Customer Reviews for Parkhill Self Storage
(U-Haul Neighborhood Dealer)

384 reviews

192 CR 4   Peterborough, ON K9J6Y1
(2 kms E of Television Rd)

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/27/2021 - 8/31/2021: Closed

Services at this Location:

Contact Us

192 CR 4
Peterborough, ON K9J6Y1
(2 kms E of Television Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/27/2021 - 8/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Our contact with the site employee, Jared Baker, was very pleasant and efficient. He was very helpful and answered all our questions. The only improvement I would suggest for future customers is to have more equipment on the lot. With limited equipment I'm sure the Parkhill location loses rental business. I realize their main focus is storage rentals however when you think of UHaul you are also thinking rental equipment.

GREGORYOWEN G. 
Rating:
4.0

Ok service

Valeria S. 
Rating:
4.0

Maybe not send the remaining money to the persons address they are moving from. Kinda doesn't make sense. Huge inconvenience!!!

BRIAN G. 
Rating:
5.0

Very friendly and great customer service

Tina K. 
Rating:
5.0

The gentleman that helped me was amazing, super friendly, and helped hooked up the trailer as well as unhook it. Thank you for all your help.

NIKOLEELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Friendly, helpful guy at the desk who allowed for the flexibility our job required.

Tama W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMM S. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Dianne S. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

You need yo put in that taxes are not included. People need to budget. You can't call a customer the day before a move and give them an hour to puck up their truck at a different location.

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

I was completely satisfied with the service and quick service

BRENDA T. 
Rating:
3.0

Nothing it is a rental place what do you expect? Everything went smooth and quick!

FRITS J. 
Rating:
5.0

I dropped the truck off after hours, and the process was extremely smooth. I also used this location to make my initial booking, and everything unfolded as I advised. Jared did a great job, and answered all of my questions.

Ralph S. 
Rating:
5.0

Jared and Don at Parkhill Storage are the best! This is the only location in Peterborough that I would ever use. As for U-Haul itself the online bookings system has many flaws and the software program that the dealers have to use can be very slow sometimes, but that's going to happen at any U-Haul, at least the people at Parkhill Storage help you get through it with a smile!

Bruce P. 
Rating:
4.0

Too much time with computer work.

Ron S. 
Rating:
4.0

Customer did not leave a comment.

Garland H. 
Rating:
1.0

First off, we reserved a truck to be picked up at our storage locker location and the day before got an email saying we had to pick up elsewhere. Why give the option if it's not avat?? At the pick up location the person on staff was completely untrained and could not get our reservation processed. Even though I used express check in the day before and pre authorized my credit card it took an hour to get the keys to the truck. We had to go through the check in process 4times before it was completed and we got the key. it was the poorest and least organized service I have ever received. The prior user had left an old hot chocolate spilled in the truck. They didn't do a walk around with us because it all took so long. We did it ourselves with the cell camera to protect ourselves. I would never ever pick up from the Peterborough ParkHill location again. Moving is stressful and we were on a timeline that they completely screwed up.

Jonathan S. 
Rating:
3.0

Customer did not leave a comment.

Ian H. 
Rating:
2.0

Computer system was stupid slow Took to long to sign in Trailer left turn signal didnt work Was forced to take trailer had to pick up $2000 dollars worth of items in a very tight window or would have left it Induavidual who worked in office was excellent and did the best they could helped me hook up trailer in pouring rain

Michael H. 
Rating:
4.0

The pick up and drop off process was a little campy and inefficient but still only took a few minutes and everything was ready to go when I got there. The trailer didn't have a jack stand which would've been handy.

Greg S. 
Rating:
1.0

To top this off the dome light didn't want to turn off it took 45 mins to drop the truck off and several phone calls where I was continuously transfered to people who were not able to help.

Piotr G. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
1.0

Was issued a credit...paid in cash but they said it had to be refunded in debit...after 3 tries and 5 days still didn't get it...then after waiting for an hour to try to sort it out they say that it could only be issued by cheque...now a week and a half later and still nothing. As far as i am concerned at this point it is theft as they have taken my money and not returned it. If i don't see it by monday I will be contacting the police.

Jon E. 
Rating:
4.0

Sam who helped me was very gracious and polite. She went out of her way to make me feel welcome and it's because of her that I'm going to choose this location all my further U-Haul needs for my business.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
3.0

The “App” would not work and made this entire process extremely painful and difficult. I won't use again.

Cal C. 
Rating:
5.0

Thank you

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Recommend it only because it"s the only one for area east of Peterborough. Hastings, Havelock & Campbellford locations still listed on your site but gone for 3-8 years. A lot of time wasted checking to find them gone. The self-serve on-line reservation is very diffficult and NOT user friendly. Hard to believe in this day & age!!!!!!!!!!!!

Stephen B. 
Rating:
4.0

The locking mechanism on the rear door to the covered trailer is broken. Luckily we had no difficulties with this insufficiency.

Ian M. 
Rating:
3.0

Manager of this location called me ahead of time to confirm location and give directions - I really appreciated that. He was helpful and the checkin experience went quickly. I was very happy with the customer service at this location.

KURT J. 
Rating:
5.0

Nothing I could suggest. The young lady at the front desk was thorough and professional.

brian F. 
Rating:
5.0

Very couteious and helpful.Very reasonable. Thanks uhaul Paul McDougall

Paul M. 
Rating:
1.0

Charged for two days when truck was out for 24 hours signed contract yesterday at 1pm never picked unit up until 3 pm returned today after 2 called & complained said there was nothing they could do this is the last rental!!

stan C. 
Rating:
1.0

I only had it for 5 hours and it cost me over 300.00. The pick-up location changed last minute to outside of Peterborough, although the woman working there was very nice, the computer system didn't work for copying drivers license, picking drop-off location and showing previous damage to the truck. I think for a 5 hour drive, I should not pay that much!!

Rebecca F. 
Rating:
4.0

You could use some gravel in your parking lot. It's muddy as heck!

Tom M. 
Rating:
2.0

Well fix the jack on the tounge...stock hitch parts ...as I had to leave and go purchase parts at a store so I could take the trailer

Chuck M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Service lady was nice and polite. Got the job done in a timely matter.

tim M. 
Rating:
5.0

Keep doing what you are doing.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

neil H. 
Rating:
4.0

Didn't get a reciept emailed to me, now I have to call today to request. This should just be standard practice.

Thomas J. 
Rating:
3.0

Facilities is a bit spartan

Ryan H. 
Rating:
4.0

Friendly, helpful and well informed staff made the process a pleasant experience.

Graham H. 
Rating:
1.0

I had to go to a different location after being told pick up would be at 550 braid wood, and was not informed about change. Had to drive another 20 minutes to pick up location. Also was charged $5.00 for blankets I did not use, and seals were already broken also had to sweep out truck before loading it. Was told Dolley and blankets were included with truck which we didn't use either one. Contract states if I haven't been informed about location change I will be reembersed $50.00 which I am still waiting for.

Dawn F. 
Rating:
4.0

Location is fine, but I am not happy with the price increase, I rented the same trail 3 or 4 weeks ago and it was much cheaper with the added cost I can't see myself renting anymore.

Tom J. 
Rating:
4.0

Customer did not leave a comment.

JOE K. 
Rating:
4.0

Customer did not leave a comment.

Tom J. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

KIM P. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

I had to rent a truck larger than I required due to there not being much selection at this location. Customer Service was excellent though.

Lori S. 
Rating:
5.0

The trailer rented to me was not clean

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The owner of this location was very helpful and went out of his way, highly recommend!!

Chris V. 
Rating:
3.0

Have ttuck swept out. Have roll up door lubed as to not stick. Better headlights as they were poor. Had our own equipment but still charged for use of two wheeler. Older unit is not stable on the road. But thanks still able to get job done. But still feel it was expensive. Total gas for one day $400 is a bit much, had truck for 14 hrs but still charged for full 24 hrs. Thanks

Wayne E. 
Rating:
4.0

No comment

Terry F. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
3.0

The exterior of the truck was clean and it ran well. The interior cab was full of mud and cigarette ashes in the doors and on the dash. This truck was not cleaned before I received it.

Keith E. 
Rating:
4.0

The only problem that arose for my move was the lack of trailer availability but that was at no fault of the facility, just the way the trailers were moving through the area on the date I needed.

Rebecca Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
4.0

For being “water resistant” my stuff seemed to get very wet, problem with the paperwork at this end caused problems with drop off

Josh M. 
Rating:
3.0

Customer did not leave a comment.

Felicia B. 
Rating:
4.0

This location was good however your customer service call line was horrible! Plus I emailed about these experiences but got no response back. Also I feel like they should have to show you the vehicle to give you information on how to drive it before you leave.

Kari O. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
1.0

I reported my concerns at the drop off location. Truck (cab and back) was dirty (coffee spilled, leaves in back) and NOT wellMaintained....pulls to right, passenger side windshield washer wiper broken (we fixed) and tires were horrible in snow. I have rented and been satisfied previously but not this time at all. I felt unsafe.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Krista N. 
Rating:
5.0

Jared and Bruce always are prompt, and courteous. Excellent service. Much preferred to the Water St. main location.

JOSEPH R. 
Rating:
5.0

I can't think of anything, just keep doing what you are doing now.

Brian L. 
Rating:
4.0

It was great the truck and the people thanks John

John M. 
Rating:
4.0

Customer did not leave a comment.

Sean Q. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
4.0

Customer did not leave a comment.

Stan H. 
Rating:
5.0

Customer did not leave a comment.

chang wan H. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Very Friendly and prompt service, would recommend great easy to deal with.

Ellen C. 
Rating:
4.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

I was required to drive an excess of 100 kms each way, paying mileage charges and gas, to pick up and return the Uhaul rental truck. This was despite the fact that there are two separate Uhaul rental agencies within a 40 km radius from my home. Uhaul's reason for this inconvenience was that I was renting for multiple days; so to summarize, I was charged for and forced to travel, an extra three hours just because I needed to rent a truck for four days, instead of the usual one day rental. I am not a satisfied customer but I would like to add that Jarrod, the gentleman from Parkhill Self Storage was very helpful and efficient.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

TED O. 
Rating:
5.0

The customer service from Bruce and Jerrod at Parkhill is excellent, they work well with the demands my business makes on me. I moved my business from the Water St. main branch because of poor service, Bruce and Parkhill have made up for it.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Great, friendly service!

Trish P. 
Rating:
5.0

Customer did not leave a comment.

ian E. 
Rating:
5.0

I was very impressed with how friendly and personable it was.

Karen L. 
Rating:
5.0

staff was fantastic !

David C. 
Rating:
1.0

have vehicle pickup location where you made reservation...OR ...tell where to pickup so people know where to go. Even the staff did not know where pickup location was. Had to make two trips to locate location.

Wm Dale G. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

I will make this my first stop for rentals.

JOSEPH R. 
Rating:
5.0

Location switched from Landsown to television Road in Peterborough. It would have been helpful if this point was stressed a little more prominently.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Very easy to use...no problems

Daphne I. 
No reviews have been submitted for this location.

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