Customer Reviews for Polar Bear Gas & Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Polar Bear Gas & Wash

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

KAREN S. on

Rating:

I have always rented at this location and they have told me as long as I get the rental back the following day, they wouldn't be strict about the exactly 24 hours. I picked up the truck Friday afternoon and returned it Saturday at 4 p.m. They charged me for 2 full days, listing g the return as 8:30 a.m. Sunday which is false, but customer service was completely unhelpful. What a shamefully terrible thing to do to a single mom trying to move. As I said, the management at Polar Bear had, several times in the past when I've rented with them, made it clear they were flexible with return times as long as I got it back the same day. The return time and date stated are a blatant falsehood. The man who rented the truck to me saw me bring it back, park it and put the key in the box. Shame on you.

Gary P. on

Rating:

Very accessible and great attendant.

Marvin J. on

Rating:

Customer did not leave a comment.

Donald P. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Customer did not leave a comment.

Renee B. on

Rating:

Quick and professional service.

SHAUNA L. on

Rating:

Customer did not leave a comment.

Tyler S. on

Rating:

Customer did not leave a comment.

Rodney Q. on

Rating:

Customer did not leave a comment.

Andrew H. on

Rating:

The truck smelled like hemp when we got it to our house. All of our furniture smells like hemp now.

Jasmyn R. on

Rating:

N/A

Sheila B. on

Rating:

Always Great!

Matthew S. on

Rating:

Best ever!

Mel S. on

Rating:

Customer did not leave a comment.

Patrick K. on

Rating:

Great service. A+

Mark M. on

Rating:

Make sure the inside of the cargo area is acceptably clean to haul furniture.

Emily M. on

Rating:

Customer did not leave a comment.

Cecil W. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

john R. on

Rating:

Customer did not leave a comment.

Ross H. on

Rating:

Great location and very helpful staff. Doing business as should.

Alexander R. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

Customer did not leave a comment.

Jamie H. on

Rating:

Customer did not leave a comment.

Patrick K. on

Rating:

Made me feel like the number one customer. Great crew.

Jeffry J. on

Rating:

Customer did not leave a comment.

Claire B. on

Rating:

This is the last time I will be using U-Haul. You guys used to be awesome, but the last three times I’ve used your company there have been issues. Yesterday was no exception. I arrived at my pickup location and no one was there. After waiting for about 15 minutes, the manager showed up and informed me that there were no U-Haul rentals in her system that day. I gave her my name and confirmation number and she was able to see that U-Haul had changed my pickup location. While I can understand that you may need to make changes, I think it is completely ridiculous that you didn’t bother to email me with the new location. Do you think I am psychic? Did you want me to drive around town searching for my truck? With the help of the manager I was able to find my truck, but the experience set me back about half an hour. Moving is stressful enough as is, and your company only makes it even more stressful. From now on I will be using a different company for my moving needs.

Peter G. on

Rating:

A two-minute visual inspection of this equipment would have revealed that it was not fit to be rented out. One wiper blade was falling off so the metal wiper arm was scraping the windshield. There was obvious abnormal tire wear and the steering wheel was not centered, pointing to an alignment issue. There were problems with the U-Haul app that would not let me use the app to complete my pickup. When I came in person, there were a few hiccups and the attendant had to call dispatch. It took far longer than it should have.

Melanie L. on

Rating:

Customer did not leave a comment.

Daniel R. on

Rating:

Customer did not leave a comment.

Brett A. on

Rating:

The person that called me after I picked up the uhaul to help organize the drop off was very rude and not helpful. She wanted me to take the vehicle to Hubbard quiet a bit further away when we have one 4 miles down the road. When I called back to let her know I coordinated it all myself after talking to her since she would not. She again was very rude. I have used u haul many times recently and I have never had to deal with someone so unprofessional, rude, and unhelpful.

Wally S. on

Rating:

Not a lot of parking for a 26’ truck.

William C. on

Rating:

Personnel was upbeat and helpful

Ryun V. on

Rating:

Customer did not leave a comment.

Tina J. on

Rating:

The gentlemen here are fantastic and great to work with.

LETA B. on

Rating:

Great customer service, very friendly staff

Jonathan D. on

Rating:

Great service. Will be using again real soon.

Jolene J. on

Rating:

Customer did not leave a comment.

Gary S. on

Rating:

Very friendly and professional site operator. We reviewed the contract options, checked out the truck, and got on the road in just a few minutes. They seemed to appreciate their U-Haul side business.

ROSEMARY G. on

Rating:

Customer did not leave a comment.

Taylor B. on

Rating:

I can’t say enough about how good we were treated in Redmond - they really worked with us when our apartment move-in date was pushed back. I will definitely recommend this location.

JULIAN R B. on

Rating:

Be sure there is adequate space for equipment drop off parking.

BRIAN C. on

Rating:

Customer did not leave a comment.

Kerrie M. on

Rating:

Great customer service. Rep explained everything clearly and concisely. It was an awesome experience. Thank you!

Susan S. on

Rating:

Customer did not leave a comment.

Wendy O. on

Rating:

Truck was clean but had problem with engine check light coming on soon after leaving pickup location. Had to place call for service. Mechanic was sent and temporary repair made. Drove to Utah without any further problem.

Michael M. on

Rating:

Customer did not leave a comment.

paul S. on

Rating:

Customer did not leave a comment.

steven D. on

Rating:

Service & people were excellent!! Truck was clean & well maintained. It made my trip a success & there were absolutely no problems during the entire move.

Joseph C. on

Rating:

After having a terrible time trying to use the on-line reservation system at U-haul, I went to the Polar Bear Gas location and was treated with respect and great service, where all my U-haul needs were met.

Vincent V. on

Rating:

Customer did not leave a comment.

jerry D. on

Rating:

Excellent renting experience.

danny K. on

Rating:

Customer did not leave a comment.

Danese S. on

Rating:

Customer did not leave a comment.

Ralph G. on

Rating:

Customer did not leave a comment.

James F. on

Rating:

i had reserved a unit in Madras for Sunday, and drove 30'ish miles to find the store not open on Sunday. Their hours showed as open on Sunday, so I was very upset to realize I'd driven 30 miles out of my way to find a closed store. I drove 30 miles back and rented from Polar Bear around the corner from my starting location. Please make sure the hours on your website are current!

jerry D. on

Rating:

Great people to work with.

Karen W. on

Rating:

It's a small office with no line, so it was easy to check in and get the items I needed to move. The staff was friendly and helpful. The truck was sufficient and clean, although the transmission probably needs to be checked as it struggled a bit to change gears. Seat adjuster also did not seem to work. Otherwise, it was just right for what I needed. Easy out, easy in. An added bonus if one is pressed for time, there is a gas station on the premises so you can refuel right there before turning the vehicle in.

Marcia L. on

Rating:

Customer did not leave a comment.

Dan W. on

Rating:

Customer did not leave a comment.

Earl F. on

Rating:

Glad to have the service in our town

Jamie J. on

Rating:

I rented a truck and tow dollie just recently and the tow dollie had a faulty strap I was towing my Ford explorer and took the drive line off like I was told to well was driving from John day not knowing The strap was bad it gave way and my car went back so I braked it and and the right front tire went over the front of dollie I was stuck for 13 hours trying to get it off finally had to pull it off with chain did good damage to my Ford

Ben P. on

Rating:

Customer did not leave a comment.

Sean E. on

Rating:

I was unable to rent the original truck I reserved....they were unable to locate the keys....they did offer the truck I wound up renting at no additional cost which was nice. When I returned the rental the system registered that I had driven over 400 miles when the actual mileage was only 24 miles. They did wind up holding my rental to investigate the mileage discrepancy and then wound up charging me for miles I didn’t use but then refunded me. All in all it was a confusing rental but the owner made good on both issues that made this a less than wonderful rental experience.

Randy H. on

Rating:

Got screwed on my auto transfer trailer quoted one price, on the DAY I had to pick up equipment the price changed, no choice then

Curt K. on

Rating:

Customer did not leave a comment.

april C. on

Rating:

Did a great job checking us in and taking care of a complicated rental return.

Jeff W. on

Rating:

convenient and friendly, helpful staff

David S. on

Rating:

Excellent customer service!

Charles Thomas G. on

Rating:

Customer did not leave a comment.

ED S. on

Rating:

Customer did not leave a comment.

clark M. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Customer did not leave a comment.

Carlos R. on

Rating:

Customer did not leave a comment.

Keith B. on

Rating:

There were fees included that were not in the original quote (environmental fee+ another fee) for an additional $10+ dollars.

clark M. on

Rating:

Customer did not leave a comment.

Celeste B. on

Rating:

Customer did not leave a comment.

Sabrina T. on

Rating:

Customer did not leave a comment.

Norbert H. on

Rating:

Great job doing pick up and drop off. Everything went smoothly and I will come here again.

Levi C. on

Rating:

Customer did not leave a comment.

blake D. on

Rating:

just keep it up the good work

Becky L H. on

Rating:

Customer did not leave a comment.

kevin L. on

Rating:

Customer did not leave a comment.

Amy N. on

Rating:

Employee was 30 minutes late from opening time

Mark M. on

Rating:

Also a fuel station so it worked out well to get the level back to where it needed to be.

Jonathion B. on

Rating:

Give me back my money.

Tom B. on

Rating:

Customer did not leave a comment.

Cindy C. on

Rating:

Customer did not leave a comment.

vickie B. on

Rating:

Rude people truck leaked oil like sive oil slick all over in frount of the house.

Carmela W. on

Rating:

Customer did not leave a comment.

jason S. on

Rating:

Customer did not leave a comment.

Rodney N. on

Rating:

Customer did not leave a comment.

janet M. on

Rating:

Customer did not leave a comment.

Wendy T. on

Rating:

Done business with this location many times and have had a great experience every time.

JOHN N. on

Rating:

Bed had not been swept.

Jim S. on

Rating:

Excellent service, great equipment.

Raelyn C. on

Rating:

Customer did not leave a comment.

Garth S. on

Rating:

Easy rental and return. Great customer service on pickup and return!!

Kimberly O. on

Rating:

Customer did not leave a comment.