We booked our rental a few weeks out at our local U-Haul owned store. The day before you guys called us and said the truck we rented was not available at the original location and the only place that had a 10 ft truck was Griffin, GA. Instead of driving for 5 minutes we had to drive over 1.5 hours because of traffic to get our rental truck. Then once we get to the location it was parked near the woods with no lights and cell service. Because we had limited cell service it took over 1.5 hours to check in. It was so dark that I couldn't take a good picture of myself, so your rep wouldn't approve my pick-up. I think you guys used me to go this unsafe place to bring your truck from the middle of nowhere to Atlanta. I called to complain and they didn't offer an solutions. I used your company for moving supplies and trucks for over 30 years and never have I been treated this bad. All I ask if to make sure you don't allow the griffin location to rent u haul, they are not living up to all the goodwill you company has built up over the years. Please call me if you want move information.Stephen M.
Customer Reviews for Party Thingz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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