The location does not seem safe for person or vehicle. No one was there as scheduled to help with hooking up the rental trailer. No indication of who to even call or ask for help. Just a trailer in the middle of an empty hay field.
Richard H
Customer Reviews for Port Kells Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was like a junk yard, the truck was clean, but very hard to get out of the spot that it was parked, the truck has a bad exhaust leak
Sherman TDo the refund! Why do you charge me when I clearly stated in your app that I won't pay for this terrible service!?
Ravil GNever physically met anyone during pick up or drop off. I called letting you know I was dropping the trailer off a day earlier. Was told I would only be charged for two days not the three. I then get a call after three days asking when will I be returning the trailer. I called u haul and sent pictures with time stamp when I dropped it off. Now being charged for three days, Really disappointed with this kind off service. Will be calling you direct today to get this matter sorted, Thanks David Blake
David B