Customer Reviews for PRS Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of PRS Enterprises

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raul c. on

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Regina N. on

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Shauntel C. on

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mike t. on

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People were very nice.

Michael Blake M. on

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Louis B. on

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They charged me for a dolly that was never on the truck. I did order the dolly but once I got to the storage unit I realized it wasn’t there. After moving a whole house full of furniture I forgot about the dolly not bowing there until I got a call from the U-Haul provider stating the dolly wasn’t returned. When I called them to talk about it the lady who works at the front desk just told me there was nothing she could do and gave me a number to call. I would stay away from this place unless you want to be accused of stealing and charged for an item that was never furnished.

Brian G. on

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Nothing, works perfectly

Garrett F. on

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Great services and product as usual! Nothing less is ever expected from such a great company! Keep up the great work Uhaul...

JEFFREY O. on

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Kevin B. on

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Great all the way around!!

JAY J. on

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Everything was well maintained and service was excellent.

Clarence B. on

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Keep doing what you are doing. This was a simple, very user friendly process. Thanks so much.

Drusillia F. on

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Rosalinda R. on

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miguel v. on

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Susan P. on

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Ronald L. on

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Debra K. on

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Hunter A. on

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Sandra B. on

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I want to thank the UHaul staff they where awesome, and answered all my questions, I was very nervous since this was my first time using a tow trailer to pull my vehicle with my truck, and they made me feel confident that it could be done! Thanks Ya'll.

Kathy D. on

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Erica was very helpful, very kind. Location was convenient and store very welcoming. Thank you so much. Kathy

Riley R. on

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William J. on

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Friendly, knowledgeable, always someone to help get hooked up, large area to maneuver truck and trailer.

Michael W. on

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Larry W. on

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Joshua W. on

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The guy in Sunnyvale was drunk and forgot to report that the truck was taken in for repairs so my 9AMpick up got delayed to after 12 noon. I had to cancel the movers. I went to The mesquite centerfield hell and they sent me to downtown dallas, 30 miles from house. I left and went back to Forney where I live. I got the truck home and it wouldn’t start on Sunday so I cancelled the movers again. U-Haul will never get my business again and I will let everyone know how crappy they are.

Erwin H. on

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Nicole P. on

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This location in forney is always a great experience.

Anthony D. on

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Alan F. on

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The staff is very friendly and helpful. Made it easy to drop off on Saturday. Whole process was run well.

Denise J. on

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No changes needed. Staff was knowledgeable, professional with fast professional service!!

Janie M. on

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Kevin T. on

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A++++++++++++

javier c. on

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James B. on

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Pamela W. on

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SHADRACH E. on

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MICHEAL C. on

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CHERI M. on

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Alec S. on

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The trailer I rented was not thoroughly gone through before renting back out. I was towing a $30,000 classic car with a tire that had a huge gash in it ( discovered it upon hauling the trailer out to where I was and loading the car) and then was supposed to drop it off at another location that has a gate and was not given a gate code to drop off so i had to leave it in front of the gate in front of a busy frontage road (was quite the joy backing it in so it was out of the road ). They need better communication and inspection. Not pleased at all

Dustin H. on

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The lady was super nice and helpful and we got in there and got right back out with our rental

Jerry E. on

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Add a step to the bigger trucks. I have short legs and I had to get a step stool to get me up in the truck.

Jason C. on

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There is a need to have an alert through the website or a sign at the location directing renters to where the after-hours drop off location is. Also, I was hesitant to leave a trailer that I could not secure at the back of this facility. If there wasn't other U-Haul vehicles and trailers in the back of the facility, I would not have known where to leave the trailer. Thank you.

Tenika W. on

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Everything was great except the truck drove really ruff. Overall good experience

Rikki C. on

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Nothing

Kim C. on

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Joye T. on

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Customer service was wonderful it was fast and easy to get in and get out

Chris G. on

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Shawn B. on

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JOSE O. on

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I have no issues renting a truck from this location. They were helpful and everything was smooth.

Kevin S. on

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The business was closed, gated, and locked. Had to call uhaul and wait 20 mins on the side of the highway on the phone. The drop off ended up being around the back of the property, very sketchy drop off. Will try not to use uhaul again for this reason.

Cesar M. on

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GREAT SERVICE

David M. on

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Wallace Y. on

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Sally M. on

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Jerome L. on

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Chris G. on

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Nothing. Staff was very friendly and helpful. Trailer was clean and had fairly new tires on it

Matthew B. on

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Very clean facility, friendly, product vintage and was out and 15 minutes, great experience. The lady explained to me that if I had it back by 3 I wouldn't be charged another day. I had it back by 3 and had a bad experience after drop off totally unprofessional

Tim G. on

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Donald P. on

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Adam R. on

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Guadalupe Y S. on

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I arrived a bit earlier than expected and was able to pick trailer at that time. Thank you

Frank H. on

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Everyone was very helpful and friendly.

Clifton D. on

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When I arrived on location the facilities was close. If I had not been with someone who used the services before I would not have known where to go to drop off truck. I ended up going down back streets and leaving the truck near some back gate. The keys were placed in a box on the back gate.

Helen R. on

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Jason B. on

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Duncan K. on

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Na

Jerry P. on

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MICHAEL E. on

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Joykutty C. on

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marianne E. on

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We tried the after hours dropoff which turned out to be a nightmare. So my husband took the truck in the next morning, and the rep had an attitude. I would not recommend this dealer to anyone.

Alan F. on

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No improvement needed.

Abner A. on

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James W. on

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Torsha M. on

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None. The Customer Service was excellent!

Matt A. on

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Alexandra M. on

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Stacy P. on

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John W. on

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Lloyd F. on

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Ramon G. on

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sweep out the bed and cab. I did before I returned truck

Glen S. on

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William J. on

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This is my favorite location as it has large area to manuver a trailer or truck and friendly/helpful people running the operation.

Deanna C. on

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I didn't realize the U-Haul associate was supposed to test the turn signals, brake lights, etc., on the trailer before releasing it to the customer. That did not happen upon pick up. Yet, it did happen when my wife picked up a trailer in June at the same location. I don't know if the turn signal and brake lights check is typical or if the associate in June was going above and beyond the typical check out.

Katrina H. on

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Thank you very much for your friendly service!

Marques M. on

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Jan Zozef K. on

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Very helpful staff and polite.Help me in my problems without any signs of inpatients.Thanks so much for them.

Raymond M. on

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Very helpful. Staff was courteous and responsive.

Amanda G. on

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My experiences with uhaul as a whole this past month have been completely stressful.

constance l. on

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William M. on

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Satisfied with the service and personnel. No other comments

Taquanza B. on

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lorenzo s. on

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Jeff T. on

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Nothing. Very prompt service even in inclement weather. Associates were very understanding when I brought the trailer back.

DAVE H. on

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Donna K. on

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Freddie V. on

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MARY C. on

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Jason C. on

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The location was great and so was the truck I rented. The rate is high. I used the truck for 2 hours, 75 miles at $90. Will likely look for a better rate elsewhere next time.

jody P. on

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