Customer Reviews for RA Sampson LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RA Sampson LLC

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David B.
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Customer did not leave a comment.

NANCY D.
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Customer did not leave a comment.

Kristen D.
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The location and owners of this location (I only spoke to a female) were both amazing - so sweet and kind and helpful, even with the virus going on, we all kept a safe distance from one another but she was still kind enough to offer us a seat to beat the hot hot heat in the shade during the extended approval process. If I could suggest only one thing to improve it would be that the photo of the driver and license are taken at the time of reservation Rather than at the moment of mobile check in due to the extended period of time it takes for your agents to verify and approve the information for the rental.

Samantha C.
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The app check in was slower than anticipated when needing to upload a photo of myself, both sides of my license, and verifying everything. I suggest to let customers know to arrive 15 to 30 minutes prior to check in time to ensure they leave at the time they need.

Michael D.
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David M.
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Shane H.
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Leave out the proper key for the trucks. Add code for lock box.

Keelin B.
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The lot was pretty crowded so it was a little hard to find a parking spot for the truck.

Jade T.
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This location was great! They were closed and the woman still came and have us the keys, she was super helpful and friendly. Would definitely come here again.

Daniel C.
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Customer did not leave a comment.

dawn M.
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My first time renting a U-Haul truck to move. It was a one way rental and everything went smooth. From renting it in New Hampshire and returning it in Englewood Florida. Karen in NH and Liz in Englewood were a tremendous help. The truck itself was great. I would highly recommend u-haul.

Robert K.
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No improvements are needed at this location. Very satisfied customer.

Dale S.
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jim L.
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dan C.
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Ross C.
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Melanie B.
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DINICE N.
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Tracey C.
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Very friendly, thorough service. We would rent from here again.

Thomas L.
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Great service I would recommend this location.

Caroline D.
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No obvious place to park. Have some moving supplies available for purchase.

John A.
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Customer did not leave a comment.

kim P.
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Lots of non- uhaul trucks in yard made it hard to find from road

Robert O.
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It was like a trip into " Deliverance " . I even had to take the trailer down a dirt path into an actual junk yard, find a place to park it and drop the trailer myself. This location should not have a license.

steven jones J.
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Friendly and very helpful staff. I would definitely recommend them for a local hire. I have no experience with one-way hires at this location and so cannot rate them on that.

gerry A.
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Just keep doing what your doing, truck was ready to go soon as I got there, people at sampson's were very nice to deal with would definitely recommend, thank you for a great experience...

Daniel C.
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Customer did not leave a comment.

Gary C.
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Very happy with Service and help, great stuff

Calum S.
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Suzanne W.
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Nothing! Fast, friendly service. She made sure I had everything I needed and it was easy to pick up and drop off. Thank you!

walter F.
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tom D.
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Very professional and friendly ... Truck was in perfect shape and owner made sure I was comfortable with its operations before I left ...I had a question while driving about tolls and it was immediately answered ...they confirmed drop off location and went to drop off thanks to all the prework done completed drop off in 10 minutes. Drop off team was great as well.

ROBYN L.
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Robert M.
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ROBERT T.
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NICOLE B.
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Brendan C.
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mark S.
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cheryl B.
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Andrew S.
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MICHELLE P.
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Frederick W.
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RYAN G.
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Susan W.
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tammy S.
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Very nice place to go lot of help

ed W.
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Frederick W.
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Bonnie C.
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The truck had mechanical issues. We weren't sure we were going to make it to our destination.

robin C.
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Customer did not leave a comment.

NANCY C.
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Very convenient and pleasant experience. Made a stressful day easier, was able to quickly rent truck and be on our way! Thank you

Virginia B.
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I only used the truck for a half a day and the invoice me for a day which is fine but then charge my bank acct. For 2 days and now been trying to call and guess what no answer and no machine!! Shady

Catherine Y.
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Kirk E.
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get trucks with cruise control

Angela S.
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Christopher A.
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kristen R.
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Chet L.
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Fast, friendly, helpful service!

David H.
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Pick up was difficult. I set up trailer myself and was never checked at all . I even had to pull trailer out of area to hook up with no help. It was in a real shady back lot gravel pit!

susan C.
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The truck was immaculate, it was brand new, economical, and I'd recommend this uhaul site for rental to anyone. I like easy.

diane W.
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Customer did not leave a comment.

Tammy H.
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Make sure the drop off is what the customer requested i got a text for a drop off in a town that I didn't, request and had to call the U haul to change the drop off to the one I requested. That was the first time I had experienced that .I don't know how this happened because the contract had the correct drop off address.If they didn't change it I probably would have had to pay for additional miles.

Lucy F.
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Better signage out front. Otherwise, great service and really nice people. Very accommodating.

Joshua W.
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Thomas T.
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Harry P.
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mario O.
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Kevin P.
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Brian W.
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Nothing she is very friendly and a pleasure to do business with.

RAYMOND M.
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Very professional!

james B.
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The office manager was lovely, super helpful and friendly.

EDWARD F.
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Customer did not leave a comment.

RICHARD H.
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Very friendly and helpful.

DICK K.
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Customer did not leave a comment.

AMELIA R.
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Although I was impressed with the kind people at the pickup location, I was disheartened I had to pay for a 60 mile round trip as I ordered an "in town vehicle" for only 6 hours. Instead of paying for 10 miles to move across town, I paid for 70 plus the rest of the fees. I was given less than a 24 hour notice. I requested a 15' truck at 10am in my town only to be told they have a cargo van further away. They found a 10' truck (still not what I asked for) at the 30 mile+ location away. This needs to be extremely clear to the customer as I have now paid triple of what I originally was told. After the customer service representative was rude on the phone and seemed annoyed I was asking her to look for a vehicle in the immediate area, I was even more frustrated. I am also in guest relations and thought it extremely unprofessional about this whole dealing. I am happy to pay for necessity, service, etc, but not paying for a mistake of the company or an enormous and unaware inconvenience, especially after catching attitude from someone they pay to help people. Make sure to leave less than 24 hours notice for mistakes!!

JERAMIAH U.
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JOSEPH R.
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VICTOR Z.
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THOMAS R.
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MEGHAN F.
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Russell P.
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anatoli S.
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jeff R.
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edward H.
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DOUGLAS V.
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dennis G.
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Karen was awesome and vey helpful

MATT S.
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ROLAND T.
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Edward S.
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Adam V.
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They are awesome there! Wonderful service and confirmation call was helpful! A++++

JEAN S.
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Excellent customer service. I have rented at other locations, but this location was by far the best.

ROBERT H.
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The owner was very accomodating and even met us after hours since we were running about a half hour later than they closed. Excellent customer service! Would certainly recommend this location to friends. We really appreciated them going the extra mile for us!

Frederick F.
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Dealer actually called me ahead of time to make sure I was still using rental as they were holding truck for me. No other dealer has done that. Highly recommend this location.

Frederick F.
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The dealer was great! U-Haul (at the corporate level, reservations, etc) leaves a LOT to be desired when making a reservation. I've had reservations changed or altered which seems to me to be counter productive to having me make a reservation in the first place! U-Haul dealers, as a whole are great. U-Haul as a corporate entity has a LOT to learn about customer service.

MIKE N.
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Refer to previous rant.

DEBORAH M.
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Customer did not leave a comment.

ERIC N.
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I have a towing package on my truck, but I would have preferred to rent the ball and hitch assembly rather than purchase one excellent experience otherwise

TODD P.
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Very knowledgeable and helpful. Thanks again.

MICHAEL C.
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Excellent towing vehicle assistance with hook-up, thank you. Good selections available, easy rental / return, thanks again!

Horace W.
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Karen Sampson was very professional and offered us quick and excellent service. I would return again in a heartbeat and in plan on telling my friends (who will also be moving soon) to rent from RA Sampson LLC. Thank you!

NANCY A.
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Very friendly and accommodating.

No reviews have been submitted for this location.

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