tough to communicate and understand people who barely speak english gas was at "3/8" on the paperwork but was actually 1/4 or less
Brett G
Hilltop Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elora, ON N0B1S0
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Customer Reviews
- 2.5 Average Customer Rating
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I dropped the van off after hours on February 17, 10:15ish, and followed the instructions in the contract to call Uhail when I saw that there was no drop box, and was asked to drop the key in the Canada post mailbox in front of the convenience store. I got a call from the owner of the franchise next day, telling me off for dropping the key in the mailbox. She wouldn't even allow me give an explanation. She continued to yell and insult; her words "anyone with common sense would know not to..." that was the last straw; I stopped her and told her she needed to learn to listen. That was when I was able to explain that I called Uhaul when we couldn't find a drop box, and we were given instructions to place the key in the mailbox. It's been a harrowing experience resolving the key issue. I got an email from the area field manager informing me the key issue isn't resolved... This location had no visible Uhaul signage. We drove around in the business complex a few times until we saw another parked Uhaul truck, parked beside it and then had to walk around in -15 temperature looking for the store. Turns out to be a convenience store with a small Uhal sign on the door.
Adeola OWe were not told the limited amount of mileage. Paying over $100 extra at return was very upsetting.
jessa nSlow customer service took an hr almost to do the paperwork Overcharged me
Lisa TI’d like my 50.00 please .thanks.
thomas k