Customer Reviews for Richmond Gateway
(U-Haul Neighborhood Dealer)

5 reviews

1417 Lexington Rd   Richmond, KY 40475

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 12/31/2021 - 1/1/2022: Closed

Services at this Location:

Contact Us

1417 Lexington Rd
Richmond, KY 40475

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 12/31/2021 - 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

People running pickup spot need more computer training, after 30+ minutes they could not get my rental into your system and had to call someone to put in the info from over the phone.

Todd W. 
Rating:
4.0

Change the way its returned. No mobile

Mark M. 
Rating:
3.0

If you want to maintain your reputation, you should fix your scheduling process and your customer service. A week prior to my move, I gave my credit card to schedule a 15' truck to pickup at Richmond Ky. One day before my scheduled move, UHaul called to confirm and said all I could get would be a 20' truck from Berea Ky. My daughter could not drive a 20' truck and Berea would add 40 miles to our trip. You had my credit card and I reserved with you in good faith but you not only did not honor your reservation, but the ladies at the scheduling service were rude when I tried to get help. They basically told me I could take it or leave it. Only Robert at the Louisville office was kind to me and found a truck in Richmond. This experience with UHaul has definitely changed my attitude toward your company. This was not a good way to treat a customer.

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

lindsey C. 
Rating:
4.0

The location on N. Keeneland Drive in Richmond, KY needs serious work. I had a reservation for pick-up at 8am and they extended the customer before for another 1 1/2 hours without conferring with me. Then, that customer lost the key and the rental location had no other trucks for me.

Chris C. 
No reviews have been submitted for this location.

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