Customer Reviews for R&B Auto Body LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&B Auto Body LLC

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rodolfo L.
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Customer did not leave a comment.

laurie F.
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At first I attempted to use the mobile rental feature in your app. That was a disaster. Once I knew that I had to go to the office to check out the vehicle, the person that waited on me was knowledgable, efficient and friendly. Overall had a great experience with the local establishment. Corporate could work out the bugs on that app deal.

Victor R.
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I rented the truck so I could use the ramp to move a few appliances. After renting thr truck, bringing it home. I noticed this truck had no ramp, so I was unable to use it. It cost me money for nothing. I recommend if there are trucks without ramps that you all let us know it has no ramp during the reservation period. Thanks Vic

Raymond P.
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To start, the "app" said I was not where I was suppose to be, yet I was standing next to the UHaul trucks. THANKFULLY a employee showed up to work on cars(it was a auto repair place) he called his boss and he got me my keys. then since covid I presume, the neighborhood dealer where I was going was not open. So I took the truck back to the place I got it. Once again, I could not check in the truck. Had to call Uhaul once again. After sitting on hold while the guy did his job and got the truck straightened out. Which turned out I was suppose to drive the truck another 30 miles north to another town. Since I couldn't get the app to work correctly I did not know where to take it. HUGE fiasco. Modern technology, gotta love it...

BRIAN C.
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The guys are nice and helped me with all I needed definitely recommend this place

Kandace T.
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William B.
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David W.
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Roy K.
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bill B.
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Claudia V.
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Donald B.
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Have transparent billing and a vehicle that doesn't ride like a salt shaker

James M.
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Drop off location was 20 miles from my destination, there were 3 other facilities in a 5 mile radius of my destination. It was almost a 60 mile trip, I only had 70 miles on my contract. I feel as though you tried to cheat me into going over I will never rent from you or any other Uhaul location again, neither will my family nor my friends.

jacob F.
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This location i dont feel cares to be a uhaul location, when i got there the doors were closed. I had to go track down a worker and they proceeded to ignore me repeatedly. Poor service Wont use this location again

FREDDIE L.
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Great service

Carrie H.
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The front tire was very low and had to fill up with air while trying to move. This was very frustrating.

tonya A.
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BRADLEY M.
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pete M.
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Daniel H.
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Bryan D.
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Correct the hours of availability. The guy said he has changed them with you all but you all do not give the correct times. Because of this I had to wait for him to arrive which set my already very tight day back a lot!

Jack L.
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Alison G.
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Andy B.
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Said they opened at 9:00. Couldn't check out until 9:30. I filled out all the paperwork online for expedited checkout and then had to go through it all again when I picked up the trailer.

kelly R.
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They never answer the phone or return messages at this location.

laura M.
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Customer did not leave a comment.

Brian U.
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Herbert S.
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The Guys at R&B were super helpful and made the rental process easy and fast.

Dwight L.
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Customer did not leave a comment.

barbara K.
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The attendant was very helpful and friendly. He hooked up the trailer and made sure all was well before we left. We came to pick up the trailer at closing on a Sunday and I appreciate him working past when he was closed. Great place to get a rental. The driveway in and out of the business is steep but wide.

John H.
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Customer did not leave a comment.

ERNEST M.
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leroy B.
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KUTGW!

Julie G.
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Very happy with this location. Truck ready for pick up And drop off was easy too.

Eric G.
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Customer did not leave a comment.

Eugene R.
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Lyndon S.
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Curt B.
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glenn J.
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Charles E.
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Mike C.
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Mike C.
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Ilan C.
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Online I had requested an Anna location and the summary on my account showed the Anna location, yet, when I clicked on the details I was sent to this Van Alstyne location. Upon arrival the Van Alstyne location was closed and no one was there. Online says they were open. A worker didn't show up until 35min after our appointment.

Mark G.
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We were charged twice. I have been sitting on hold for 30 minutes waiting to talk to someone so I can get my money back for the extra charge!

paul W.
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I live in McKinney tx and reserved a car hauler to pick up in denison tx Saturday at 12:30 after driving from McKinney to denison i got a call at 12:00 saying they did not have one even though i was sent a confirmation code. Was then sent back to van alstyne to a place that was closed after a hundred miles later finally got a trailer this made me late to the track and after all the b.s. didnt get to practice for being late really wish i could have been giving the right info the first time

Darius W.
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Blake S.
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Jack L.
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Jacqueline L.
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Chris I.
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Easy drop-off - gent came out to assist when they saw me drive up. Only down-side, they didn't check me in as RETURNED - I had to call a day or two later asking them to show the trailer as RETURNED.

John L.
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Natalee B.
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Damian M.
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brad M.
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Horrible truck had no power had transmission problems got no fuel milage at all the air leaks in the cab was very loud.

Denise C.
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Communication between transportation and the locations needs to be better. I had an incident where I had spoken to someone at transportation and discussed a situation. That was relayed to one location person but never entered into the computer system. Eventually the problem was rectified but not without a lengthy discussion.

travis C.
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Customer did not leave a comment.

Jim T.
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The place was closed during normal hours of operation.

sam H.
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Customer did not leave a comment.

Jacque E.
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Alan S.
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Mark S.
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Brian S.
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No reviews have been submitted for this location.

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