I was on hold with customer service for 25 minutes before someone answered and then I was given instructions. It took an hour and a half to get into this U-Haul.yolanda D.
Customer Reviews for Rio Grande GS
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not the location I paid for and it took me well out of my way. The self check in her self pick up took way too long way too much trouble in an area where obviously the cell service is very lowCheryl W.
It's a confusing location to find. There was no dolly despite renting one. Took nearly 35 minutes to get my vehicle. Only positive was the lady on the phone was nice and helpful. Everything else was poor.Logan R.
I was supposed to pick my truck up at 9am and the rep didn't show up until 10:30amKotie H.
Lady that runs it is a joke 1 hr and half late doesn't answer her phone you should get rid of herTony F.
Location is in a bad part of town beside a liquor store where the number for U-Haul was posted. Took a while before someone returned my call but she came and took cared of us. Be waited about 30 minutes but she called to let us know she was on her way. She was very nice and helpful. We however, didn't feel safe waiting at the locationReuel A.
On way to pick up truck, i had a flat tire.Called p/u location and told them I would be an hour later than expected due to flat tire (p/u time was 9am). Had problems getting tire fixed, and told Rio Grande again that I would be late, but would be there. P/u location called me and told me manager said I would lose the truck if not there by noon. My car had to be towed for repair, and I hired an Uber to get to the Uhaul location before noon. When I arrived, no one was even there. The woman that checked out the van was very helpful and apologetic about my experience. It was a frustrating morning and I did all I could to get there on time and stay in communication with Uhaul. The manager had been aware of the situation all morning and his lack of understanding and willingness to help was inappropropriate.Charles C.
There was no one there for us to discuss the issues we had come across. We are extremely unsatisfied with our experience.Ryan H.
Customer did not leave a comment.Kristen B.
I will never use uhaul again. If you had any regard for customer service, you would not charge me a dime for the absolutely terrible experience I had throughout this rental. Phone, In person, equipment, value. All horribly inadequate.Alan M.
The fuckin assholes at the 2000 W Colfax should lose their jobs. This is the last time I ever use U-HaulJOSHUA M.
The truck didn't seem to run well, and I had ordered moving blankets and there were no moving blankets on the truck when I went to pick it upEmily S.
Danny was AH-mazing!!JENNIFER R.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.Stephen S.
Staff was not site when they were supposed to be open. Really sketchy area.gabriel B.
Customer did not leave a comment.Joseph P.
Terrible. Horrible service. The representative couldn't have cared less. I rented a truck for one hour to move some furniture, a $20 rental. I was later hit with a bill for almost $60, supposedly because the truck hadn't been checked in. When trying to correct the issue, the rep basically told me to get lost and that she had zero interest in refunding the money. Thieves. I wanted to give this branch the benefit of the doubt, but no. Avoid it at all costs. Believe the bad reviews.DAVID R.
Customer did not leave a comment.ALANNA K.
Customer did not leave a comment.Bruce P.
I was charged extra for keeping it longer but it was due to weather, snow storm was declared eminent danger so I had to wait to return it, I try to call but hold times killed my battery so I should really get refundJeffery M.
Stop overcharging for fuel and mileageScott R.
Kari is the best! That location is rough, not going to lie, but she makes the experience beautiful. Excellent customer service, a personal touch, very efficient. This lady makes it happen!STEVEN C.
refund me for the overchargesNathan H.
The online process is very finicky and long. Customer service was very condescending when I called because the key that I received didn't go to any truck in the lot (there were only six trucks to check). Getting out of the lot is difficult if the truck is backed in.Allison R.
Customer service was great! Start-up business location. Accommodated everything I needed for my move. Highly recommend the location for service and finding the vehicle I need when I needed it!Vu T.
Your mobile pickup system was down which resulted in delays and headaches. Maybe post that it's down next time.Michael P.
Everyone at this location refused to answer any uhaul questions. Very confusing on what I was supposed to do, where I was supposed to leave the uHaul etc.Willis S.
I had made an appointment to pick up the truck at 10 am. I arrived on time, to find another couple waiting for their appointment. We all waited for more than an hour for someone to show up and get us into our rental trucks, It was quite cold (25 degrees) waiting out front, in a sketchy neighborhood. Lots of homeless folks. The other couple finally tired of waiting and left after an hour. A representative finally arrived close to 90 minutes late. No apology, just a hassled demeanor. None of the accessories that I had ordered online were in the truck. After all of this disappointment, I was charged significantly more than I had been quoted. All told, a very poor experience.Brian V.
Customer did not leave a comment.Claudia V.
The store is a dilapidated building. Literally dilapidated, I am not exaggerating. I think the use of this building as an office may be illegal. I have pictures and am considering filing a report with the City. The service was inexcusably horrible, and the workers had zero clue as to how to operate your system.ross V.
Customer did not leave a comment.Ashley J.
Poor new staff lady was left there by herself in this crappy office. She was receiving calls from another customer and had to call her boss to help her. Not sure why if she's new this boss wasn't there to help her out. Overall terrible location no one should have to work in an office in that condition. Properly monitor and train your employeesRussell J.
Gas was completely empty also went to 4 different locations just to receive truck due to scheduling of customer service ðŸ™„ very disappointeddesiree B.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Gerard M.
Customer did not leave a comment.Mark S.
The pick up location was not welcoming, clean, nor had easy signage to figure what door to enter. The truck was said to be sanitized due to COVID-19, immediately upon opening the door, we started our own sanitizing and found this truck very dirty. It was evident this could not have ever been wiped with any rag. The clerk was unsure of the check out process, unsure of the mobile checkout when I had an issue, and decided to call a number in file to try a validate me and my word as for another contact number. This alone made it feel he called us unethical and liars. We were not pleased with this experience. He also was unsure about the military discount process.RICHARD Q.
The lock was hard to get open - it took me over an hour to do so. If it weren't for David, I wouldn't have been able to access my uhaul...thank you david for saving the day.Monica H.
Customer did not leave a comment.Ray N.
The dude who helped me at 10:00 AM on August 7th was super friendly and easy to deal with.Alec T.
Customer did not leave a comment.Greg K.
Customer did not leave a comment.LAUREN T.
The place was a little pretty grimy but the person helping out was amazing and very nice. I would recommend because of the customer service.Jacob S.