Place was shut down. We could not get help to check the rental in. Had to rely on the customer service person who was exceptionally helpful.John C.
Phillys House Of Cheesesteaks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To start off with I was sent 14 miles out of my way witch was fine because the representative assured me she was adding an extra 30 miles to my trip would've put me at 60 which would have covered me just fine I also asked for an appliance dolly to be added to this order I was assured that both of these things had been done. Neither one had been done on top of that when I got to the location the truck was backed all the way up it was dark very hard to get to which was fine we dealt with that situation pulled off and pulled away as I'm riding. behind my husband the door is up so I flag him down call him. And informed him hey the back door is open at that point we pulled off the road way to close it . At that point we are Pulling on the door and it's not closing I happened to glance over and noticed a blue light I looked down I'm thinking it's a cell phone it's not it's a drug scale and drugs at this time I was completely shook and mortified pushed it out of the vehicle and kept going no I would not recommend this location. It's not a safe or clean Environment to pick up at night.Alexander R.
Customer did not leave a comment.diana C.
Customer did not leave a comment.BRIAN O.
Furniture Pads Ordered were not provided.Jeffrey V.
Place ((Philly cheese steak) and as closed. Person next door said the establishment has been closed for quite a while. When I tried to drop off the keys it were ants all around and it was very uncomfortable. If it was not for the personnel specialist at U-Haul once I called I think I would have been in dire straits. I would suggest that you go and check that location and may consider relocating.Marina G.
Location is in a very unsafe area And was the third location we had to go to and get the wrong size truck because it was the closest place the truck was available after spending several hours on the phone with customer service. Very last minute changes were made to my reservation very inconvenient and pushed back my move a significant amount of time.Amy B.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.Brian R.
Thought I did everything online. When I went to receive the truck it took 30 minutes and I was sitting in the deep hood of North Charleston in the rain. I should have been informed of the additional procedures before hand. In the spot we collected the truck it is a lucky we were not robbed, raped or murdered. Happy however my car was not broken into while we we using the truckTyler N.
Customer did not leave a comment.Anna B.
Customer did not leave a comment.Chynna E.
Location was kind of sketchy but it was a very quick and easy process.CODY H.
Not focused on rentals at this siteDan G.
No onsite staff for afterhours. Shady location at night. App/website was not functioning. Was on hold for 35 min due to high volume calls only to be hung up on. Called back again and was on hold another 30 min to be asked why the app wasn't working - as if I managed the app. Eventually took photos and emailed to phone person. The whole experience has us planning on just paying for a moving service next time.Teresa W.
I booked online for a Friday pickup at a location on Rte. 41. The location was convenient to my work and my home. Days before pickup I received an email that my pickup location had changed to a location approximately 30 miles from my home. The owner at Phillys House of Cheesesteak was very understanding and flexible. She listened to my concerns and addressed them all. I enjoyed working with her. I wish when I booked online I would have been told that the Rte. 41 location didn't have any 10' trucks for one way trips. I found this out when I called after receiving the email regarding the location change. I ended up having to scramble to figure out how to pick up the truck. Thank goodness for friends who are flexible.Todd B.
The lady was very nice and helpful, but disorganized. Physical space not well kept.sonny H.
Customer did not leave a comment.Marvin R.
Customer did not leave a comment.Marcus J.
We dropped off the truck on a Sunday so no staff.Eric S.
Customer did not leave a comment.Spencer A.
Customer did not leave a comment.Brett M.
Customer did not leave a comment.betty C.
Owner very kind and helpful. Would recommend anyone to rent from themAntonio G.
Very convenient location from where we unloaded the truck.Virgil A. F.
was routed to this cheese steak place 30 miles from where i secured the reservation. got there and only one employee to assist me while answering phone,cooking and waiting on dining customers. she entered beginning milage incorrect by 8k miles. Still not straightened out.When a truck is reserved it should be available for that location and time slot. Because of the location I was sent for pick up that 30 miles added 2 hours to my travel time. Not a good experience.Connie H.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.George C.
I was charged in incorrect rate. The associate was leaving when I pulled up so we waited for her to go back inside and power everything on to check us out. She didn't have our reservation in her system, and didn't have all of the equipment needed so she sent us to a separate location to pick up dollies.Sara M.
Nightmare picking up. Sent to far away location by Corporate Traffic. Pads scheduled not available had to go to another location. Won't use U-haul again.Charles H.
Great food when picking up truck - what a great way to start off your moving experience! And wonderful service from the woman managing !!! :Djack P.
Customer did not leave a comment.Eleanor N.
Customer did not leave a comment.Peter H.
The manager was most helpful in getting the website to accept my AmEx card. Checkout was fast with her help. Very courteous and good customer service. I will go back there because of her service.James D.
Customer did not leave a comment.Kiera L.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.LAWRENCE M.
Customer did not leave a comment.Tyrone W.
Customer did not leave a comment.jeff W.
Best service I have ever had renting a U-Haul. People in the office were extremely nice the truck was clean inside and out. She worked with us and made our move a whole lot easier. I wish all U-Haul dealers were as nice as she was.Nancy P.
The area was a little run down The staff was very friendly and helpful Rented a truck and it was very cleanJonathan B.
Customer did not leave a comment.Matt H.
The rivers rd location was fine after the initial experience. The ratings above are based on the Dorchester Rd location. Original drop off location off of Dorchester Rd. Refused to accept the Uhaul and I had to call offices to be rerouted across town to drop off. I would suggest the original drop off location no longer be used by UHaulNIcholas P.
Even though truck was already reserved, took over an hour to check truck out because of wifi/computer connectivity issues in business. By the time, I got my phone from car, tried to do an express check out the manager called in and did paperwork from his ipad at home.Debbie C.
Customer did not leave a comment.Dan R.
Customer did not leave a comment.Kathryn M.
Customer did not leave a comment.William A M.
Customer did not leave a comment.Scott B.
very friendly and helpful.james V.
Customer did not leave a comment.Kevin A.
Customer did not leave a comment.Tommorrow S.
The truck was new and everyone we dealt with was helpful. In the future it would be nice to have a confirmation that I was going to have the truck and trailer available to me. I had made a reservation and switched it and then they said it couldn't be confirmed until a few days before I needed it. That made me a little uneasy not knowing for sure if I had a truck or not.Karen W.
Terrible experience. I was over charged Didn't get to get the trailer where I made the reservation. Had to go to N Charleston which was run by 1 woman who was unable to help us get the trailer out of the lot because it was smashed up so close to another trailer. Two by passers had to stop,to help us. She then over charged me but I was too frazzled to dispute it plus I just wanted to get out of that neighborhood. I will never ever go back there againSusan J.
No, I was mislead by the area field manager Javon Williams, who stated I wouldn't be charged additional for dropping it off at a different location. Then I received my receipt today of the additional charges instead of my $41 original charge.Logan B.
Customer did not leave a comment.Allison C.
Smooth drop off of trailerMichael M.
Customer did not leave a comment.Rick D.
Customer did not leave a comment.Brad H.
Very efficient and pleasant agent at this location.Desmond K.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Michael T.
Easy to get in and out!Craig C.
I didn't go inside. Staff very nicelori S.
The location was closed and doors were locked during their open hours of service. This was the location sent to me for drop off. When we got there we were told over the phone to go to a different location. Unacceptable.KRITSTIN L.
Customer did not leave a comment.Peter J.
Put a larger sign over the return key boxPeter G.
The customer service clerks did a fine job. Very courteous and helpful. Nice cozy spot. Not too crowded and overwhelming. Great hours too. Dont remember the young lady name but the guy name is Javon. He is a God send. In the scorching heat, He never seemed to rush me even though I had a bunch of questions.Cheryl M.
Was no one available at 1:00 pm. Could not contact to return. Had to call UHaul traffic which was very helpful. Had trouble finding location that could take it. Drove past 3 dealers on the waydoug M.
Location was efficient. Easy drop off.Joyce T.
Customer did not leave a comment.Jason W.
great experience. great value, friendly easy process . thank you!!debra U.
The place is a dump! U-Haul would not let us drop off the trailer at the King Street location near our destination, and told us to go here. They did not have any jack to lower the trailer, did not give us a receipt, and had little space to even park the trailer. I still do not understand why we were required to drive 20 miles out of our way to drop off here. Not a happy experience!James B.
Customer did not leave a comment.brenda H.
The gentleman who met me for pick up was EXCEPTIONAL!! Give that guy a raise. Very impressed. The owner was equally as great when she met me for drop off.Jonathan M.
GOT THERE THE DOOR WAS LOCCKED. I HAD TO DISCONNECT THE TRAILER MYSELF.Edward S.
I didn't book this return location and once again you just changed it. Then I go to return it on Sunday before 5pm. No one will answer the phone, so I was forced to be late for work on Monday to return it. Once again, very frustrating !Stephen C.
Customer did not leave a comment.VAHAGEN K.
The service was fast and friendly.Melinda S.
Single employee ran both the cheese steak shop and the uhaul pickup. Did not know how to hook up the trailer which ended up damaging my vehicle. None of her technology was made after 2005 so the experience was about an hour long just trying to print out the contract, but her printer was almost out of ink so I was not able to read any of what I was signing off on.kyle Z.
Customer did not leave a comment.Corey F.
House of philly staff were fast., efficient and friendly. Highly recommend them!!Clint B.
Customer did not leave a comment.BRANDON S.
Great location, friendly service, couldn't ask for more.Chris J.
Have equipment there when time for pick up. And have trained people to rent truck's not just to look at you and say no we don't have a truck for you I don't know what else to do. And have truck's clean.Lisa L.
Customer did not leave a comment.thomas N.
Customer did not leave a comment.Jack G.
Javonne was very polite and professional!Rebecca L.
I didn't actually work with anyone when I checked out.Christian T.
The staff was knowlageable, extreemly nice and quick.John K.
This was the best uhaul experience I have ever had. Mr. Williams was incredibly helpful and made the drop off very easy and stress free. I rarely write reviews, but he deserves credit for having such a wonderful attitude.Sherrill H.
Customer did not leave a comment.Richard S.
They was very nice to work with . I would definitely use them again. The best experience I've had with renting from U-HaulDewey B.
Very friendly and clear. Kudos.Kevin C.
Customer did not leave a comment.Thomas R.
Excellent customer service and perfect transactionstephen B.
The best Uhaul experience I have had! Great customer service.. thank you!!Alex B.
Customer did not leave a comment.Sabita S.
The guy that I spoke to and got my truck in Charleston has the be the best customer service I've ever had. This guy was there from early morning until late in the evening until Incould get there from work. He has the best personality and wanted to make sure I had the best of everything!! He was so good I told him if he ever wanted a second job to come see me. You do not find good employees that care about their customer in this day and time much anymore but this young man was execellent. He is a keeper!!!Teresa D.
He was very nice and helpfulseventria B.