Customer Reviews for Pottstown Roller Mills
(U-Haul Neighborhood Dealer)

845 reviews

625 Industrial Hwy   Pottstown, PA 19464

(610) 970-1625

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/17/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(610) 970-1625

625 Industrial Hwy
Pottstown, PA 19464

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/17/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This location was easy to work with. However it was not what I selected and required me to drive an extra 30 miles out of my way throughout the day, resulting in a much higher rate than anticipated

Amanda Z. 
Rating:
3.0

The vehicle was ready to go. It was an easy check in and check out with the mobile app.

LAURIE B. 
Rating:
5.0

I requested a appliance dolly with my truck rental and it did not come with the truck total waste of time renting the truck since I needed the dolly to move large appliances

Joanne G. 
Rating:
1.0

Location was fine. I rented a 10' truck and got stuck with a 15' in a different location from my reservation. I tried to talk to a human and gave up.

Earl T. 
Rating:
1.0

First, I was sent to an alternative location fairly far from where I originally booked. Upon arrival, they told me they didn't have a truck for me and sent me to another location. Considering you pay by the mile, it's unfortunate that I had to pick up further from my destination. Additionally, the truck I was given had the check oil light on the entire time and sounded like it was having engine/transmission issues.

PHILIP Z. 
Rating:
5.0

Customer did not leave a comment.

GAYLE A. 
Rating:
4.0

I had a problem adding the mileage on the website, and no one was able to help me I spend 45 min on the phone waiting for costumer service and the phone call was never answered after a hour I was finally able to the a hold of someone by msg on your website that made my experience to good.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

Jenifer D. 
Rating:
3.0

Despite my checking in from home, the actual pickup of the truck was painful. It took us 30 minutes to get the truck and the other person picking his truck up was still sitting there when we left since he couldn't get your system to work properly either. It would also be super helpful to have a means to adjust the mirrors. We tried to adjust them manually and they wouldn't budge.

Lea P. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Truck was a POS Wasn't my location of choice Was sent to location because other desired location had no equipment

Thomas H. 
Rating:
2.0

The parking lot had a lot of debris, not paved. The inside of the truck was not clean, but the truck operated with no issues.

Ronald R. 
Rating:
3.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The whole online check in was a nightmare.. it took a half hour . It was ridiculous. So awful., then I get in truck and the visor is broken and hanging and the online process said error and to go into place of business.. when I went in the lady said it's done I'm good and just bring it back with same amount of gas..

Jessica L. 
Rating:
1.0

Girl at the counter was very rude and refused to help , then had to give me the key anyway

Kyle W. 
Rating:
1.0

Had “guaranteed” email confirmation for specific time and pick up location to coincide with hired movers. This confirmation meant nothing as our time was changed as was our pick up location thus adding miles to our trip which resulted in us paying more for the truck. Ordered 12 moving blankets also included in the “guarantee” as well as the moving dolly. None were in the truck. No remedy offered by Uhaul for the change in time or location. The moving blankets were available to us if WE went to pick them up in Malvern. A considerable distance for our location which made it physically impossible to get in the allotted time. The self check-in with the truck is overly time consuming but it is convenient for Uhaul as the paying customer does all the work. This experience was beyond pathetic and I will NEVER use them again as well as do all in my power to prevent anyone else from making this mistake.

Joseph B. 
Rating:
5.0

Curb side return was fast but I would have liked to see a final bill at the time

Tyler P. 
Rating:
4.0

Get better rates and better check in and rental plan not online

tom W. 
Rating:
1.0

There was nothing about this location that I would recommend. I ordered blankets online, and there were no blankets in the truck. When I asked the counter person they were rude and said "talk to UHaul about it" then turned her back on me. The truck cab was grimy, cigarette buts in the cup holder, the truck had only a ¼ tank of gas in it, the harness for the hand truck was broken, there was no key on the keyring for the lock that comes with the truck. I have rented many trucks, and this was by far the worst experience I have had. At least the truck did not break down....

Jeremy W. 
Rating:
3.0

Customer did not leave a comment.

Tyler C. 
Rating:
1.0

I do not recommend this location, or any location that only has online check out. This process was ridiculous and it took an hour to pick up my vehicle. The chat agent had me taking photos, resubmitting photos, providing different phone numbers for reference that were immediately spam called, none of this is acceptable. The interior measurements of the truck do not match the specifications posted on the U-Haul website as well. Overall this was a terrible experience and I will not be using your services again.

Michael W. 
Rating:
3.0

I did contactless pickup and drop off... that process was VERY easy. Truck that I ordered was there and the size I requested. The cab had sticky (probably coffee) mess on the passenger seat and dash/cup holders but everything else was clean.

Megan C. 
Rating:
5.0

My recent experience was great. I like the feature when you pick up and drop off through the cell phone, well done !!!

Ibrahim I. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

This was the first time I ever had a problem with renting a U-Haul. I have never rented one on a Sunday. And I'm not sure while sitting in the parking lot of where I was picking up the car it was telling me I was not at the location. It was very frustrating as it took me almost 40 minutes from start to finish to rent. I rented from the Amity storage location when I got there he told me I had to go to a location in Pottstown which I did once getting there he told me I still wasn't at my location it would not let me check in. I had to make a phone call and was on hold for almost 15 minutes before somebody could help me. And upon returning had the same issue. Another customer was returning and had no problem I was not getting the right links to take pics Of gas and mileage. Overall was very disappointed in both picking up and returning. I feel location should be open for a couple hours on a Sunday

Sally H. 
Rating:
3.0

In the era of COVID-19 it would be good practice to ensure that the vehicle is wiped down. There was coffee spills on the dashboard and plenty of dusk.

MARIA F. 
Rating:
1.0

With the exception of the truck itself the entire experience was among the worst I've experienced. The servers kept crashing, it took 39 minutes to reach a human, and after all that I was directed to go into the store to get the keys, one employee was so-so, the other downright nasty. I like the idea of online pickup and drop off, but really, U-Haul needs to join the 21st century. It will be a long time before I use, or recommend, U-Haul.

Bill T. 
Rating:
1.0

I had secured this reservation weeks in advance of my move and discussed this with the rep at the location. When picking up my truck, here is what I found: - It took me almost three hours to go through your no-touch app process to rent the truck. The rep at the facility was of no help whatsoever. I have rented many trucks from you in the past and the process was easy and quick. The use of this app was ridiculous! With all of the checking, photos, location finding, approvals, and inability to share comments, I was astounded at the length of time it took to finally drive away. My wait time just to speaks with someone was inexcusable and I finally gave up on my second call after 30 minutes - time I was being charged!! Also, your app kicked me out before I was able to finish the check-in and wouldn't let me go back to enter information. - When placing my order, I secured a dozen moving blankets. When I picked up the truck, there were no blankets anywhere. When I asked the rep at the facility, I was told they don't have blankets! I explained the issue to her, showed my original reservation, and pleaded for assistance, but was told I had to call the 1-800 number and they may send me to another facility to get blankets. I finally got ahold of someone at your toll-free number - second call that morning, fifth attempt - and was told the facility should have had the blankets. I was told the issue would be noted in my file! - That whole process, which happened before I even left the lot, took almost three hours!! Time I was paying for! - At the return, I answered the questions asked - one of which was if the truck was clean. During the check-in process, I had indicated it was dirty (coffee spills on the dash, flies covering the van, mirrors, and window, etc.), but was then charged $25 for cleaning!!!! When I clicked the button for disputing the charge, I was kicked out of the process and told the rental was terminated. No response back whatsoever regarding my issues. I tried to call the 1-800 immediately, but after 45 minutes of waiting, I gave up. If you require individuals to use the app for touchless renting, why not allow them to pre-enter some information - driver's license, personal information, etc. - ahead of time, making the rental process quicker. This "simple" process took exponentially longer than I have ever experienced over renting in person! For my next need, I will most definitely seek out another resource. I would like to have the extra three hours I was charged for a second day removed as I spent those hours just trying to get the truck initially! Thank you!

John M. 
Rating:
3.0

The cell reception is very poor and your cell phone app does not work or works infrequently at this location . This location will not pop up on your location lists when prompted by the app (Nearest one was over 20 miles away!). The app is in small print and is difficult to read. Even the lock box doesn't have proper instruction as the knob needs to be turned (not 2 marks aligned) while pushing the latch button. I had to revert to Roadside Assistance to get some form of customer support to sort out a multitude of problems.

Carmen S. 
Rating:
3.0

I should not have been billed for cleaning, as it was dirty when I picked it up.

William D. 
Rating:
5.0

Whoever used the vehicle before me smoked in the cab and the cab smelled like cigarettes. Also there was dirt in the cab of the truck and in the bed.

Emily F. 
Rating:
2.0

I did not have a dolly as requested

KORA G. 
Rating:
4.0

Customer did not leave a comment.

Gerard D. 
Rating:
1.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

I found your on line rental app a liitle difficult and lengthly. That program should be shorter and made easier to complete.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Belinda C. 
Rating:
5.0

Thé expérience was excellent and thé véhicule drive great thank u U-Haul

Errol W. N. 
Rating:
5.0

Customer did not leave a comment.

Kristin T. 
Rating:
3.0

Make sure their reservation is maintained in your system and ensure that it doesn't take 3 hours for a simple truck pick up.

brenda H. 
Rating:
3.0

Let people know that they MUST use app to pick up. Clean out the truck, the bed had debris. Actually supply pads when requested.

Kay D. 
Rating:
1.0

Customer service at this site was horrendous

Rick M. 
Rating:
3.0

Have more lights in parking lot very dark when dropping truck off at night

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth F. 
Rating:
2.0

Humans. There need to a qualified person or persons to talk to .

william M. 
Rating:
5.0

I was nervous about this experience having seen band reviews. There is a process to go through online to obtain your rental and return it, however it was no problem. I felt it was much more efficient then going in, waiting in line and dealing with someone at the desk.

Patricia M. 
Rating:
1.0

Took way to long to gain access to the vehicle

Denise A. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

It would have been nice to have had a clean truck. There were drink spills on the dash, the windshield was filthy inside and outside including a ring of something on the glass. Seems like no one takes care of the van except for the user. Would not use this location again due to the dirty state of the vehicle I got. There were no other vehicles to choose from so I was stuck with this one behicle.

Tamarah Y. 
Rating:
4.0

The online check-in experience is poor and takes a LONG time. Your "review" should be expedited and take less than 5 minutes; not 15 minutes. Your CSR should also respond to my questions.

Tim H. 
Rating:
5.0

The location is completely irrelevant, but they are great people. When we reserved the truck online, there was an option to check-in at the counter. Upon arrival at the site location, I was told I had to check-in online. The online check-in process was absolutely terrible! Between figuring out what to do and calling in to customer service, 1.5 hours had elapsed. I will never rent from Uhaul again.

Tim B H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
3.0

I booked on line that morning was told after driving from one spot to another there was no truck even though I made reservation??????? I finally was given a ten foot truck but was charged for 15 ft truck. Very dissatisfied but because it was done online nothing I could do about it???? When I called no one answered my questions??? Years ago such a good service problem free not now. How your service has changed.

Dawn B. 
Rating:
5.0

REALLY smooth experience with doing everything online. I am a HUGE fan of this new process!!

Joseph G. 
Rating:
5.0

Roller Mills was great. Excellent communication and customer service. I needed to call because I had a few questions and they were answered perfectly. Thank you!

John B. 
Rating:
1.0

I would not ever use uhaul again or recommend to anyone . CSR are rude and do not care whether u have a truck to move or not . I reserved a truck for a one way move and was never told there was a chance I would t get one . A few days I called to verify since I had not heard from anyone and it was then u was informed I would have to drive 30 mins away to pick up one and that it was not a 26ft but a 15 ft . Lady was rude and laughed when I cried saying I needed the 26 ft

Bradley B. 
Rating:
1.0

Never change customers reservations without asking them. Improve your customer service.

roman P. 
Rating:
5.0

The woman at Pottstown Roller Mills deserve high praise, for going beyond normal service. Trying to procure the van from your website is a complicated confusing mess and was taking way to long. I ended up being late for my pick up appointment. This is the only thing that would keep me from using your service again. I'm so grateful she stepped in and got us on our way in no time!

Edmund R. 
Rating:
3.0

Make the online process simpler

Tammy F. 
Rating:
4.0

The online pickup approval took over 15mins for approval to be reviewed. If would be great if this took less time.

Bryan E. 
Rating:
1.0

Have a person available for check in. The person at the store was not helpful. Didn't know you had to check in using my phone. I had a problem and waited for a service rep for a half hour or more. Couldn't find the x sticker or whatever it was to see if the dings and paint damage was already listed or not .... I won't use uhaul again.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Checking in through the phone is horrible and time consuming. Why can't I just go into the store and register?

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Joseph D. 
Rating:
1.0

One of the rudest most unprofessional employees I've encountered. Ways to improve...maybe just some basic customer service training or proper manners would be a good start. Will never go back to this place of business for any reason. No issues at all with uhaul itself I'm speaking in terms of Pottstown Roller Mills.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Barbie B. 
Rating:
4.0

Usually the self check-out system with my cell phone was a bit scary as no human being was there in case of a problem. It will be easier next time.

Malcolm B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES T. 
Rating:
3.0

the shop attendant was not one bit friendly and a bit rude. I managed people in my 43 years of customer service: her review would look really bad.

STEVEN Y. 
Rating:
3.0

Customer did not leave a comment.

Diane M. 
Rating:
2.0

Your on line pick up platform is not user friendly at all. The woman at Pottstown Roller Mills location was nice enough to assist me so I could get my truck after 20 minutes of frustration on your website. This was just a precursor to my drop off experience later in the day. Not a fun day. Having spoken to numerous others, I am confident in believing it is common that your system needs tweaking.

Wayne C. 
Rating:
2.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
1.0

This was the worst experience I could imagine. The people were incredibly rude. I wish I could have taped the interaction. The mobile checkin did not work. I was handed keys. Never given paperwork. The clerk never told me anything. I told her the checkin check out experience was awful. She told me tough. She said that I should of done the other checkin. Which I did. She told me I did it “half-assed”. I ordered 15ft. They gave me 17ft. They switched the pickup point and told me I had to returned 2 hrs before the time I booked it for. I will NEVER use a U-Haul ever again. Plenty of other companies that are respectful. I do not not want to hear that it is independently owned, etc. Your logo is on the building. I know I will never get a response but it is therapeutic to put pen to paper. Everyone in that store should be fired. It's an embarrassment to U-Haul. Never again. Enjoy my money.

Gregory M. 
Rating:
1.0

Contactless check in was flawed, when I asked for help on the phone the two ladies were so rude and I had to plead for help after they told me the only person who could wasn't there. They treated me as if I was a burden to them. Very unprofessional and will never go back again for my company needs as we normally do. I'd rather drive further for same products.

David K. 
Rating:
5.0

Everything was great from pick up to drop off

Cecilia C. 
Rating:
4.0

make the app work properly. adding/removing the app on 3 phones and 2 operating platforms and it still didn't work. had to call customer service and they told me to use the website, then everything worked fine.

michael P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
2.0

Little direction from the facility on how to log in online. Furniture pads that I rented were not in the truck.

Deborah H. 
Rating:
4.0

The uhaul pick up truck was dirty in cab and back. Mirror was kinda tilted and not right on drivers side and a black mark was on side near gas thing.

Christine C. 
Rating:
4.0

Customer did not leave a comment.

Christine C. 
Rating:
4.0

The place is always good service. The online uhaul experience was a lil stressful

Tanya J. 
Rating:
1.0

Mobile app to terrible and didn't work Interior of truck was not disinfected before our use Wrong vehicle prepared for pickup Billed for gas? Why, truck was returned with exact amount of gas Requested counter pickup and no one knew how to do it

Gerald W D. 
Rating:
3.0

The location was fine it was the mobile app that was the problem.That is way I will not return to U haul

chris F. 
Rating:
5.0

Very friendly

Greg R. 
Rating:
1.0

The employees inside were very rude. I did my order online and when I went there to get the truck I was told that they have nothing to do with Uhaul and they don't have the keys for the trucks. They told me that U-Haul was supposed to send me a code to get into the lock box to get the key to the truck. I never got a code I had to call U-Haul back sat on hold for 12 minutes got transferred three times and then they had to call the store I was picking the truck up at and lo and behold the keys were inside the building. I WILL NEVER GO THERE AGAIN.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

My Uhaul experience was terrible. It had nothing to do with the Pottstown Roller Mills. I reserved a uHaul much closer to my house. When I arrived to pick it up it said my reservation expired which it should not have. Luckily I was able to find the truck at another location but it resulted in adding 10+ miles to my rental which costed more.

Randall M. 
Rating:
5.0

I've rented trucks at this location several times and have always been pleased. Trucks are clean and no issues with them. The people who work at this store are always friendly and helpful when i have questions!

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Skyler M. 
Rating:
3.0

Customer did not leave a comment.

Greg Y. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
1.0

They did not have my truck that I ordered and the woman was nasty and rude.

Jon-erik C. 
Rating:
5.0

Customer did not leave a comment.

Karan H. 
Rating:
3.0

Not very friendly

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Jose Y. 
No reviews have been submitted for this location.

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