Customer Reviews for Q2 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Q2 Self Storage

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James L. on

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The location was closed when I needed my rental, so I used the app, but the app wouldn't let me complete the reservation, so I had to call customer service. After that, the pin number to enter the location was wrong. Luckily, the manager happened to be there and let me in. Otherwise, I wouldn't have been able to get the rental truck.

Nancy P. on

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I downloaded the app but this location was not showing up for availability. The assistant was very helpful in helping me apply for the truck. Thank you.

Jeanine W. on

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Customer did not leave a comment.

Ashley S. on

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Justin. J. on

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Second time renting a uhaul here in three weeks. I will never use this location again. I dont blame uhaul for the shortcomings of an independently owned business that utilizes their trucks to rent out. This poor review falls directly on the business. Yes I understand you have a sign up about changes to your hours... no problem I can work around that. I get being closed on sunday even most businesses are. What I cannot understand is how you can rent a uhaul out to someone on a friday and tell them they can leave their care inside the gate which requires a passcode to enter and exit through, then give them a code that doesnt work. Not only was I late returning my rental due to the fact that i couldn't get in but i had to shift through phone numbers online and on your building (which do nothing by the way) after being on the phone for 2 hours finally someone is kind enough to let me in. I dont know how long i would have been there if that person hadn't shown up. But hey it could just be my experience...

Danon B. on

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Customer did not leave a comment.

Hans M. on

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Several things that took extra time onsite with the mobile check -in could have been done in advance. I rented a Budget truck the day after I returned this one, and in person, with a line of 6 people, the check in took less than half as much time. It also should not take so much documentation of previous damage. I lost track of how many photos I had to take. Why could not the facility staff have done that before I arrived? Your online staff person was very pleasant, but expectations prior to check in were not clear. Also, there were problems with the gate and drop box at the facility.

Scott B. on

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After we got the proverbial run-around from U-Haul Self Storage in Pensacola we found a storage unit at Q2 Self Storage at this location. The manager, Misty, was great and very helpful and was able to provide us with a storage unit and a secure location to drop off our U-Haul truck.

Tony P. on

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The vehicle and grounds were clean and well maintained. They tried to find a smaller truck for me. Everyone was friendly. I would go back.

Timothy G. on

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Nothing service was great ! Don't know the ladies name but she was wonderful! Thanks for all your patience with the situation we had

Thomas S. on

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Great friendly, knowledgeable staff and workers!!!!

Andrew F. on

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tom S. on

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Very friendly, helpful and knowledgeable. Will use this facility again!!!

Darren W. on

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standley C. on

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John S. on

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Terri S. on

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Nothing. Very quick and friendly service at this location.

David B. on

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michael M. on

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maryann P. on

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donald P. on

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STEPHEN W. on

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Just keep being nice and helpful.

Ronald J. on

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Limited trailer availability.

marvin T. on

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Deanna M. on

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Very friendly and efficient

Vincent C. on

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Only improvement is better communication with the customer. I was supposed to be initially contacted by a U-Haul representative after placing my online reservation, but it never happened. I had to call U-Haul Customer Service. If I understand correctly, though, that is not the fault of Q2 Self Storage. Other than that, everything else went smoothly.

Hugh C. on

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As always U-Haul came through for my needs. Thank you

RANDY E. on

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Vernon H. on

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The young man that assisted us went over everything in detail and his customer service skills were top notch. The young lady who took our reservation over the phone was wonderful as well.

Andrew H. on

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Ordered the vehicle online with 4 dozen pads and a utility dolley. The U-haul website indicated that this would be in the vehicle upon pickup. None of the items were in the vehicle upon pickup and the location did not have any pads available.

Mildrey B. on

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Customer did not leave a comment.