Customer Reviews for Rent A Wreck of South Burlington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rent A Wreck of South Burlington

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Scott D.
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Only issues I had were one the dolly I ordered was not all ready in the van... it rode like a donkey down the road for some reason and I went over the milage even though my pickup point start point destination and drop off were recorded... I took a less then quarter mile detour to pick up a stove... seems a bit much but oh well

Richard C.
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We dropped the vehicle off when it was dark and rainy out and had a very difficult time finding the location with limited lighting on signs.

Patricio M.
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Customer did not leave a comment.

Stephen F.
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Truck's shocks were spongy. Ride was bouncy.

James S.
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Manager was awesome.

Kenneth R.
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The representative was very courteous, friendly and knowledgeable. The experience was smooth, she hooked up the trailer checking all of the lights, and I was off with the trailer within 15 minutes.

Mary M.
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Also very easy to use!

richard B.
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Customer did not leave a comment.

Joel M.
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Customer did not leave a comment.

Wendy M.
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Customer did not leave a comment.

Patrick H.
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Customer did not leave a comment.

Henry D.
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Customer did not leave a comment.

CAROLSUE S.
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Customer did not leave a comment.

Bernard D.
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Customer did not leave a comment.

Carrie G.
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Customer did not leave a comment.

Heather T.
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The Uhaul itself was in great shape. We chose to do online/contact free pickup to keep it simple, but made sure to select pickup and drop off hours that the place was open just in case. Between bad cell service and some technical difficulties we did need assistance, but nobody was at the place during their supposed hours of operation. We were able to get some assistance on the phone but it took nearly 30min in total just to pick up the truck. Certainly not ideal!

Cynthia M.
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Customer did not leave a comment.

Grant Lowensohn T.
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Customer did not leave a comment.

Mario H.
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Customer did not leave a comment.

Cari C.
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The woman that checked the truck out to us was fantastic! She was friendly, helpful, and cleaned the truck out before giving it to us. Five stars easily for her!

Marie T.
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The person at this location is very nice and helpful. The website, however, did not clearly state all that was necessary to do to rent the vehicle. Luckily, the person was at this location so I did not suffer any delays or frustration.

Mery M.
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Great customer service

Lisa S.
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The woman working at this location is amazing. She was helpful, friendly and willing to help in any way possible.

Robert D.
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Customer did not leave a comment.

Christopher M.
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Difficult to tell if parking somewhere would be blocking a car or vehicle in.

Julie B.
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The lady working today was very helpful, pleasant and an outstanding personality! Thank you!!

Melissa T.
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In contrast to our experience in Rutland with people who don't care enough to maintain COVID-19 precautions and hostility from "Erica A." in "traffic," Rent a Wreck of South Burlington's staff person (Sara? I'm sorry I did not get your name!) was a consummate professional, very friendly and helpful. She knew the right person to call to straighten out the so-called "wrong drop-off location" fee and late fees U-Haul charged ME because U-HAUL had no open space in Burlington for us to drop off the truck, tried to divert us to Waterbury, and we refused to take the time, energy, and gas money to drop off the truck there. We only had to explain the situation to Rent A Wreck's professional once. She immediately called a person who authorized her to waive these ridiculous charges--almost $250.00 on a $118.00 rental. Although this location is great, I am going to think twice about using U-Haul again following their attempts to strong-arm us into agreeing to last minute moving day changes to our contracted-for drop off location. If I were you I would insist that U-Haul give you a drop off location when you pick up the truck and hold them to it.

Ruel E.
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They recommend that I rent from the Milton office and bring it back to them in So. Burlington to save money. That worked out pretty good!

William T.
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Customer did not leave a comment.

Sylvie V.
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Check in was fast and felt safe (during Covid). The UHaul staff member was professional and helpful.

Patrick F.
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The woman at Rent-A-Wreck was great. She was patient while I made multiple trips to the local walmart to buy all the towing accessories needed to tow the 5x8 trailer, including adapters, hitch pins, etc. that weren't available at the rental location.

Kenna C.
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Customer did not leave a comment.

Matthew B.
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Customer did not leave a comment.

SCOTT R.
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I live in South Burlington Vt I hen I called to check it in He wanted me to return it to Waterbury Vt I told him NO I was dropping it at 2071 Had I listened I would have been over my miles It was not my problem the u haul places in Burlington were full This drop off Location was for my Convienance not u hauls It's about customer service people

carla B.
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Customer did not leave a comment.

Tom D.
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Reserved a 15' truck with a car dolly - the traffic dept confirmed that the dolly and truck would be in two locations. When we picked up the truck there was a dolly right next to it but we weren't allowed to take it. Once we were able to pick up the car dolly the 2nd location wouldn't guarantee it would be there for us as we were approx 1 hr late. Ended up not renting the dolly and cancelling it.

Chris K.
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Customer did not leave a comment.

Tobias S.
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Uhaul parking spots could have been a bit more clearly marked; there is a auto shop next door with shared parking it seemed. Hope I parked it in the correct location in that lot. Thanks

Samuel F.
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Customer did not leave a comment.

Greg B.
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I dropped the truck off in the evening on Sunday night. Used the drop box. Spoke with the office on the phone, they were nice and very helpful.

Albert F.
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The manager was great. She was really helpful.

Justin C.
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Customer did not leave a comment.

Kyle C.
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Donald V.
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The truck was not ready for the guaranteed pick up time. The response was basically to just sit and wait until one comes in.

Donna G.
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Get rid of all the ashtrays in these trucks! The left over smoke smell is disgusting and renters "cannot" get truck aired out enough to rid ein it long distances. The old smoke smell does "not" come out of the interior- regardless of how well the trucks are cleaned. This was a very clean truck too - Many non smokers are very sensitive to odors and the old smoke was nauseating. Excellent Uhaul owners and experience!

Mark Z.
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Customer did not leave a comment.

Christopher H.
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A very nice person helped me. It was great.

George K.
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Customer service was excellent. Staff on site was friendly, helpful, and accommodating. Couldn't have asked for an easier and more pleasant experience - especially under current circumstances.

Wil L.
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Super convenient and great place to what U needed. Sarah even helped me with the return making it as easy as possible.

Brian R.
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Customer did not leave a comment.

Phillip E.
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Everything was great!

Marvin E.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

Dennis W.
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Excellent customer service and equipment

Jeffrey H.
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Have keys available for confirmed sunday rental pickup

Wil L.
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Customer parking while using equiptment

Calvin P.
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Attendant was extremely helpful and turned a task into a pleasure.

Philip S.
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I dropped off after hours so I did not interact with anyone

Melissa W.
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Customer did not leave a comment.

Robert G.
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The U-Haul representative was friendly, efficient and knowledgable. I would definitely recommend this location for all future U-Haul rentals. I will definitely rent from this location in the future.

Kyle B.
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Customer did not leave a comment.

Luigi P.
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I did not find the trailer that I was expecting. I had to return it and was charged for one day's rental, which was not fair. It was not this location's fault, but the fault of Uhaul's policy.

tonya W.
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Customer did not leave a comment.

Bernie R.
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Decent internet speed so payment will go thru. They had to try three times and it finally went thru.

Joe O.
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Nobody at location dur to covid-19. They overcharged me as well a late fee when i actually dropped the truck off a day early. SERIOUSLY ?

Rory C.
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Nobody was there (covid). No spot to park the truck. Self check out was crashing.

Douglas E.
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There wasn't anyone there when I went to drop the trailer off. I called the number and they said they would not be back until the next day. The front door was unlocked and there was a rental car sitting in the lot with 4 doors open. I was very confused but I dropped the trailer off and took photos to make sure I would not be charged for any damage.

JARED L.
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Customer did not leave a comment.

Robert H.
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When I arrived there was a sign on the door that said out to lunch. I called, and was informed to wait 45 minutes, or come back later. Complete joke. Was then given a tow dolly that the ratchets didnt work the way they should have. Was a nightmare securing my vehicle because of the worn out straps and ratchet.

Nicholas S.
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Customer did not leave a comment.

Aliandra B.
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Customer did not leave a comment.

David K.
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Windshield needed cleaning inside and out, otherwise clean. Ice and snow on roof...flew off several times during trip. Other comment is about reservation software...I ended up pay0ing for a furniture dolly and blankets that I am quite sure I did not check off. Apparently since I prepaid it could not be modified at local office. S

Umair A.
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Great service my the lady at the office. Her customer care was excellent. Had a great chat and got my truck in few seconds.

Laura P.
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I highly recommend this location. Sarah is the best!!! She had the truck all cleaned off after a huge snow storm and all warmed up and ready to go! She knows about good quality customer service! Thanks again!

david P.
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Customer did not leave a comment.

Susan H.
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Close out my account.

Joff C.
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Customer did not leave a comment.

Peter C.
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Customer did not leave a comment.

Elan C.
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Customer did not leave a comment.

Nadine R.
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pick up location was confirmed then I got an email to pick up at another location, I called the district manager and he said it could not be helped the location was closing. Why wan"t told this before. At the new location the worker did not know how to turn off the tow button. And he told me to call the district manager and ask him how to turn it off, I could not believe uhaul has come to this poor managment, I should be confinsated for such poor service.

Ian J.
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WHy are only certain Uhaul avaialble for dropoff? I drove by several uhaul places closer to my house for a place much further away because they were not listed.

Ark L.
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Sarah was super friendly and made the check out process easy. Returning the truck was a NIGHTMARE. It was a snowy 8° out, and I park and go to throw the keys in the Dropbox, when I see I'm supposed to go to a webpage to check out. My fingers are numb and snow is making the touch screen spazz. Your site REQUIRES me to allow location sharing to my web browser which is a pain to go find and turn on and by the time I get back, I have to start all over. The process is apparently just getting started, and I'm cursing in the cold just wanting this to END. Horrible experience. Not Sarah's fault.

CINDY M.
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The vehicle was clean, but the tires did not have good tread and were terrible driving in Vermont winter conditions. It was a snowy day and safe tires should be of importance.

Amy G.
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Very friendly and we got a free ride to the airport!!!! Thank you David and G!!

Alan K.
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Customer did not leave a comment.

Joan C.
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Customer did not leave a comment.

Barb R.
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It's Vermont. It's winter. The truck was from Arizona and had no snow tires so it wasn't able to get all the way in on a slippery driveway. Rent your trucks in the areas they're prepared for? That'd be a good thing.

dan D.
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Prefer to utilize a location that has a maintenance facility so the trailers can be managed better.Overall I like U Haul as a company.

Christina F.
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Customer did not leave a comment.

Benjamin H.
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Keys for my 24/7 pick up were not in the box. The in-store rep at Rent-A-Wreck was very helpful, but overall, ownership removing the keys from the pick-up box ruins the entire experience. Combined with issues with the 24/7 Pick Up procedure not outlining everything that was necessary for successful pick up, I will not be using UHaul's services in the future.

Kathleen B.
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We dropped off the truck on Sunday and the location was closed. They did allow my husband to park his vehicle there over the weekend so that he would have a way to get home.

Alicia W.
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Didn't have the cargo van. Gave me the 10ft no additional charge which was nice. It was dirty with a check engine light on. Couldn't find the keys when I got there. Asked for a receipt When I returned and it took 10 mins to print it. Not because of printer issues but because the guy was doing something on his iPad

Gary G.
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Customer did not leave a comment.

Stewart B.
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Very helpful, friendly counter person.

joey M.
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great friendly service

David N.
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Excellent service - excellent vehicle

Elmer K.
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O

Jacob V.
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Exceptional Service! Everyone was extremely friendly and helpful. The truck was clean and like new. A++++ Thank you Sara and everyone at this location. I will be back!

Luke L.
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Keep up the good work!

Sara D.
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Supposed to be open by 8:30an but nobody arrived until 8:35am and then said she had to wait for the system to boot up. I signed up for the 24/7 pick up/drop off but I wasnt able to pick up until they opened because I got an error message saying no equipment was assigned to my reservation. Then they lost the key to the drop box which was also where the key to my reserved van was. I asked if the 10 foot truck in the parking lot was available instead of the 9 foot van I had reserved and for the nearly an hour I was waiting for them to find the key, I was repeatedly told they would give me the truck I stead of the van. After they finally located the key after 9am, I was given the van key and told the truck was already reserved. If that's the case, why offer it to me? Then I asked that my reservation be extended as I had signed up to have the van for 6 hours starting at 830am, but didn't get it til after 915am.....I was told it would automatically be extended since I technically did pick it up til after 915am (because of them) but I started getting alerts that the van was due back in 5 hours, not the 6 hours I had rented it for. The whole thing was awful and completely avoidable!

No reviews have been submitted for this location.

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