Customer Reviews for Polar Bear Gas & Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Polar Bear Gas & Wash

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Donald P. on

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Thomas L. on

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Renee B. on

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Quick and professional service.

SHAUNA L. on

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Tyler S. on

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Rodney Q. on

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Andrew H. on

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The truck smelled like hemp when we got it to our house. All of our furniture smells like hemp now.

Jasmyn R. on

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Sheila B. on

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Always Great!

Matthew S. on

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Best ever!

Mel S. on

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Patrick K. on

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Great service. A+

Mark M. on

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Make sure the inside of the cargo area is acceptably clean to haul furniture.

Emily M. on

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Cecil W. on

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John H. on

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john R. on

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Ross H. on

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Great location and very helpful staff. Doing business as should.

Alexander R. on

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Michael M. on

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Mark M. on

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Jamie H. on

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Patrick K. on

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Made me feel like the number one customer. Great crew.

Jeffry J. on

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Claire B. on

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This is the last time I will be using U-Haul. You guys used to be awesome, but the last three times I’ve used your company there have been issues. Yesterday was no exception. I arrived at my pickup location and no one was there. After waiting for about 15 minutes, the manager showed up and informed me that there were no U-Haul rentals in her system that day. I gave her my name and confirmation number and she was able to see that U-Haul had changed my pickup location. While I can understand that you may need to make changes, I think it is completely ridiculous that you didn’t bother to email me with the new location. Do you think I am psychic? Did you want me to drive around town searching for my truck? With the help of the manager I was able to find my truck, but the experience set me back about half an hour. Moving is stressful enough as is, and your company only makes it even more stressful. From now on I will be using a different company for my moving needs.

Peter G. on

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A two-minute visual inspection of this equipment would have revealed that it was not fit to be rented out. One wiper blade was falling off so the metal wiper arm was scraping the windshield. There was obvious abnormal tire wear and the steering wheel was not centered, pointing to an alignment issue. There were problems with the U-Haul app that would not let me use the app to complete my pickup. When I came in person, there were a few hiccups and the attendant had to call dispatch. It took far longer than it should have.

Melanie L. on

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Daniel R. on

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Brett A. on

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The person that called me after I picked up the uhaul to help organize the drop off was very rude and not helpful. She wanted me to take the vehicle to Hubbard quiet a bit further away when we have one 4 miles down the road. When I called back to let her know I coordinated it all myself after talking to her since she would not. She again was very rude. I have used u haul many times recently and I have never had to deal with someone so unprofessional, rude, and unhelpful.

Wally S. on

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Not a lot of parking for a 26’ truck.

William C. on

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Personnel was upbeat and helpful

Ryun V. on

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Tina J. on

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