Customer Reviews for Rocktops Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rocktops Inc

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Laurie D.
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Only damage was to a lock for the box - think it got bent during loading of the box to storage, not sure which end of trip. The movers in NC did an outstanding job!

Joshua W.
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This experience was terrible. They call me three hours before my scheduled pick up time for a trailer to tell me there wasn't any available. I had to drive AN HOUR AND 20 MINS to pick up the trailer I had requested days prior. They offered no discount and on top of that charged ME extra when I tried dropping off the trailer at my originally requested location. UHAUL expected me to make another 2 HOUR AND 40 MIN ROUND TRIP just to drop off a trailer. I'm definitely going Penske next time I've never had this issue with them and being in the military we move often. Very dissatisfied and just disappointed.

Steve W.
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Jackie C.
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TARA E.
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Steve W.
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steve W.
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Steve W.
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JOHN A.
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southeast M.
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Jillian L.
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My only complaint was I was never told what time the uhaul needed to be back. I brought my uhaul back an hour late and was charged a full days.

southeast W.
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Alexis P.
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My UBox came 3 days after the guaranteed date and no one could provide me an update or reason as to where it was or why it was late. I got a notification on my account that my UBox had arrived, but no confirmation from the destination location. When I called he said it was not there and it was no longer in his computer. I called customer service and they told me it was there... after customer service called the location it was confirmed that it was in fact there, although he told me it wasn't. On top of that, the moving company that I chose from the UHaul Moving Help page went out of business after I prepaid, so I had to find my own movers to pick up my container last minute and pay again. When my movers got there, they were informed that the UBox had not been properly inspected when it left Denver, and was so badly damaged that it was not safe for transit and needed to be on a special trailer. After turning my movers away and making them rent a UHaul trailer to tow my container, I finally received it. The UBox itself was splintered on the sides and the lock had bent so we had to pry it open. Somehow nothing inside was damaged, thankfully. Overall, yes they're cheaper than moving trucks, especially when going long distance (we moved almost 1,800 miles), but you get what you pay for and I will not be using UBox ever again.

steve W.
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Debra B.
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Steve W.
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RICHARD P.
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The U-Box containers were great. I ordered 4 and needed 6. Also i ordered them 2 weeks before loading. I also ordered help to load and bring the boxes. They were great. even though it took them an extra two hours. They had to go to two location to get the required boxes. The deliver to our new home cause another problem. Our boxes were at the delivery point on time. But they don't deliver them to our new location. i Went on Movers and ordered movers to find out that they are only labor to empty the boxes and don't deliver boxes. Because they were own by military personal they found a person to deliver the boxes. Yes it cost more. It was set up that the u-haul would have two, two box trailers. Two boxes to be delivered at a time. On the second run we found out that the U-Haul location only had one two box trailer and one, one box trailer. That meant an extra trip for the driver and delay in empty the boxes. Luck for us the company we used stayed with us and got the job done at no extra cost to us. Go Military company's. They will stick with you until the job is done.

Ely M.
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The 'manager' at rocktops in Castle Hayne Nc seems more focused on his countertop business than uhaul. His contractor to move the pods was very professional and prompt but she does not work out of this location. Getting her information from him was more complicated than it needed to be. If I choose to move using these boxes again I would not do it if I have to deal with rocktops again.

Anthony C.
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Betty M.
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southeast M.
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Steve W.
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Dean J.
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I was ripped-off at this location . My original online order for the trailer . I opted out of the insurance. It was slipped in on my order,at the location without my consent. They had me sign on a small digital tablet devise. I was picking up the trailer. I couldn`t see the area on that contract. Where these crooks added the insurance. I noticed these charges on my card latter. I went back to the location,they claimed nothing they could do. Look at my online order. I even pre-checked out. The insurance wasn`t on the online order.

Taylor S.
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Jessie is the BEST! She deserves a raise and then some! She delivered and picked up our boxes so fast and efficiently (not to mention on her birthday)! She rocks!

Fabio G.
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The online system. It charged me twice

Zachary H.
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James F.
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Shawn H.
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Steve W.
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southeast M.
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southeast M.
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Ernest H.
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George was extremely helpful and was a great experience. I'll use this location again for sure.

southeast M.
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Charmaine J.
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Debra W.
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southeast M.
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southeast M.
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debby M.
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Not a thing great service!

joe L.
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Everything went well good job

southeast M.
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John L.
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Great People here super helpful

Doris L.
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southeast M.
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southeast M.
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southeast M.
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Georgieanna S.
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Guy F.
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keren I.
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Robert B.
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Jack at Casltle Haynes NC went over and above! Awesome help, knowledge and the timing was absolutely flawless. The driver also found our new home for pick up and delivery. Thank you, Thank you, Thank you excellent performance.

Tim H.
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Raj @ Holiday motel in Whiteville,NC was very professional and courteous.Got me on the road quickly.

southeast M.
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southeast M.
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Cornelia J.
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southeast M.
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southeast M.
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southeast M.
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Theadie W.
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I love rocktops!

Theadie W.
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Your moving help services need improvement. Completely dissatisfied with the moving help service. Completely satisfied with rocktops service.

CINDY R.
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Jack was very accommodating to us.. we highly recommend him.. Jack is top notch!

CINDY R.
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Jacks the best! Went way out if his way to accommodate us.. he's top notch!

Carrie C.
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southeast M.
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southeast M.
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southeast M.
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Penelope R.
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southeast M.
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steve W.
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southeast M.
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southeast M.
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Rocktops I.
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southeast M.
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RONNIE J.
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The owner is very knowledgeable and professional. He's always in a good mood.

southeast M.
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robert L.
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Jack was very friendly and helpful

robert L.
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Jack was very friendly & helpful

southeast M.
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Barry J.
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When we called on the 20th to make arrangements to pick up the U-box on Wednesday, the man from Rocktops said it was too hot to pick up on Wednesday afternoon. So, picked it up on Thursday afternoon and he insisted we return the u-box and trailer the next morning early. Our rental agreement stated that we had it rented til the 24th. We never received any paperwork stating the u-box was returned along with the furniture pads. He said he didn't have any. Had no issues with the U-haul store in Kokomo Indiana and their customer service was very good and helpful

Jeremy S.
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Man at counter was very rude. He didn't know that I had already completed the Truck share 24/7 and just needed the key from the counter. He continued on his computer looking for the reservation and did not pay attention to me showing him my phone to receive my key. Once he realized I had already completed the process, I got my key. I also did not receive a dolly that I reserved with the truck.

southeast M.
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southeast M.
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Celia W.
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allen S.
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Great guy. Very friendly.

Peter H.
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Surprised it went this well. Moving is difficult at best. Never used UBox before, but will use in the future if needed. Was kept in the loop every step of the way from both ends of the move. Each storage unit called to inform me of pick up and delivery times; also, emails to let me know status of the box. Everything arrived safely, only one broken plastic tote lid. Moving service was exceptionally organized too. UBox saved me money as well, versus pods.

southeast M.
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southeast M.
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Kurt A.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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southeast M.
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RONNIE J.
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The owner was nice, professional and efficient. No problems.

MIchael R.
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william W.
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william W.
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No reviews have been submitted for this location.

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