Customer did not leave a comment.pamela L.
Customer Reviews for Personal Mini Storage Jacks Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph H.
Trucks runs sluggish as if it may stall. Engine light was on the whole time. Have truck maintenanced.Jorge M.
Customer did not leave a comment.Veronika G.
Customer did not leave a comment.Hernan D.
Fast and easy thank you!!Perry K.
Customer did not leave a comment.charles V.
Customer did not leave a comment.Yairaliz R.
This is the second time I rent fro the u-haul and they told me that my only payment was the 124 the following day they take another 51 dollars for no reason was upsetJonathan R.
Customer did not leave a comment.Mohamed F.
Customer did not leave a comment.romain R.
Customer did not leave a comment.Jason M.
When we pulled the trucks ramp out, it came all the way out and fell on my boyfriends foot and my hand and injured us.Ashlee G.
Great service, with a happy attitude.evelyn G.
Customer did not leave a comment.Rosanne R.
The whole process was super easy doing it through the mobile phone.David S.
The agent that helped us was extremely friendly and made the process effortless and convenient. 10/10 would recommend solely because of customer service. The actual van that was rented was as described, very clean, and easy to maneuver. The drop off instructions were also clear and simple. It only took about 5 minutes to pick it up and 30 seconds to drop it off (literallyâ€”the agent met us outside as we were pulling in). The overall transaction was easy and not time consuming at all.Ferica K.
Great serviceYan W.
I made a mistake and over fill the gas. Went over in miles still charge me.Brenda G.
Always the best experienceJames C.
Customer did not leave a comment.Travis K.
When I returned my car dolly that I had rented the return facility tried to charge me twice as much as I will hit initially paid. I'm not going to pay it. Because that was not the initial agreement that we had had. I made sure that I let the rental agency know where I was going to be returning it to and they said that that was not an issue.. also if I had known how much Dave wanted to charge I would have never rented it in the first placeBruce S.
The service was great, the associate was very friendly and attentive. The office looks disorganized and not very clean. The truck was very dirty, you can't expect a â€œpristine rent a car cleanâ€, but at least, that the garbage or wastes of the previous customers weren't there... the truck I rented, needs maintenance also, several indicators lights were on...Ydelsi S.
Rude attendant, uncomfortable experienceKatelyn M.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.DANNY S.
The drop off location it was no call given to get in there was nobody there to let UN when I try to call the U-Haul we 800-number nobody ever answeredJose B.
Customer did not leave a comment.Evair G.
As always easy and amazing service, thank you again PeteMARY E.
Thank you pete, we really Appreciate your workMARY E.
Customer did not leave a comment.myriam O.
I came to this location before they opened to return truck and I was unable to access and park truck. No gate code was provided. I had to block entrance. No one answered phones.Maurice L.
Absolutely wonderful experience. Would rent from here again! Thank you.Philip E.
Customer did not leave a comment.hector A.
Found everything okJoseph A.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Donna W.
We did not receive the extra eqiupment we paid for.Nicholas O.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Javier C.
Customer did not leave a comment.Shelley B.
I work with Pete he was excellent to work withJames S.
Customer did not leave a comment.Francis C.
Customer did not leave a comment.David L.
The only issue we had, was when we picked up the truck. The uhaul system was not working properly and it took about 45 minutes to leave with the truck. However, the gentleman that was assisting me was extremely pleasant and very helpful.John O.
Customer did not leave a comment.Carl M.
Nothing all was great got me out quick and on my wayJames C.
Better communication over gate codes for before hours pick up. Other than that wonderful.Gillian D.
Customer did not leave a comment.Donna J S.
I had another reservation for 12om at another location, but it was canceled 1 hour after- poor customer service, had to go to this other spot to get a truckRichard W.
Customer did not leave a comment.Joel R.
Need to review the per mileage on renting a truck.. my bill was crazy high.. should look into a minimum of 50 dollars when renting the truck.susan H.
of you need a truck or a trailer personal mini storage on jack rd is the place to rent a u haul and to friendly work that work at storage toDustin A.
They make you feel like familyDustin A.
Customer did not leave a comment.chris O.
Everything went smoothly. Keep up the good work. Thanks Celeste for being so friendly and efficient.Dean M.
Wonderful custom service are really pleasure to rent from.Charles M.
Customer did not leave a comment.Aida G.
Customer did not leave a comment.Ellis S.
Customer did not leave a comment.Markrobert B.
Customer did not leave a comment.Christopher H.
It was so good, it's difficult to say there was any problems. We didn't need a poly, but there was instructions in the truck for one. And the truck didn't come with one. Just a heads up in case it's the next customer might need it, like we didn't.Quinnton P.
Customer did not leave a comment.Justin L.
Celeste is fabulous!Eileen L.
Celeste was very friendly and helpful.Elta M.
Everything with reservations, picking up the truck, and returning it went smoothly thanks to the excellent customer serviceRita A.
Nothing!! It was a great experience beginning to end, even when I had to call in to the 800 number concerning paying tolls. Celeste was fabulous and just a delight to work with, made sure we got the perfect truck to meet our needs and walked us through the rental and return process to make it smooth and seamless. Thank you!!Cynthia S.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.kiara M.
CamiÃ³n en excelentes condiciones. Los empleados muy atentos y profesionales. Lo recomiendo 100%Ronald A.
Customer did not leave a comment.RAFAEL E.
Excellent customer serviceClaribel C.
Customer did not leave a comment.Luis B.
Celeste was AWESOME! Made this experience SO easy. A very friendly person. If I need this service again, I'm coming to this location!Karin B.
Celeste was very friendly and helpful.Donald B.
Amazing! Very nice, friendly & helpful! In fact I will go out of the way just to rent a Uhaul here for my next move.Kassie M.
Customer did not leave a comment.Jeroen T.
Customer did not leave a comment.Wayne E.
The attention is great and fastMIGUEL A.
Service/ tune up vehicles. Truck pulled right ... alignment and/or air pressure flat tire leak needed maintenance. Parking break sticks. While release 2x warning alarm set off parking break was not release. Overall, it was a good truck. I felt safe and reliable for 81,000plus used mileage.Nick S.
Customer did not leave a comment.Darin H.
Customer did not leave a comment.anthony S.
Your on-line check-in / out was absolutely brilliant and was so efficient and easy. I will definitely be using you again. Thank you!Alex T.
Customer did not leave a comment.Roberto T.
Customer did not leave a comment.albert H.
Customer did not leave a comment.JAMES H.
Excellent customer service!!!!!Kerry-Ann S.
We picked up the U-Haul at 8:00 AM and used the online check-in. It was very easy to use and we were on our way in about 15 minutes total. The people at Jack's were very friendly.Mark L.
Tom and Celeste provided amazing customer service. Very polite and helpful!!Mileyka C.
Customer did not leave a comment.alicia S.
Great experience from start to finish, manager at this location is wonderful!Bernadette L.
Customer did not leave a comment.harry B.
Customer did not leave a comment.Robert C.
The process was pleasant all the way through. Customer service was excellent at both ends.GREG E.
Celeste was super friendly, attentive, explained everything, great customer service.Alexander R.
The greatest customer service experience ever by a rental truck company, Celine was outstandingCarlos R.
Customer did not leave a comment.Kempton G.
I did not receive a receipt for the rental. please send a receipt.Lewis G.
Very friendly and efficient customer service.Robert W.