Continue the great service
ELMERGERALD L.
Customer Reviews for Ramada Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young lady that helped me was very friendly and very helpful. Would definitely recommend again. Very pleased with my experience
BRENT ALLEN V.Fix key lockbox
Ryan P.The truck was not at the location sent to us in our confirmation email. We had to drive 45 minutes away to collect it. It was a 26ft truck. We had ordered a 15 ft truck three weeks earlier. There was less than 1/4 of a tank of gas in vehicle when we picked it up from the location. We were charged twice what we had expected to pay (instead of $197 we had to pay over $300).
Dawn H.Staff was so friendly and helpful!
Deidre T.I started the application on my phone in my car waiting for my friend to sign her lease and get her keys. I began the mobile pick up app and texting my granddaughter for the info on the primary driver-her husband. When my friend was done I took her back to the nursing home and went to pick up the truck. I went inside and was told I needed to finish it online. I sat in my car for 45 minutes and ended up canceling the reservation. I started all over doing a pick up at the counter. We completed the move in 4 hours and returned the truck. When the driver took the key inside he was told I needed to complete the check out online which took another 30 minutes. The location was perfect for the move - about 5 miles to the nursing home and about 5 miles to the apartment and back to the rental site. Unfortunately the time consumed getting and returning the truck left a negative impression. I paid at the counter when picking up the truck and I think it was more than the amount listed on the app when I checked out
Kathleen G.While booking if the customer books at a particular location please make sure that the truck is available at that location. Modifying the location 50 miles away and adding extra miles to the truck doesnt help and is very disappointing.
Manas G.More signs in parking lot showing where to park when returning a U-Haul to be inspected. Very sweet personnel.
RUTHFROST Q.Absolutely NO assistance was to hook up the trailer. I was given the trailer number at the desk and told to go find it. If I didn't already know how to connect everything, This could have been dangerous, especially for a trailer with brakes. Also, the tongue was sitting on the pavement. It I hadn't brought a hydraulic jack, I don't know how I would have gotten the trailer onto the hitch.
James H.Offer trailer hook-up support.
Robert W.Had to wait for service even though arrived on time. No one else was even there.
Christopher W.The staff was rude and not helpful at all. I will think twice about using Uhaul in the future. Especially this location. They need people skills which they lacked to no end.
ANNAMARIE G.I am disputing an overcharge to my credit card of $20.00 late fee/after hours service fee. I picked up the trailer at 9:07 am on April 9, 2021 and returned it at 11:49 am. I walked in to the counter/registration at Ramada Inn and the lady told me that it was fine. I had told her where I parked it and after I walked out I accessed the online check in website. I have two pictures as I did this twice, the first one at 11:49 am and second at 11:50 as the screen stated to place your rental contract in the key/documents drop box/slot and "THANK YOU" at the bottom. Everything was done electronically. I can provide both pictures if needed Customer service was the worst I have ever been subjected to
JAN WRAY W.No there to check me back in,
NORMAN D B.I was promised a refund and my time to return changed however didn't get either one of those.
NATASHAMARLANA A.Simple process
JEFFREY B.Strange location drop off. Only drop off location in Wytheville. There is only one person working the desk at the Ramada Inn. This gentleman was friendly and very helpful, however, he was by himself and helping hotel guests check in and check out. We had to wait about 15 to 20 minutes just to drop off the truck. This was no fault of the gentleman, just the way their system is set up. Very odd.
THOMASARTHUR K.They are wonderful. He is extremely helpful and very nice and does everything he can to help his customers... I recommend Ramada for anyone to use this location.. Cause it's a great place to do business
Deborah D.Excellent providing information,checking in and hooking up.
JIMMIE H.Took forever to return! Unhelpful, unfriendly.
JENNIE D.Perhaps clean the inside of the vehicle. I took pictures of the trash and crumbs and sent those in. It would also be nice if you would keep up with the pictures I send in of the dash cluster. The track I had did not have. Full tank of gas, it had under a half. When I brought it back, it had over a half. I only went less than 10 miles total. I don't think this warranted you charging me 206.46 + 64.??. I was suppose to be charged 149?? and that was all. This is a rip off and I am very disappointed. I have used UHaul before as have other family members, kinda looks like I'll be finding someone else now. When I called Monday morning the lady said that someone would call me before the end of 3 days and I have yet to hear anything.
ELIZABETH RENEE S.Fast friendly service and no hassle return. Very satisfied!
ROY DONALD M.The man and woman running the facility was very nice and accommodating when we picked up the equipment. The on line app was rough to get started. It took us an hour to down load and check out with two of the three equipment. I went back later and got the third piece (TD) and the fender had been smushed into the trailer tire and only one side of the lights worked. So we hooked up the other tow dolly. We got on the road and got a call because I had issues with the check out of both trailers. It showed that They had not been checked out. So I called from our next stop and the girl who was also very accommodating and nice in Lynchburg finished the check out. On the road the truck and trailers worked fine and we had no issues. Check in was frustrating as the local dealer had a 24/7 drop box and the app did not list my drop off location. I had to call the Denver U-Haul location 3 times to try to get things dropped off. I called the business 2 times and got no answer in the middle of the day. We finally took pictures and left and on our last call to U-Haul she checked the equipment back in. I did let the girl know I have pictures of everything if needed. The call center people were all very professional. But I felt that I was not supposed to talk to the facility when I picked up the equipment and that I was on my own hooking everything up. Same at drop off. If I had to give an overall score of the whole check in and out process I would give it a 5. The people at U-Haul I would give a 10. They did their best to have everything done by protocol but yet still helped me when that was not possible.
Jennifer S.She made notes about everything I said and told me it would be checked before anyone hooked up again.
Michael A.My reservation was of course NOT available at my original location and I was told I could drive 45 miles away to pick up the Uhaul. I drive 45 miles to this location and they did not have my reservation. I had to call Uhaul and leave messages for “the big boss†for authorization on a Uhaul. The size I reserved was 10 ft and they tried to give me a 36 foot rig!! The transaction took about 1 hour even though everything was reserved for “contactless†pick up and drop off.
KRISTEN ROSE W.The app wasn't working well so I had to use uhaul.com instead. Everything else was great.
Darrin S.Wash the outside of truck. And it needs a tune up very badly it died on me several times .....
CLIFFORD ALLAN C.It makes no sense to do an online pick up and return, and then be forced to go inside and speak to someone to get a key! And then I had to go inside and return it. The person taking my key REQUIRED me to wait while he checked the vehicle, even though I did the online return and took pictures. I won't be renting from haul again as long as the pandemic is happening. It was unsafe and inconvenient.
Robert P.It's at the Ramada — they don't have a person who's dedicated and skilled in handling trailers, if you're a trailer novice.
Andrew H.Clean and convenient location. Clean truck.
ROGER LEE E.When I went to drop off the U-Haul at Ramada in in Wytheville Va .they was very unhelpful like I was lieing. They kept saying the gas was supposed to be almost a full tank and said I disputed the gas but I don't remember disputing any gas, he made me pay half the gas he kept half my deposit wasn't helpful about trying to call someone to get it straightened out. why would somebody dispute the gas it had half a tank ??why would you dispute that when you first pick up the truck, that didn't even make any sense but they just wasn't willing to work with me at all on it and I want the $45 that he kept I want that refunded back to my card. Asap
Deborah D.very good customer service & location is very good.
JERRY LYNN M.Owner couldn't explain procedures well, I was charged extra for dropping it off after hours after he told me it would be ok. Apparently there's an app I could've used to handle everything nobody informed me of until it was all over. Just an aggravating ordeal from start to finish.
RYAN ROBERT P.Every thing very good
NORMAN D B.I returned the rental to this location 1 hour and 45 mins past the due time. I lost track of time while moving and was very appreciative of the call from the drop off location. But looking at my bank account this morning I see a 59 dollar pending charge from the drop off site. When I dropped off the truck she thanked me but she did not inform me that I would be charged this additional fee.
JASONMYRON T.The size truck we requested was not available, the online checking process was very difficult to see, the front desk did not want to help us check in. I had to call 800# to change to in person pick up and still not wanting to help us check out truck
Joshua J.great customer service experience. Nice location.
Louis J.Stop being so stingy with fees over the smallest things not even worth charging for.
JESSICA LYNNE A.Quick and easy!!
Joshua J.It's a Ramada Inn parking lot. Needs to be an actual U-Haul facility.
Timothy B.great customer service & easy in - out location
Kenneth S.Very convenient location.
Kenneth S.Overcharged for mileage. The manager was ride and would not explain the charges. . Supposed to be all about customer service. I'm very disappointed in the Uhaul Product. Over priced and ill managed
MANDI LEIGH C.I have great experience
James C.Customer service is terrible. We rent Uhaul's frequently from all over and this is by far the worst location we have rented from.
MARCUSDEVON S.Truck needs to be maintained better. Lots of issues . A/c not the best. Loud traveling err it's muffler and air noise from door. Interior liner falling down. Window handle came off. And rough tiding.
JOSEPH L.She was doing her job and looking it all over. She got the back end of the deal by having it fix everything from the guy at the other location.
Jerry G.They just took the keys and said ok. We didn't really have any other interactions. Didn't get a receipt till later in the day.
CHRISTOPHERD H.The clerk asked me if there were any issues with the truck and I said no - there was no damage that occurred while we had the truck rented. She said that she would inspect the truck and email me the receipt. I told her that I would like to wait on her to inspect the truck and she said no she would email me a receipt. The next day I received my receipt along with a damage report that says that there was a light scratch on the decal and that there was a $171 claim filed with the insurance that we had for the truck. The damage report says that customer not available to confirm the damage - - that is because she sent me away. I will not use this site again.
TRACIS R.