Customer Reviews for Ross Auto Care
(U-Haul Neighborhood Dealer)

115 reviews

2038 Olive St   Lakeland, FL 33815

(863) 603-4047

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/17/2021 - 10/31/2024: Closed

Services at this Location:

Contact Us

(863) 603-4047

2038 Olive St
Lakeland, FL 33815

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/17/2021 - 10/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Amy W. 
Rating:
1.0

My reservation paperwork I printed out when I checked in said to drop off at Alamo drive location in Lakeland. I parked the vehicle at the Alamo drive location in an available spot at the Alamo drive location and proceeded to check out via the app. I observed that my drop off location was changed to the Uhaul location on US 98, which was well out of the way. I had to call customer service and the wait time was 30 minutes.( I also tried the chat option thinking it would be quicker but no agent connected to the chat within this timeframe). The agent on the phone had me drop off the vehicle at Ross Auto. She gave me the local number to call Monday to see about getting compensated for the mileage overage that this caused. I called the next morning and was told a manager would get back with me within 24 hours. The lot at Ross had less space than the Alamo drive location and there were cars everywhere and it was dark, not well lit, barely had any room to park the truck, appeared to be an unsafe area.

JAMES C. 
Rating:
1.0

Location is not acceptable, very dirty, nowhere to park. No personnel was wearing masks. Vehicle was not ready, had to wait 15 minutes to get checked out. I was the only customer.

Linda P. 
Rating:
1.0

Customer did not leave a comment.

ricco F. 
Rating:
1.0

The man would not check us in. He left location . We were told just drop it around corner. We called U Haul and was told go back to location. No one was there. Took pictures of trailer. Returned next morning. Man there could not check in trailer as he did not know how. He signed our receipt. Returned 4th time man gone again. Never have gottten proof U Haul was returned. RETURNED ON OCTOBER 12TH, MONDAY. WAS SUPPOSE TO BE RETURNED OCTOBER 14TH. Would love proof it was returned in system. Will never rent or return from this location. It is a junk yard. They drop trailers 2 streets away in an open field. A terrible location.

DAVID W. 
Rating:
5.0

Nothing

Rafael V. 
Rating:
3.0

Customer did not leave a comment.

Tammy S. 
Rating:
3.0

The drop off location was acceptable.

KEITH L. 
Rating:
4.0

This place is primarily an auto repair business, not a U haul Store. The owner and his staff were great. My reservation was ready, clean, and they hooked up the trailer and checked all safety features.The return was even easier . They are good people and I would use them again.The paperwork was accurate.

G BYRON H. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Good service.

Don T. 
Rating:
5.0

Customer did not leave a comment.

Kordale N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
3.0

We were told here that there are too many trailers that no one can accept them. Poor service from start to finish. You need to revise how you do business.

Steven H. 
Rating:
5.0

They backed my vehicle up to hook up and remove the trailer. They were very friendly

Holly F. 
Rating:
2.0

Smelled like a dirty ashtray. There were cigarette ashes in the cup holders and door handles

Thomas M. 
Rating:
5.0

Everything was good, no complains.

RAFAEL M. 
Rating:
3.0

Customer did not leave a comment.

Bryan P. 
Rating:
2.0

Sketchy looking, had to put out into main road to back trailer in

Guy G. 
Rating:
4.0

The location is in an older part of town and shows its age; as a long-time auto repair facility, a less-than-charitable description of it might include terms like "run down" and "seedy;" however, the man who checked me in was friendly and knew his way around the procedure, getting me out of there in a reasonable length of time. The truck was in good working order and I got a couple good tips from the fellow who brought it around to me. So, if anyone gives this place low marks due to its physical appearance I'd say temper that assessment with the knowledge that the company was well-represented by the folks involved in the transaction.

Jeffrey G. 
Rating:
3.0

I didn't like being charged for 4 DAYS when I only had it for 2 Days I went from Lakeland Florida to Pelham Alabama it's only a 9 hour drive you shouldn't be charged for 4 days

Kyle P. 
Rating:
2.0

The drop-off location was changed by U-Haul and it was confusing since we received 2 different emails with completely different information.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

dawson W. 
Rating:
5.0

Everyone was happy and smiling all the time and eager to help in every way

sheldon S. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

You people where good thanks you again

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
1.0

Location was extremely inconvenient. Only one person working there. Uhaul clearly is a side business.

Ann V. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
3.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
1.0

I will never recomend this place to anyone. I was overcharge eventhough I received an email notifying the change it was made to my record. I filed a complaint and Im waiting for resolution. But again, this place was horrible.

Ileana R. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

The shop was extremely filthy. The employees were auto mechanics, so of course were filled with oil, grease and sweat. The dolly I rented had a broken wheel and couldn't use it. This location was absolutely terrible, I would never recommend it

SUZETTE M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
1.0

See above

kathy M. 
Rating:
2.0

Customer did not leave a comment.

Myron H. 
Rating:
2.0

The mileage and gas on the rental equipment vehicle was incorrect. Before taking the vehicle off this location, I notified this business of the error and the only correction was on the paperwork and NOT in the computer system for U-Haul.

Abelardo G. 
Rating:
2.0

Better signage

craig B. 
Rating:
4.0

This location is a little scare. Nice people but first impression of the location, well it's one you would need to experience words can describe the experience.

allen H. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

PHIL G. 
Rating:
5.0

Good old country folks.

JUSTIN S. 
Rating:
1.0

This place is very filthy and full of dirty car parts and disassembled cars. The place was very scary looking and we did not feel safe. Also they had pictures of nude women on their tool boxes right in front of this office they lead me to complete the transaction. This place looked like a chop shop that criminals used to sell drugs and guns out of!

harry E. 
Rating:
2.0

This entire experience was the WORST! Placing a order, being called order was chgd, went to new location the guy was gone at 4:30 n told to come back at 5 (but before they close) call back order was canceled, got transferred tover wrong department. Get back at 5:02 man tried to say they were closed.

TRINA P. 
Rating:
5.0

Great experience! Nice guy to deal with Andy does a great job! Thanks

jack H. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
2.0

Very dirty facility, person serving me smoked heavily which is not respectful of customers, and the computer quit working during check out.

ronnie W. 
Rating:
5.0

Customer did not leave a comment.

Ray G. 
Rating:
3.0

Customer did not leave a comment.

KAREN H. 
Rating:
3.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
1.0

The truck was dirty, there was dirt and leaves in the cargo bay. Also truck wasn't ready for appt time. Had to wait 45 minutes for them to do paperwork and get truck that was buried on the lot. Also charged me for dolly and pads that I didn't request or use. They removed the loose ones from the truck and then charged me for the ones secured to the wall of the truck even though the seal was never broken.... Worst experience ever with uhaul.....

Raymond S. 
Rating:
2.0

Uhaul truck interior dash lights and dome light were not working. Taillights did not work. Both these things were very inconvenient and not safe for night time driving which I had to do. Truck was also very low on oil when received.

CHASE D. 
Rating:
3.0

We had to clean the mirrors but very nice people. Mostly good.

GREGG S. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

Jeniffer B. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
2.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
2.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
3.0

Customer did not leave a comment.

AISHA J. 
Rating:
1.0

tell them to get the dogs off premises

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Brandy H. 
Rating:
3.0

Went to main uhaul store first they couldn't rent equipment because the power was out then went to this place where no one knew how to actually rent anything. I also had to go rent a dolly some where else as they didn't have one. I will never use uhaul again even if my life depended on it

Thomas M. 
Rating:
5.0

Excellent customer service

Gloria A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

Customer did not leave a comment.

Veronica S. 
Rating:
3.0

Have a cleaner place to pick up a u=haul truck. we had to go all the way in the back to get someone to help it was a little scary.

ELISE B. 
Rating:
5.0

Customer did not leave a comment.

dennis C. 
Rating:
1.0

Not recommend this location to no one. They are con artists they put wrong mileage on paper work in system an lie about how much gas was in the uhaul this isn't the first time this place has rip me off. For any one who rents a uhaul don't go to that location on Ross Auto Care on George Jenkins in Lakeland, FL they rip me off I called an talk to the owner Joe for a whole week never respond back to me. Talk to Ozzy the person that rented me the uhaul never did he give me a call back. I called the manager over joe which his name is junior an he never called me back. This place should be investigated because they lie about the gas an mileage on there uhaul trucks.

lisa G. 
Rating:
5.0

nothing. everything was perfect!

william B. 
Rating:
5.0

most helpful in return of vehicle and processing paperwork very nice personnel.

WILBUR C. 
Rating:
1.0

Deplorable!!!

TEDDY B. 
Rating:
5.0

the guys at the location were very helpfull and polite I would recamend this location to EVERYONE thank you

rod C. 
Rating:
2.0

I was charged a extra day rental and extra day safemove and location i rented from did not know how to have charges reimbursed back to my bank account. I am still waiting to have this resolved and it has been almost 2 weeks since renting trunk.

paul A. 
Rating:
5.0

Customer did not leave a comment.

scott R. 
Rating:
3.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

after showing up at my original scheduled time of 10 am at the Sample St. location only to find it closed your rep redirected me to Northside aluminum location. When I showed up there it was also closed. After 15 minutes on hold with your customer service dept. I told the rep not to redirect me again, that I would look for myself. I stumbled upon Ross Auto and they were just wonderful to deal with. You need to revoke the franchises of holders who do not conform to your advertising.

DENNIS C. 
Rating:
3.0

Better signs to show you where to go

Elizabeth K. 
Rating:
3.0

The location is a little rough. Personnel were helpful and considerate.

CHARLES F. 
Rating:
3.0

Question 2. Clean, but not maintained. Back-fired and bucked attempting to get to Interstate highway speeds. Front end too unsprung, as steering had a tendency to float in lane. Didn't dare go over 60mph. For the record I'm an experienced CDL Interstate driver, but I'd quit a company if that was all they had to offer. Also ABS warning light came on while driving. Go back to the old standard of when a customer picked up a truck it's gas/diesel tank(s) were full. Trying to guesstimate fuel usage sucks! Ross Auto Care was advised of the problems and may not have been aware of them as not everyone will report the problems.

JAMES A B. 
Rating:
3.0

the attendants were terrific and very accommodating. Truly, you cannot judge a book by its cover. Intimidating at first, but the gentlemen we delt with were very friendly and made sure we had everything we needed to make the move easier. Explained all the rules, etc. with us in completion and so that we understood.

CATHERINE C. 
Rating:
5.0

I arrived at the time for my reservation that I had confirmation for but there was nothing in the system, this was not the fault of the dealer but of Uhaul, so the only reason I was able to get a truck was because he called a customer who thankfully had to cancel, otherwise I would have been out of luck so not sure what went wrong but you would think if you receive a confirmation that it would be in system

ALAN P. 
Rating:
4.0

I recieved excellent service from the owners of the U-Haul business.

CAROLE B. 
Rating:
2.0

This location is lacking in properly maintained equipment, adequate space, and professional personnel.

HOWARD J. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
3.0

Hard to find and sort of seedy! They were friendly and polite.

MICHAEL D. 
Rating:
5.0

Thanks Super job Really appreciate the help!! Thanks Again

RONALD M. 
Rating:
5.0

Fast,easy,friendly. A great experience

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

MARIJO Q. 
Rating:
5.0

The gentlemen were very polite and helpful. For sure will NEVER use anyone else in this area! Thank you guys!

DEBBIE C. 
Rating:
3.0

Customer did not leave a comment.

JOANNA J. 
Rating:
2.0

This was an easy location for us to drop the truck off, but it looks like a junk yard. Old cars parked everywhere and dirty. Not a location I would want to drop the truck off if I was alone (as I'm female) I was glad my husband was with me. Scary area!

NANCY C. 
Rating:
5.0

we had a wonderful experience!!! staff was kind and helpful!!

james C. 
Rating:
3.0

Customer did not leave a comment.

FRANK D. 
Rating:
1.0

Picked up truck from a repair garage. Office not clean. Would not recommend for U Haul customers.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

IRENE R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top