Renting agent was very courteous and knowledgeable. The agent handling the return has poor people skills. He was rude and bossy. Took forever to process the truck back in.floyd S.
Customer Reviews for Rodeo Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The appliance dolly is in bad shape, the belt would retract in place, it is also fraying on the sides. Believing the gas guage is not working properly. Picked up the truck with gas sitting between 1/2 tank to 3/4tank. Drove 2 miles and the gas guage dropped below half a tank of gas. The cab and the back of truck stunk.Monique W.
I ordered a hand dolly, furniture dolly, and 24 furniture covers too which they didn't have. They said no uhaul store in the region have them. How can you move without them?William S.
vehicles ready but no hand dolly, furniture dolly, or furniture pads available even though they were ordered. How do you move without them; very carefully. Will check other options next time.William S.
I didn't picked that location but since I was getting 2 of the appliance dolly, I received an email saying that my requests was warranted at this location. So I drove over there to get what I needed and the service was awful the guy helping me was busy with other costumers since this place is a gas station/conviance store I had to wait 10 minutes for him to start helping me and he started asking questions that I had already replied to on my reservation. I was already aggravated with the fact that I had to wait that long. He made me go behind the counter to show me that there was no information in his computer and then he said that they didn't had no dollys... I was furious at that time. I called the number I was provided just to speak with different people that weren't even able to help me at this location do to the fact that my calls kept redirecting themselves to the San Antonio area or the Houston area... after 30 minutes of waiting on the phone and dealing with the person at the location I was able to leave with my uhual rental just to find out that nobody was going to help me getting the dolly I need it. Even though the lady on the phone said that she found one and she was gonna help me; so I can go get it at a different location. She never called me back and I had to find one somewhere else. Long story short I'll never recommend anyone to go to that place. Really disappointed.Leslie R.