Customer Reviews for Richmond Gateway
(U-Haul Neighborhood Dealer)

10 reviews

1417 Lexington Rd   Richmond, KY 40475

(859) 623-8278

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 623-8278

1417 Lexington Rd
Richmond, KY 40475

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owners did a wonderful job, help load me up and drop off the trailer. Thanks again for the wonderful experience!!

Oleg L. 
Rating:
1.0

The gentleman did not know how to do the contract. He called several other people to ask for help, but would not call Uhaul to ask for help. Took about 1 hour to get my truck.

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Excellent service

JERRY K. 
Rating:
3.0

Not sure why but I rented the truck for one day and was charged for two not very happy about that. The truck was returned the same day as I rented it.

Bruce T. 
Rating:
3.0

People running pickup spot need more computer training, after 30+ minutes they could not get my rental into your system and had to call someone to put in the info from over the phone.

Todd W. 
Rating:
4.0

Change the way its returned. No mobile

Mark M. 
Rating:
3.0

If you want to maintain your reputation, you should fix your scheduling process and your customer service. A week prior to my move, I gave my credit card to schedule a 15' truck to pickup at Richmond Ky. One day before my scheduled move, UHaul called to confirm and said all I could get would be a 20' truck from Berea Ky. My daughter could not drive a 20' truck and Berea would add 40 miles to our trip. You had my credit card and I reserved with you in good faith but you not only did not honor your reservation, but the ladies at the scheduling service were rude when I tried to get help. They basically told me I could take it or leave it. Only Robert at the Louisville office was kind to me and found a truck in Richmond. This experience with UHaul has definitely changed my attitude toward your company. This was not a good way to treat a customer.

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

lindsey C. 
Rating:
4.0

The location on N. Keeneland Drive in Richmond, KY needs serious work. I had a reservation for pick-up at 8am and they extended the customer before for another 1 1/2 hours without conferring with me. Then, that customer lost the key and the rental location had no other trucks for me.

Chris C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top