Customer Reviews for Rock Creek Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rock Creek Storage

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Martin F.
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Customer did not leave a comment.

Michael P.
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The truck had half a tank of gas when I picked it up. I didn't notice until I had left. I drove approximately 40 miles total and it cost me over 45.00 to fill it up with gas in order to return it with the required full tank of gas

Michael P.
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Customer did not leave a comment.

JON J.
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Customer did not leave a comment.

Dylan C.
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We had to drive 30 miles extra to pick up our Uhaul, which is fine. The employee at the facility said that they would add those miles to our overall coverage, however, when we arrived to drop off the Uhaul they said that they could not add those miles to our total. We ended up going 20 miles over and getting billed extra. Very disappointed.

SCOTT M.
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Customer did not leave a comment.

diana H.
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The cab was not cleaned out. There were crackers and food crumbs on the floor. The floor mats were dirty. I have used UHaul trucks numerous times and never have had a truck that was not cleaned out.

shirley K.
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Customer did not leave a comment.

rick B.
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Nothing

timothy O.
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Customer did not leave a comment.

Martin H.
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Customer did not leave a comment.

Joan C.
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The location of the U-Haul is great - however, the after hours key pickup procedure is terrible! We were told it would take 5 minutes - we were there an hour! The person did not tell us the procedure for picking up the keys it needs to be explained to a renter. The employee was very nice over the phone though.

Kevin J.
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Customer did not leave a comment.

Robert K.
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Jeremy R.
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Customer did not leave a comment.

JULIE G.
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Possibly check the truck mechanically. It ran ok, but we only got 5 mpg

dan D.
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Customer did not leave a comment.

jim E.
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Customer did not leave a comment.

TAMARA R.
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Karen M.
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David P.
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The first place we were told to drop off to- wasn't open. Called the 800# and the women I spoke to wasn't pleasant- she wanted me to go out of my way when another location was closer to me. So that added another 4 miles and then I had an overage. Not pleased with the women I talked to or the fact that you guys sent us to a place that was closed and the place we actually dropped it off at was closer to were the move happened. Not impressed.

KENNETH K.
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Customer did not leave a comment.

KARL L.
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For a high mileage rental it still ran and drove well. Newer location and while a bit out of the way very nice facility and staff. I'll drive the extra few miles to rent here again

Todd S.
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

TROY G.
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Appreciate the service. Thank you.

Mark T.
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Customer did not leave a comment.

James N.
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BO A.
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Customer did not leave a comment.

Stephen B.
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Way way understaffed. Also said I wasn't due until later that day. I had my online schedule with me that showed I was on time.

STEVE B.
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All good

Judi E.
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Poor guy was so busy at 9 am! We were already 2 hours delayed trying to pick up a truck in Ames that had bad tires and had to go to Ankeny. I was probably less than patient because it was a 30 minute or more wait to pick up the keys in Ankeny. Yet the gentleman running the store was friendly as can be - despite the line of people.

Ramah H.
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Customer did not leave a comment.

MICHAEL P.
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Customer did not leave a comment.

Natasha B.
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Customer did not leave a comment.

Kent H.
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Customer did not leave a comment.

Becky V.
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Customer did not leave a comment.

larry H.
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Customer did not leave a comment.

Brittney B.
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Customer did not leave a comment.

Tracy S.
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Customer did not leave a comment.

Andrew R.
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Everything about my experience was outstanding. Great service, great facilities, great value.

Sean T.
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Customer did not leave a comment.

Gregory J.
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I was unable to find the key drop.

Timothy G.
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Customer did not leave a comment.

Lisa D.
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Customer did not leave a comment.

Dave W.
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Very easy to take back to Uhaul. Everything was excellent!

BRIAN N.
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24 hour drop off for a trailer could be a clearer.

Derek S.
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Customer did not leave a comment.

Jerald W.
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There was a cracked windshield that should have been fixed. It was almost entirely across the windshield. It started raining while driving and I noticed the passenger windshield wiper was horrible and failing apart.

No reviews have been submitted for this location.

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