The person who was there when I brought the truck back, made no effort to do anything they sat on there butt, and me get mileage, fuel, and park the truck for them.
DAVID M
Customer Reviews for Ralphies Minnoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul changed my drop off location from the one that I had reserved originally and then charged me for the extra miles when they sent me to a further drop off location. That was pretty frustrating since the extra mileage was UHaul's fault and not mine.
Kelly JThe staff was friendly and efficient. Truck was dirty. Also, It may need an alignment. Dolly was fine.
ANDREA TI did not care for the app to do the check in and check out. Very cumbersome!
TinaMarie SI love it
SEHRAB ZMake sure the vehicles are clean and the process is timely. Train your employees to consider the customer standing in front of them first and foremost. It was a long frustrating process picking up the vehicle and when I returned it less than 4 hrs later the employee that was there was cold and silent. Good customer service must be a thing of the past!
lara wThe dolly and furniture carts were not in the truck when we got to the location for moving that I had on my reservation. I called and they removed the charges, but it did make things a bit more difficult in regards to moving things that day. Otherwise everything was great.
JESSICA QThe people in the morning were nice and friendly! The one negative was when we dropped off the night people were kind of rude. The morning people said when you return park anywhere. The night people were nasty about where we parked.
ELLEN GTrailer was in bad shape
Andrew KNothing that I can think of
MARK DI drove 67 miles and somehow that took 11 gallons to fill back to full.
JORY SMake sure the Customer reads drop off times in contract.
FREDERIC EFolks were friendly and helpful. Truck ran well and had everything I ordered already loaded up. Would highly recommend!
LORI LDelivery of correct equipment not what you have on hand
NICHOLAS DU-haul needs to start honoring Tax exempt status. when called and asked for assistance on this matter, U-haul refused to honor the Tax exempt status simply because it was not put in when the vehicle was checked out. every other place will help sort it out and assist the customer with this, it is simply unacceptable for them to simply refuse to assist. Makes organizations with tax exemptions want to avoid businesses like this. why would you want to push away customers?!
ZACHARY CVery pleasant experience in both checking out and checking back in. Customer service was exceptional! Trailer served its purpose and was low cost.
Jane DUhaul’s problem is that the website overpromises and underdelivers. Got an email the day before my move that the only available trailer I “reserved” and “ordered” was 50 miles away from the location I specified. Huge wrench in my moving plans the day before. Then I had to drive to two more uhaul locations to find one with a dolly to rent. Really a terrible experience overall.
Stefan SEverything was great
GREGORY PThe staff at Ralphies was excellent and they got us in and out quickly, Great job!!
PATRICIA KHave equipment available at the location you are trying to rent from .
Keith GVery pleasant experience in contrast to pick up
SUSAN JEveryone was pleasant and accommodating. Would use them again.
CHERYL LOne clerk seemed to know what was going on, but another seemed confused. Also, I had questions about what type of gas was needed, the tow/haul caution light and a few other things, which the one clerk had no idea what I was talking about. Truck jerked the entire time I had it, otherwise clean.
CHARLES RI have rented at this location several times and they do a great job. Keep up the good work!
JEFFREY EI always rent from Ralph's. They are always great.
Jayne EGreat customer service by everyone I encountered. I will definitely rent from this location next time, and it is 20 miles away.
Barbara Eeverything was good
JEFF DWell first off, I had all my documents on email and paper. Couldn’t find any of my info in the system? Second, I filled the truck all the way up and still got charged. I have the picture of it a long with the miles. But says I only filled it to 3/4 of a tank? Never specified where I wanted a drop off location, so after I rented, I couldn’t bring it back to where I originally came without any more info from front counter. Was a mess
Kody TTruck was in awful shape and had not been cleaned at all. Brakes shoot violently and tires squeezed when getting up over 30mph. I did not feel safe in the truck
Eugene H$52 for 1 day extension $52 fine for being 70 miles over prediction, didnt ask for an exact number either. I drove 250 miles so at 21 miles per gallon $50 to half tank and the .67 cent per mile $250. This was terrible. $100 fee to drop it off at a closer location to my drop off, which might have broken company policy, who knows, cause they didnt.
Eridania BThey charge me fit 2 days, and I brought the trailer on time. I didn't have time to argue with them do I left. I will not recommend this place
Benjamin MCustomer service was superb
Esther OThe vehicle had 50 miles over what was in the system. I was told it will be corrected before I return vehicle. When I did return the issue was now addressed. I was charged for the 50 miles. Still waiting on refund also the vehicle swerved a lot and windshield wiper stopped working. The door on the passenger side was broken. Just a horrible experience. The lady working there was very nice though
maxwell dQuick and easy rental. Great folks working behind the counter. Love the Uhaul car dolly design. Easy to load and unload. Keeps towed car very secure. Thanks
David NThe team member at Ralphies was very helpful. The equipment worked well. Would use again.
Martin WI was unable to do mobile check in because the location on my phone was “wrong” even though I was in the right location. Also doing mobile drop off wasn’t very thorough so I went to the counter and I’m glad I did she told us we need to take a photo of the gas and miles which we didn’t know.
Abraham RI picked up the U-Haul up with a 1/4 tank of gas. I brought it back with 7/8 full tank and they did not give me my money back for the difference! Bush league
ERIN CNot a thing
Lynn RAlways helpful and friendly
CASSANDRA FWe were quoted 99 cents per mile when we made the reservation on Friday. We were charged 1.29 when we picked the truck up the next day. You should charge the quoted price.
Greg SThe app and online didn’t work as well as it has in the past.
mark kThe agent that rented the truck advised I just needed to return the truck by 8pm before close and there would be no issue. I returned the truck before 7:30 and was charged 30.00 instead of 15.00 for Safe Trip as per my rental contract. Very disappointing.
JACOB VGood rental. Only improvement could be a few more up-front instructions; like which truck more specifically or where the truck numbers are; instructions about the blankets and fueling. Otherwise, really good rental.
Peter HPhillip at the drop off point was friendly and very helpful. He gets an A+.
Anthony BVery helpful. Thank you.
KAREN C