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Carlos P.
Customer Reviews for Rays Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped me was excellent and very helpful and courteous
Gretel G.I think alot of the other locations could learn from mr. Rays location. Fast friendly abd definitely would use them again. During my move my father passed away so it was very comforting that Mr. Ray took care of me. 2 thumbs up...doing a great job.
Edward W.I had ordered a dolly for moving items and did not receive it. I was told it was in the back. When I got to the location to load up it was not there.
Linda M.The drop of location was odd to me. I didn't inspect the truck with the workers. They did it after I left. Everything was good so no worries, just found it odd is all. Overall great experience.
Robert H.This truck was dirty and stuck on the inside. This location said the truck was just brought to them. Upon arrival at drop off location the back door would not lower.
Lori G.Service was very welcoming and helpful
Aaron A.Make sure the gas reading is correct before writing the paper work because its very hard to correct after submitting the contract.
Alphonso D.Ensure location has all supplies requested. They did not have moving blankets and Inhad to travel to another uHaul provider to obtain them, which added to my mileage charge as it was out of the way.
Jerrie G.Truck was in real bad shape and the air didn't work
Ronnie H.Make sure you'll return the equipment in a timely manner.
Sylvesha M.Excellent customer service on a professional level
Miguel V.Keep doing what you're doing. I was very satisfied.
Howard M.Everything was very easy to obtain. The process was completed in a very prompt and efficient way and the dealer was very professional.
Denise M.When I picked up the truck it was on empty
Mary L.Everything was Good !!! A+
Rance S.I can't think of anything
Alquita D.Didn't get my utility dolly and wasn't refunded for it.
Tiahnna R.Great customer service, friendly staff
Keisha A.I was told there was a $25 deposit that I would get back upon return. That money was never returned to me. When I asked about it they played dumb...
Micheal F.My reservation was cancelled in the system? I went to pick up location but they had no trailers. Ray was closed for personal time off but rented to me anyway. Excellent service!
James W.Keep doing well
Miguel F.This location didn't have the secondary equipment I requested when I arrived to pick up.
Rakeena W.Great customer service. Fast pickup process.
althea M.There were no blankets available and I can't seem to get a credit
Larry C.Ray was wonderful in helping me but Corporate Uhaul could use some better communication skills. They tried sending me one hour out of the way to pick up moving truck, when there was one just 5 miles from my house.
Brian W.Online to customer phone service needs much improvement! Your system tired it's best to way over charge me....not to mention to lady on the phone I spoke with was RUDE.. Thanks to Ray from Ray automtive and his many phone calls it finally got straighten out. When a customer looks at his receipt the amount should be correct the first time. Very disappointing experience with U haul....I guess next time I'll know better and go back to budget.
James F.Owner was over 90 minutes late at location. Location did not have all items required. Owner was unsure how to operate uhaul website. Owner could not print out contract.
Brock W.