Customer Reviews for Royal Ford & Mercury Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Royal Ford & Mercury Motors

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Shar S.
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They were very kind and easy to deal with for pickup of the uhaul in Owego! I liked how they were willing to work with me and give me extra mileage since I had to go further than normal, as I had to order the truck last minute and this pickup location was the only closest uhaul center to where I was located, but it was quite far.

Alexander S.
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Good doing business with the Royal Ford location.

Susan W.
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I believe my personal vehicle was broken into. Battery was dead, rear latch on my SUV wasn't engaged, the front lid on the SUV doesn't close anymore and their are "jaw" marks down the left edge of the thin side of the front lid. Nothinhing appears missing.

Brian K.
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Was confusing where to drop off the truck. No signage where to enter the building. Once I asked several people I was able to find it. The woman behind the counter was helpful explaining I needed to do online checkout.

Joe Q.
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Customer did not leave a comment.

Valerie P.
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Customer did not leave a comment.

eric D.
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no improvements needed

John B.
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Customer did not leave a comment.

Frank P.
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Customer did not leave a comment.

elizabeth C.
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Customer did not leave a comment.

Brian B.
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Truck was dirty, stunk of cigar/cigarette smoke, windows were filthy and hard to see out as well as bad windshield wipers, oil was due to be serviced and truck bed was dirty. Improvements should include: coming out to see the customer and see their needs, cleaning the vehicles, having vehicles to be seen from the road and not in a muddy back lot for the customer to go get.

Michael R.
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Customer did not leave a comment.

Rachel B.
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Diana H.
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Only complaint except for customer service on the phone,I was on hold for 22.4 minutes and finally hung up!

Luke J.
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Owego drop off should have a sign as to where they want the uhaul dropped off at.

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I am so mad! The bill for the rental at $45.00 a day figured out to $315.00. For the 7 days that I had it. I had been given 9 days on the contract I was charged over five hundred dollars~ almost six!!! I will never use uhaul again!!

Jeffrey D.
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It would be nice if the trailer tongue had a mechanical means of raising the hitch so that it could be backed under. The tongue weight is approximately 150 lbs. Great rental experience otherwise!

Brian S.
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Dropped off after hours so I can't rate it

Bryan S.
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Customer did not leave a comment.

peter B.
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Customer did not leave a comment.

philip W.
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All went well but no one can answer giestions

ROBERT P.
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Customer did not leave a comment.

KEVIN H.
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My two concerns I had was that after just leaving, I notice that the gas was at 5/8 and not 15/16 and the truck was full of snow from the storm prior to pick up. I filled the tank but I am sure that someone wrote the gas figure down wrong and or used it between me picking up and the last time used. D-

william b N.
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counter people told me to do it online, rude and unhelpful ladies could not be bothered...

Pat S.
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Very easy and fast to return the uhaul. Would recommend them to everyone.

joshua L.
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Customer did not leave a comment.

jarrod C.
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David P.
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Customer did not leave a comment.

RICHARD O.
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Bonnie S.
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roderick J.
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donald H.
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Great place and service. Just remain as is.

William A.
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Customer did not leave a comment.

kevin B.
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2nd time I've rented in a month and am very pleased with excellent customer service! Great Job! Keep it up.

Tom R.
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The uhaul trailer was filled with mud and glass. It took me two hours to clean this trailer. There was broken glass everywhere and ended up ripping my furniture. I am very upset with my experience and will not be using uhaul in the future. Especially from this location.

JOHN L.
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just dropped key in box. could not have been any better. The lite in Owego is a long one !

Ryan M.
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Walk around truck license plate was missing off truck never noticed till after I had gotten 40 some miles away

Joe D.
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After Hours drop off. Very easy and worked out great

BRADLEY C.
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Customer did not leave a comment.

AMY R.
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Was charged. .79 per mile when website said .59

Charles H.
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Customer did not leave a comment.

CLAUDINE T.
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Customer did not leave a comment.

Kerry M.
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Customer did not leave a comment.

Douglas L C.
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Customer did not leave a comment.

TIM S.
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Customer did not leave a comment.

Stephen R.
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People were not knowledgeable about the car hauler that I rented. When I asked questions, the woman denied responsibility. Your website led me to believe that someone would check my vehicle to insure that it was adequate and safely hooked up. These people couldn't care less.

fran C.
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Customer did not leave a comment.

MARY R.
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The furniture blankets that I rented we wet. I had to dry them before I used them. The 10' ft was an easy driver for me. Thank you

Julie C.
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Smooth checkout with the truck. Agent was very pleasant and nice to deal with. Check in was just as smooth and even with the nasty weather the agent was still very pleasant throughout the process.

TRAVIS L.
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Customer did not leave a comment.

ALLEN F.
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Help was great and got me on my way.

MELISSA D.
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Customer did not leave a comment.

Michael T.
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Douglas P.
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ANDREW D F.
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ERNEST B.
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KRYSTAL D.
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Customer did not leave a comment.

James R.
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Nicholas F.
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The trailer was very dirty, found in the weeds and made a horrible noise. I returned it within hours because I was worried that something was wrong. When I went to return it to NJ, I waited outside for a long time because the sign noted instructions that someone would come out to help me. After waiting for 15 minutes I went inside to find a kid texting on his cellular phone. I had a horrible experience and also took photos.

SUSAN B.
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Customer did not leave a comment.

ELENIE K.
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Customer did not leave a comment.

CHRISTINA C.
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Michael L.
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Raymond W.
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Customer did not leave a comment.

Donald W.
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The gas tank was not full when I picked the truck up. I drove a total of 22 miles and put 5.9 gallons of gas in it prior to returning. Maybe the truck needs a tune up if this is the mileage one can expect. I mean less than 4 MPG? Seriously.....

janet e H.
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Customer did not leave a comment.

GERALD R.
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Customer did not leave a comment.

MARIO Z.
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Gene S.
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Scott T.
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Customer did not leave a comment.

PATRICK C.
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Amount of gas in tank was off from paperwork by 1/8 tank. Was told to tell drop off location, the drop off location said it was an issue with pickup location. No resolve.

heather L.
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awful place as a female. I had to physically lift up the trailer by myself as it had no trailer leg with a crank. used my own 4x4 to chock the wheel. VERY POOR!!!

NATHAN B.
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Customer did not leave a comment.

Rachel L.
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like I said before I would of like to of known that I would have to travel to owego to get the truck instead of staying local and for the inconvenience I think i should of received a discount instead of 25extra miles

HAROLD G.
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Customer did not leave a comment.

Patricia S.
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Felicia M.
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Mary H.
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the person who gave us the keys was nasty and did not want to hear our concerns about the scratches and dents on the truck.

Pamela J.
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Customer did not leave a comment.

steven R.
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No one was there when we dropped off.

Thad P.
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Poor signage to indicate rental pickup location. This was an alternate pickup location and vehicle size because U-Haul changed my reservation at the last minute. They should not call it a "reservation" if they can't guarantee that the vehicle will be available.

Joe Q.
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Customer did not leave a comment.

GLENN M.
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Customer did not leave a comment.

KORI T.
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Customer did not leave a comment.

WESTLY H.
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STEPHEN B.
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Everyone was friendly and I had a great experience.

Donna G.
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NA

HARRY F.
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Customer did not leave a comment.

MATTHEW C.
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For one not tell your customers that there liars!

Fred L.
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only for convenience in Owego, NY.

AIDAN R.
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Customer did not leave a comment.

RICHARD P.
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I was disappointed that the truck was delivered two hours later than reserved and that the truck was smaller than reserved, and without any adjustment in cost.

ROBERT H.
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Really at the owego location the company of uhaul itself could take tips on courteousness, promptness and professionalism shown by the owego branch, they were absolutely a joy to work with. Thank you so very much for your service. Sincerely yours in Christ Jesus, pastor bob harris.

MICHAEL P.
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Customer did not leave a comment.

JOSEPH D.
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perfect

Emory B.
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Customer did not leave a comment.

BERN S.
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CHRISTOPHER B.
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Customer did not leave a comment.

STEVE A.
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Kelli A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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