were both EXTRAORDINARILY helpful, as was the last guy I talked to to cancel my reservation for 11/29…the telephone support was WONDERFUL!!

cyane W. 
Rating:
4.0

Customer did not leave a comment.

MARKCHRISTOPHER H. 
Rating:
4.0

Broken license plate light. Otherwise truck was in good shape

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Customer did not leave a comment.

Kristie D. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
4.0

I would give this location 5 stars as they have always been great for renting Uhauls. This particular visit, their system had gone down the day before so I did not get an email with the information on obtaining my rental before store hours. We had to wait until the store opened to get our Uhaul. But the store staff were very apologetic and helped get us on our way quickly. I will definitely use this location again to rent.

JOHNHUGHES N. 
Rating:
4.0

Good experience

EDWARDMICHAEL F. 
Rating:
3.0

Hours make it hard to pick up and return. I had trouble with the 24/7 pick up technology. After time on the phone it was finally resolved but it took over an hour.

JOSEPHGARNETT C. 
No reviews have been submitted for this location.

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