Sue was awesome! She helped me get my u-haul quickly & she had a wonderful character. It was easy for me to use the truck & to return it was just as easy!JESSICA M.
Customer Reviews for RightSpace Storage Austin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICKEY A.
Customer did not leave a comment.Anjanette G.
Arrived for mobile checkout at 8am for my 8hr reservation and when I clicked â€œpick up my truckâ€ an error message came saying I needed to wait till the facility opened at 9:30pm to get my truck. My movers I pay by the hour was waiting two hours and when I finally arrived back at 9:30am the gate was open but I had to wait for Sue to arrive. After telling her what happened she had the nerve to imply that it was my incompetence and not their system which did not allow me to pick up the vehicle through the mobile checkout. I told her I called u-Haul and they said the truck was returned late by the previous renters and no key code was provided for me to pick it up. She was not apologetic at all but had the audacity to tell me my â€œattitudeâ€ was not warranted. My 8hr reservation was now 6hrs and I needed to have the vehicle back by 4pm because the next client reservation started at 4:30pm. I honestly tried but we had a rough start and could t return the vehicle till after 6pm. I was charged full price and not even discounted for the inconvenience. Had to pay my movers for 2 extra hours so I was out of more money than expected. Would never use this company/ location again.KARLIESHA D.
Customer did not leave a comment.alan G.
Customer did not leave a comment.Laura A.
Customer did not leave a comment.Tom L.
When talking with the location owner - she stated that she was unaware of the additional items needed with my online order. I ordered 10 moving blankets with the rental. However, I did not receive these. Instead I received a two wheel hand truck - which I did not need! I had to travel and move with the hand truck - which was a nuisance. You should figure out how to let the location owners see the customer's order and prep the rental per the needs of the customer!Reed H.
The online check in and check out is not online friendly and your truck was not in good conditions.Arnold C.
Steve made the whole process fast and easy for us. Thank you Steve!poetry S.
Customer did not leave a comment.Ed S.
My experience was amazing! Quick and friendly service! Will be back!Cody B.
An inconvenience: Website could not detect my location. After several times adjusting Location Settings, relocating, logging out/in, rebooting, I was unable to do mobile check out. Despite recording saying We are open, after @ 0:20 minutes of ringing, I could not speak with toll free number. I had to return when the facility was open.Leslie H.
Nothing, Sue was great!dayl S.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Peter S.
Great service from this location!Amit K.
Vehicle was very clean and drove well.Alan G.
Customer did not leave a comment.John W.
Customer did not leave a comment.Jeri S.
Customer did not leave a comment.MATT E.
Customer did not leave a comment.Steve M.
I did not realize until I dropped the truck off that U-Haul staff would not be satirizing it. If I'd known that, I would have brought supplies to wipe the truck down before I drove it, and also after. Even though I am not symptomatic, I could still have the virus. Or, I could start showing symptoms tomorrow. Also, the process of doing the â€˜contactless' truck pick up today as frustration. They had to call some friend of mine to verify I am who I am. Because the first person I chose to didn't answer, we had to scramble for more people. We didn't end up actually getting our truck until 30-40 minutes after our scheduled pickup time, although, as we were driving away, I received a text saying I need to have the truck back 4 hours from my scheduled time, not from the time I was actually able to drive the truck away from the site. In general, it was stressful.Kristen W.
Don't bombard with communications from U-Haul "Central Office." It was contradictory, confusing and excessive. The lady at RightSpace had it completely under control and her information alone was useful.Brian B.
Customer did not leave a comment.Chris J.
Great self service experience!D F.
So glad to have a location near my home!Tracy B.
Customer did not leave a comment.Paige K.
Customer did not leave a comment.Ed R.
Customer did not leave a comment.Laura M.
I ordered and was charged for blankets that I did not get.Bethany M.
Customer did not leave a comment.David Z.
On line service was a horrible experience. The lady I spoke with did not do her job nor I could I hardly understand her. She even told that they did not rent uhaul at that location. As I was at the location looking at the uhaul Van and truck at that location. Do not use! on line service, it cost me a great deal of lost time. Go directly to location for service. Sue is efficient, knowledgeable and knows her job. Thank you Sue for your service.Robert A.
Did not like the on line customer service experience. Sue (site personnel) had to redo and correct errors made by on line representative. Other then that, was very please with the location services.Robert A.
No signs at the location to understand where to drop off the vehicle, and the keys. Please add appropriate signs.Krishna T.
Customer did not leave a comment.BRIAN D.
Van was dirty inside and out, but especially outside.Attendant stated she was recuperating from shoulder surgery so unable to wash van. Automatic car wash? Attendant was also not very friendly and was irritated when I asked questions.Rebecca S.
Customer did not leave a comment.Steve S.
Have rented many times with U-haul. Very disappointed with this rental. Picked up 10-foot truck and drove to home, only to find dresser, pillow, hand truck and bubble wrap left in container. Called store, then returned truck to store and cleaned out myself. Store said they would adjust beginning mileage (9 miles) for miles I accrued in correcting their error - but it was not adjusted at conclusion of one-way rental. Took me extra time and cost me more for Uhaul's error. Very disappointed.Timothy M.
Customer did not leave a comment.Geneva G.
Service rep was awesomeKim B.
I don't know yet...I am on hold for customer service. I was charged and exuberant amount (had the truck for less than 24 hours and MAY have gone 10 miles tota) than what was quoted. Not a happy camper about now.Michele U.
The pick up instructions were not really there. It was a guessing game.Very thankful for the person that works the storage office. Also, it said that the tank was full, but it was not. It was just above a quarter full so I ended up putting in more fuel than I used bc I didn't want to be charged.Natalie R.
make sure the tires have air in themLaura M.
Customer did not leave a comment.Victor B.
Customer did not leave a comment.Oliver Jesus A.
Customer did not leave a comment.Antal F.
Very easy and quick process!Kimberly M.
Customer did not leave a comment.Adam R.
Customer did not leave a comment.Darren G.
Customer did not leave a comment.Jeremy P.
rental was great, location was great, app experience was awful. Had trouble checking in and returning (wouldnt accept photos). luckily onsite staff helped and checked in/out manually.Eric V.
Customer did not leave a comment.Christopher S.
I was charged for fuel even though the truck was returned fullJames K.
I have used Uhaul for years for all my moves.. But next time I will try Budget.. my truck in Tx was supposed to be ready for pick up at 10:00. It was not and I could not get any help from the dealer they kept saying they would call back.. I made a reservation 2 weeks ago.. I only had movers from 10:00 to12:00.. my lease was up and I had to be out that day.. We finally found another Uhaul dealer that had a truck, a 1:00. I had to let my movers leave and I had to pay them, and we had to pack the truck ourselves.. very very stressful day We had a long Drive from TX to TN.. we had to stop and get a room for the night, when we had planned to drive strait through to safe money.. Sincerely, A very disappointed Customer RobinDavis/ David SkalaROBIN D.
Customer did not leave a comment.Corey Y.
Customer did not leave a comment.Ying Tsang S.
Customer did not leave a comment.Robin R.
Customer did not leave a comment.Jorge A.
Friendly service available when I neededLisa P.
no problemsPhil W.
Nothing...it has great service!RAul R.
The gas tank was not full nor was the mileage correct when we got into the truck. We tried several times to call and figure these issues out and the phone was never answered.Sam W.
Customer did not leave a comment.lillian M.
Customer did not leave a comment.Karthikeyan P.
Customer did not leave a comment.MARK K.
Great experience, very friendly service. I am not going to look for any other place when I need to rent truck or use any service this place provides.Fatos S.
Customer did not leave a comment.Andy B.
Everything went well.Robert S.
Nothing. The staff at this location are extremely helpful, knowledgeable, & kind.Linette K.