Customer Reviews for Rent A Wreck of South Burlington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rent A Wreck of South Burlington

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Elmer K. on

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O

Jacob V. on

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Exceptional Service! Everyone was extremely friendly and helpful. The truck was clean and like new. A++++ Thank you Sara and everyone at this location. I will be back!

Luke L. on

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Keep up the good work!

Sara D. on

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Supposed to be open by 8:30an but nobody arrived until 8:35am and then said she had to wait for the system to boot up. I signed up for the 24/7 pick up/drop off but I wasnt able to pick up until they opened because I got an error message saying no equipment was assigned to my reservation. Then they lost the key to the drop box which was also where the key to my reserved van was. I asked if the 10 foot truck in the parking lot was available instead of the 9 foot van I had reserved and for the nearly an hour I was waiting for them to find the key, I was repeatedly told they would give me the truck I stead of the van. After they finally located the key after 9am, I was given the van key and told the truck was already reserved. If that's the case, why offer it to me? Then I asked that my reservation be extended as I had signed up to have the van for 6 hours starting at 830am, but didn't get it til after 915am.....I was told it would automatically be extended since I technically did pick it up til after 915am (because of them) but I started getting alerts that the van was due back in 5 hours, not the 6 hours I had rented it for. The whole thing was awful and completely avoidable!

BRIAN C. on

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james B. on

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hedi M. on

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I have rented from this place a number of times now, and they never fail to get it right. Customer service with a smile keeps me coming back. The other location near me on Riverside Ave. doesn’t even come close, that one is run by angry elves!

Amy L. on

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Nothing at Rent a Wreck, they were great! but I initially reserved the uhaul at Agway. No one told me that Uhaul could change the pick up location and time with notification to the customer being in small print on the confirmation email. I had to switch my plans to move my elderly father with people helping me. Then when I called Agway the woman was not professional.

Patrick D. on

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I usually have great experiences with U-Haul but at the location where I picked the truck up the person was rushed and totally uninformed. After a five hour trip I learned I had to drive an extra 20 minutes to drop the truck off. Rome was fine.

Aimee D. on

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Lady here was exsulaint no problems help us unload

Russell B. on

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Little surprised when the hatch came off during the tow. Also a lot of swaying.

Judith B. on

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They were very accommodating from pick up to return. Honest, no extra hidden fees.

George S. on

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The vehicle was extremely dirty. The inside of the windshield was almost frosted because of dirt and condensation. There was also a severe buzzing noise after the sun had heated up the front of the truck. Made conversation impossible

John E. on

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Bryce M. on

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very helpful service.

David J. on

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DAVID W. on

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Mallory D. on

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Sara was awesome!!!

Britni B. on

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I was really impressed with the service at Rent A Wreck. When my husband and I arrived our truck was ready and waiting for us with our auto transport hooked up. When we saw the truck in person, we realized we would need a bigger one. Jie and her husband were quick to offer us another solution (they had a 20' truck available!) and gave us options for picking up the auto transport at a later time. We got step by step demonstrations on how to hook up the transport and how to secure our car. Everything went really smoothly on a day that could have been very stressful! Thank you!!

Gary C. on

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Sara was the best! Excellent customer service. She even called us to make sure we arrived safely!

JEFF L. on

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Neither of these locations was my first choice. All three dealers complained of U-Haul's computer system and had trouble either with me or another customer. The Rent-A-Wreck South Burlington location is entirely too crowded, entirely too close to the busy road,, there is no parking and no turn around space. This results in stopped vehicles in an already crowded and overused shared driveway. Also I left a battery light in the cab of the truck. I dropped it off Thursday evening before closing time and yet it was gone by the next morning. The agent seemed helpful but my battery light is missing. Perhaps the door should have been locked overnight after the agent parked the vehicle.

Todd S. on

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Teach your workers how to speak English and operate their own equipment

marry T. on

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Ashley R. on

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Elaine M. on

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The place was great in trying to assist an issue with my reservation. Even though I reserved a trailer a month in advance, the day before pick up I was informed to pick up the trailer an hour away from my designated pick up location. This was unacceptable and the regional office was not at all helpful. Luckily the manager of this location came in as I became very disgruntled and upset and provided a solution. She was great.

Matthew N. on

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The proprietor at this location was superior in every sense of the word. She was courteous respectful prompt and knowledgeable

Albert K. on

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Gene R. on

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Peter P. on

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(What can you do to improve for the next customer?) Nothing. The agent helped me unhook the trailer in the rain. Was very helpful and had me out of there and on my way home very quickly.

Chris M. on

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Fantastic experience. Helpful and friendly, wouldn't change a thing.

Declan M. on

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