Customer Reviews for Pottstown Roller Mills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pottstown Roller Mills

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Deborah M. on

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Customer service was lacking to say the least

Dorothy P. on

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Customer did not leave a comment.

Michelle T. on

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Jason D. on

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Process was smooth and seamless. Using the mobile function was very convenient and allowed me to get a truck, even when the location was technically closed. Would highly recommend.

Danielle W. on

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Fantastic!

Bill B. on

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Customer did not leave a comment.

Rachel B. on

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Nothing. Pick up and drop off took no time. Everything was clearly explained and staff was friendly. I frequently need to rent trucks for work and this will be my preferred location.

DAVID E. on

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michael W. on

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Hayle B. on

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No one was there. I would like to comment on the awful customer svc experience.

james W. on

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Heather K. on

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Scott W. on

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The truck was the perfect size for our move over the weekend and being able to return the truck after hours the online option was great. I hope I don’t have to move again, but if I do I would use this location.

Rodney R. on

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I was very pleased with the service provided at this location.

Jeff E. on

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Very quick in and out- GREAT!

ANDREW Z. on

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TORY A. on

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shaun S. on

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The manager on duty when we picked up the trailer was extremely unhelpful and rude, I would not recommend anything work with her!

Kevin B. on

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The lady was rude for the 2 or 3rd time you sent me their! After asking for Kelly Automotive who are very nice! She didn’t enter the return place like I told her 3 times! Then you text me the same place.

richard W. on

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Customer did not leave a comment.

Tamara B. on

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The woman who assisted us was very standoffish and not welcoming. But the van we rented was well maintained and in good condition

Wayne M. on

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The blankets were not folded when I picked up the trailer....and I didn't fold them due to my handicap when I dropped off the trailer and they weren't happy......

sharina U. on

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I told the guy in the store that I was going to be late because of bad storm weather and he assured me that he sould handle it and not charge me late fees. I put $100 deposit down and I was told I would get it right back and I got nothing back. I want a refund. I contact HR and someone was suppose to give me a call back and never did

Malika C. on

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Customer did not leave a comment.

Noel H. on

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To whom it may concern: I called on Wednesday to say that the pads were never put in the trailer. The women who answered said that it would be removed from the bill when I returned the trailer. I had to drop the trailer off & go to work prior to your office opening. Please remove the charge along with the penalty for not returning them. If you are not going to remove it from the bill and/or have further questions or concerns, contact me ASAP!! I have rented from Pottstown Roller Mills without any issues before.

Kellie D. on

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It was very nice to have a backup camera and 10ft truck option at Pottstown Roller Mills u-haul location.

TORY A. on

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Lewis S. on

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Told one price on the phone thru customer service and when we got to the pickup location it was $500 more very upset but you had us by the balls because we had to load and go that day.Will never recomend Uhaul to anyone,such a RIP off.

Gemma B. on

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The older woman at the counter was extremely rude to me, my friend, and her parents from the moment we walked in. We had been very friendly and there was no reason for her to treat us this way. She wasn't interested in helping at all and didn't bother to walk out with us to show us where the truck was, which has always been my experience in the past at other U-Haul locations. When I had to go back in to explain that there were scratches on the outside of the truck that had not been marked, she ignored me and a younger girl there was kind enough to help. I will never recommend this location to anyone.

Art C. on

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Perfect transaction on short notice.

everett B. on

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There was no AC in the truck, super hot but got the job done.