The return process was quick and easy and the person was friendly and helpful.john W.
Roberts St Self Storage & Graettinger Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think the truck I was rented was fairly old and received really bad gas mileage (6-7 mpg). The trailer wasn't close to full, I wasn't hauling anything very heavy, and the wind wasn't bad, so I'm not sure why the mpg was so bad. Maybe updating the fleet would be beneficial.ALAN B.
Customer did not leave a comment.Ginny B.
excellent service, trailer was ready when promised. hooked it up, checked all connections and lights.Kendig K.
Customer did not leave a comment.SETH L.
Customer did not leave a comment.QUINTON W.
I am very disappointed I was charged an extra day for returning the trailer less than an hour outside the window, after I was previously contacted by customer support to change my pickup location and told I would have to pick up the trailer earlier than I originally reserved for.Justin P.
Customer did not leave a comment.Aaron R.
I dropped off the trailer after hours on a Saturday night when nobody was there.I got a phone call on Monday afternoon asking if I was going to drop off the trailer,I thought they would have looked before calling me.Steven K.
We were treated so kindly and the truck was the perfect size. So clean as well.BETSY N.
Hood service, vlean equipment. RecommendPATRICK P.
Customer did not leave a comment.TINA H.
Customer did not leave a comment.JULIE H.
Customer did not leave a comment.Jon W.
Location closed when we arrived.Terry D.
Customer did not leave a comment.mark M.
Customer did not leave a comment.ruth P.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Regina R.
The only thing I have a problem with is being charged twice and getting told it was going to be cheaper bring it back to their store I did one payment online then she said I would get cheaper but I get charged double I don't understand how when I did all the figureling out with mileage and I fell that I shouldn't be getting charged double when I did all the figureling online and when I did the first reservation and payed I added extra miles so their for what I got charged I don't understand whyMichelle M.
Customer did not leave a comment.hOLLY V.
Great friendly customer serviceMaria G.
Customer did not leave a comment.JIM D.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Gerry L.
Had to get a trailer from a location 50. Miles from original confirmation location, added 100 miles to 1250+mile trip! Then U-Haul rep says â€œtruck was not able to tow trailerâ€..10000 lb tow capability Toyota Tundra! Called supervisor and after 1 1/2 hours finally got Auto transport trailer! More added time! Will not depend on nor suggest U-Haul to anyone dealing with out of state trips! Local reps are 100% capable!LARRY B.
Very friendly and helpfulRick M.
Customer did not leave a comment.John S.
Staff very friendly & helpful.Andrew W.
Variance in the fuel level was supposed to be noted but wasn't so was billed for replacing fuel that wasn't in the truck. Had to make multiple calls and wait for refund due to this.Devin D.
Customer did not leave a comment.Denny H.
Customer did not leave a comment.Todd R.
Customer did not leave a comment.CARROL H.
Very friendly and knowledgeableKevin W.
have all info in computer so rep will not have to do what is suppose to have already been done as I spoke with u-haul themselves and had 2 hr delay because of this along with going 2 hrs out of my way to pick up when there was what I needed 15 minutes awaydennis P.
Customer did not leave a comment.Park D.
cashier did not appear to know about reservation and even with my reservation number took some time to find it.Brian K.
I wanted to drop the truck much earlier than scheduled ,so when I Called the phone number given it was after hours but the owner met with me anyway. Very accommodating Thank youDave W.
Customer did not leave a comment.Joey B.
Great guy to rent from,Gordon D.
This dealer provided great service. Very easy to work with and small town attitude added to positive experience.PAUL S.
Customer did not leave a comment.Andrew F.
Very helpful at both ends. I go uhaul!daved H.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.jeff K.
Customer did not leave a comment.Janelle B.
Excellent service and facilities. Will use again if needed.Lisa J. | Overall Experience
Customer did not leave a comment.James R.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.tim W.
Customer did not leave a comment.DeeAnn H.
Overall experience was excellent and easy. Would definitely do use the same store in the future.Mica H.
Customer did not leave a comment.Blaine S.
Very helpful.Robin M.
Customer did not leave a comment.Shawn S.
i reserved the trailer a month in advance in the town where i reside i got a call the day before my rental date that the trailer was located 25 miles away. it took an hour longer than it should have to get the trailer the u haul dealer in the town where i reside had a trailer like what i rented on his lot the evening before my rental date not happy with the inconvenience.. will look somewhere else next time i need a rentalTom R.
Very helpful and friendly.Tim P.
Customer did not leave a comment.Brandie M.
Customer did not leave a comment.B.J. S.
Everyone was so nice and helpful thank you!!Tina M.
Trailer did have a mismatched tire and has low air pressure.Dale S.
More of a concern. I was alotted 201 miles but when I returned the unit it totalled 267 miles. Looking on mapquest using the route I used it was 199 miles from original rental location to drop off. I also had a friend assist me and where he lives which is not much farther away from pick up location and he had filled his car with gas before leaving his house Saturday morning and when he filled Saturday evening he had put 201 miles on his car in the move. Something appears to be askew either with the odometer or with original leasing location, I am willing to accept a few miles different but not 67 thats a bit excessive. Would appreciate a phone call to discuss further. Not pleased about the extra miles. ThanksMARK S.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Ned C.
Customer did not leave a comment.Jacquelyn F.
very nice equipment.Don K.
I rented a trailer to haul building supplies. It was in very good condition and handled well. The personnel were very courteous and helpfhelpful.Gary G.
All went fine, but was just a storage facility - not staffedDavid Z.