Customer did not leave a comment.Jason S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.IAN K.
There are no winter tires to the truck. When I was driving on a 60kmph and I'm on 45kmph the truck totally got out of control. There was an oncoming car at the same time and there was a lot of risk of collision. I'm Lukky. Truck got stuck in the snow for 1 hour. My friend bought his tractor for towing. I suggest not to use these trucks if there are no winter tires.Vishnu N.
I found individual who took my initial booking to be well informed and patient with my many questions. Providing me with follow up phone numbers to items he was unable to assist me with. The gentleman who serviced me when I went to pick up the van went above and beyond to provide me with a reasonable final rate, prepare the van for the long journey (cleaning the snow off it, topping up the windshield fluids, etc.). I had spoken to three different uhaul locations prior to my booking with this one. I was somewhat concerned when I went to pick up the van, but this gentleman put me at ease and ensured I would have a successful trip. One improvement I would suggest is that all your vehicles including your vans have winter tires put on them. I had to travel through the parts of the Canadian shield during winter and unfortunately, the night before part of my trip there was ice rain. All weather tires did not cut it. I had to carry a bag of salt and use it a couple of times just to ensure the van could get out of the parking areas. The vehicles with snow tires on them had no troubles.DAVIDAL C.
Customer did not leave a comment.CORAZON L.
Vehicle was not clean but I was using it for utility purposes anyway so it didn't bother me..William M.
Feel got good value for money spent. Your online vehicle booking though a little cumbersome is a whole lot better than waiting long periods of time on phone to speak to one of your competitors .over all very goodKeith L.
Need to improve on customer service, Need to be polite and informative to clients on pick up drop offs and be more courteous, and respectful to your clients. This location is a horrific experience I have ever encountered.PRASATH M.
Customer did not leave a comment.Mark H.
A little slow on waiting for paperwork to get done but that is it. Overall very clean and good.Carol L.
I slept out in the cold all night,because i put the key in to start it and the end broke off.call u-haul and got NO HELP..Very SAD,and will not ever rent from you AGAIN.CHRISTOPHERB S.
I also placed an order for moving boxes at the same time as ordering the truck and at no time was I told that that location didn't have boxes before I paid for them on line. Then when I was told they didn't have any boxes when I picked up the truck which just so happened to be the day of the move!!! Then I was told I'd need to contact another location which I did and not only wasted moving time but also had to put extra miles on the truck running around picking them up!!!! Not very good customer service at all. Then to make matter worse I had to buy them at the other location??? Then the ones I did pay for showed up at our door Tuesday night after the move and now they are not needed.Jim K.
We were forced to use this location when our rental in Bramptpn became unavailable. It is a gas station, so better than a supermarket but not as good as a dedicated facility. The staff are very helpful and friendly so I recommend it, the only issue was that the truck had not been cleaned and it was very dirty. I hope the previous renter was charged for that.DOUGLASM E.
The customer service rep was not very friendlyM S.
Customer did not leave a comment.Delaney S.
Everything is goodEvelyn J.
My recent experience at this U-Haul location was absolutely terrible. Both staff members were extremely unprofessional and down right rude in how they conducted their interactions with me. I have rented vehicles on business trips as well as U-Haul vehicles when required. During thirty years of renting, I have never experienced anything like I did at this U-Haul location. This was my first time renting at this location since the one I typically go to has stopped being a U-Haul location. The staff at a U-Haul location should be able to explain the invoice being given to the customer when they return the vehicle. My rental was a simple 3 day van rental with a certain amount of kms driven. These staff members had no idea how the kms were charged in this rental agreement even though one of the individual's created my rental agreement. I was forced to take the original contract, as well as the final invoice and show them all of the math in order to ensure that the charges were correct. As I tried to explain the form, they continually talked over me. They both knew I was getting very upset because of their behaviour and they continued to talk over me, saying that I was wrong. When one of the gentlemen finally saw that I was right, he sarcastically said, â€œOK, so you're smarter than us." The staff at this location simply do not care to be informed and just blame U-Haul for their forms. I have learned a lesson from this experience. Having since read reviews, I now see that others have described unprofessional behaviour by these staff members as well. I will steer my business elsewhere. Historically U-Haul has done my family well, no complaints. Renters beware of this location, you have other options close by.David F.
The van i had, was leaking fuel from the start. If I didn't need it so badly that day, I would have left it there.Gerard J R.
Customer did not leave a comment.Richard Z.
Minor dirt in the U-Haul but the pick up experience was awful, the last U-Haul I rented had a Dropbox for the key (which is what I thought I was getting when I selected mobile pick up), this man at the gas station made me wait forever, there were no customers he was counting money and organizing things on the counter. I waited for him to stop and once he moved away I said â€œsir I just need the keys â€œ and he told me to hold on and continued doing what he was doing. When I dropped the van off he said â€œI'll be back to check it in a minuteâ€ and left the gas station entirely, so I left as well, I had to go to work I didn't have time to wait on this disrespectful inconsiderate man.Marlee L.
Get local Uhaul owners to talk to each other I was told by the local dealer on C line no trucks were availableMARKK H.
Despite having completed online check in, I had to wait 25 minutes for person ahead to be signed out then me. Staff did not take precautions against COVID-19 by wiping down terminals or pens, counters or use a plexiglass barrier. No walk around of vehicle. No hand sanitizer at counter. Note there was sanitizer at store entrance and staff were wearing masks. This casts doubt as to cleanliness of vehicles and proper sanitation. Would not rent again.Brent M.
No complaints, good servicePixley L.
Completely satisfied.scott A.
Customer did not leave a comment.Lynda H.
Customer did not leave a comment.Corey M.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Peter R.
1) Truck was not cleaned at all. 2) I was told for early check in that the process in store would be limited I did the early check in provided my License and still was asked for the license and was there for a long time. 3) Floors of the truck not maintained / windows a mess / also back was not sweptCarmen A.
This latest experience might turn me off of UHaul for my future rental needs. I arrived to pick up my rental reservation and I was told that the staff was "busy eating" which took 15. It took another 25 minutes to process the rental agreement. This delay completely threw off my schedule and resulted in the doubling of both my mileage and my gas and in total the cost of my rental.Jason W.
Customer did not leave a comment.John T.
These people are excellent, always helpful.Broderick S.
Customer did not leave a comment.Peter B.
Have boxes !FRANCO G.
Customer did not leave a comment.Duane E.
Would have preferred an 8:00 a.m. pick up time rather than 9:00 a.m., but that was the earliest option. Overall, a good experience.Scott L.
Very good and friendly service.Brian M.
Customer did not leave a comment.MIKE M.
Customer did not leave a comment.Bradley J.
Customer did not leave a comment.marco C.
Customer did not leave a comment.MUHAMMAD J.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.Christian M.
Customer did not leave a comment.Chris E.
Customer did not leave a comment.Adam B.
Was a really good experience!!!!Marina W.
Customer did not leave a comment.Keith M.
When i went to return my equipment the person serving me was a very unprofessional and disrespectful to me. He was clearly showing signs of stress and decided to take it out on me. Another customer even stepped in to try to get him to stop behaving that way. It was totally uncalled for and completely UNPROFESSIONAL. At one point I almost called the police. It was ridiculous and no one should ever have to deal with that!Erin G.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Jason O.
tell your representative to brush upon on the law as he broke serverals and diened my information very disappointed have used you for ten years but never again reservations not kept even 3 weeks in advance would not service the customer needs so you lost a customer and 5 more moves this summer ,,,, at this location close it get a new dealer,,,,,, had to take a 20 footer and speedometer still in MPH with no conversion scale was treated second rate not as a customer would expect and deserveColin H.
Customer did not leave a comment.lorenzo A.
For me no to emproved the uhaul truck is good and excellentEvelyn J.
Customer did not leave a comment.Mitch M.
Customer did not leave a comment.Gordon M.
Wasn't able to get a 20 foot truck last minute Was promised 40 cents per km and first 50km free for the inconvenience and then that was taken back, and no longer applied due to something I was never informed about even after a phone call prior to picking up the vehicle The location charged 32 dollars for gas even though they were stationed at a gas station but due to weather the whole entire station was flooded out, therefore not allowing the uhaul to be filled at that location The manager on the phone at uhaul was very unhelpful through all of these issues and would not hold herself or her employees accountableMeredith F.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.Jorge R.
Customer did not leave a comment.john S.
Waiting on gentlemen to come to the location. But when he arrived he was lovely and helpful. I always go here and never have any problems.Kimberly M.
Customer did not leave a comment.Joanne C.
This is the second time that I've rented here and each time was incredibly slow. Even when I chose the mobile rental option, we waited over 30 minutes for pick up and drop off. When I asked him why there was such a long wait, he just shrugged and said â€œthis isn't all we do hereâ€. I will never rent here again.Ashley V.
The check in and check out process took far too long and I had pre-registered online with my driver's licence.Brian H.
Customer did not leave a comment.Bill E.
Very professional/courteous mannerd staff to deal with....... .Manmohan R.
Customer did not leave a comment.Geoffrey Q.
The representative that I dealt with was very rude and disrespectful. I would not recommend anyone to use this location. I was also charged an extra for returning with less gas even though there was more gas in the truck when I returned.Chad M.
Brakes did not work on the trailerShaun R.
Customer did not leave a comment.RUSSELL D.
Customer did not leave a comment.Leanne G.
The rental vehicle has not been cleaned inside since it was new, the dirt on the dash board was rediculous, no pride at all. The people running the place have no personality at all, they should not be dealing with the public. The van was in good running condition and did the jobowever I do not think I will use this location again. Ken .....Kenneth L.
Customer did not leave a comment.Justin A.
Customer did not leave a comment.Giedre K.
Great place quick and easy!!!!Mark H.
The service was good and the pickup location was convenient. The rental van had a significant smell, like pigs had been transported in it, although the inside otherwise was reasonably clean.Peter B.
Customer did not leave a comment.JOE L.
The owner was very pleasant. He did all the paperwork quickly for a trailer I rented twice.Tony R.
The van smelled like a portapottyDanielle D.
Customer did not leave a comment.Betty Anne C.
The man working there was TERRIBLE and rude. the truck had a hole in the back hatch, the speedometer didn't work and there was a flat front right tire. the alignment was so off it would pull off the road to the right. when i brought it back he made me put an extra $20 in because it was right on the 3/4 tank line but he insisted it was not enough. i spent $45 in gas for less than one day and only 100km. He threw the keys at my boyfriend when my bf said he had to grab something out of it quick. while throwing the keys he yelled " whatever!" and when i mentioned the issue outlined above he said he " didnt care". TERRIBLE man, Slow processing and the truck was a piece of junk. the truck was rented in Orangeville at the Petro Gas Station on Tuesday Aug 6thStephanie B.
Very expensive when all was said and done and truck rattled and wasn't that comfortable.barb H.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Aron C.
Work on friendly customer service.Laura P.
Owner/Operator of this site was very helpful. I will give this site 5 stats . Although Booking office did terrible mistakes,Anees S.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Peter H.
Exact opposite. Came out to great me as soon as I filled up the tank, help me park and was courteous. Would highly recommend this locationRichard Z.
Customer did not leave a comment.Lynn G.
You should provide the vehicle with full tank of gas as it is easier to refill to the that level. It would be nice to have the option of a smoke free vehicle.TONY C.
Customer did not leave a comment.BRENDA W.
Customer did not leave a comment.Bill J.
The townline location saved me from going to another rental company as your uhaul customer service was not helpful and not useful in guiding me with a problem that they created a trailer was not returned and townline solved my problem not uhaul the coast was out of my pocket and uhaul did not help at all not impressed at alldouglas M.
Customer did not leave a comment.James C.
We rented a 15 ft truck to move boxes of household goods. It rained and the truck leaked water all over the boxes and the bottom of the boxes were wet. We told the staff at Petro Can location and they did nothing to help us! So stuff was wet and I'm so angry with uhaul! I bought boxes ruined too! You owe us uhaul! Don't rent leaky uhaul trucks!!Tom V.
Clean the vehicle before the next rental.mark H.
When renting any vehicle, a walk around should be done with the customer and the attendant of the facility. This was not done! All damages should be written down and certain features to operate the truck explained.michel L.
Customer did not leave a comment.Mathew G.
Customer did not leave a comment.Derek B.