We ordered a 26ft had to drive 45 minutes to pickup a 20ft. We did everything online so it should have been a quick in and out. It took almost an hour because there was a problem in the system refunding the difference with the smaller truck. There was also a 26ft sitting beside the 20ft when we picked up. Once the refund was figured out, the has gauge was off, but a picture wouldn't upload to prove it. We didn't get the furniture pads we paid for either. The man at our drop off location was amazing, and rectified the gas problem. Excellent customer service here in Grande Cache.Cory C.
Customer Reviews for Ryans Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing Everything was as we needed Will definitely use this location again when we are needing a trailer againJudith J.
Customer did not leave a comment.Santhosh R.
For a big company. Your systems need a major upgrade... First of all, we were sent to a different location for our free 1 month storage in calgary that didn't have a storage facility in the first place!?! The manager at this location is planning to close that location for the day since staff did not show and turning down customers on the spot!?!?. As a customer, I could care less. I just need your help regarding my reservation, my storage and returning the truck without issues. We got sent to a different and the right location for our storage, waited 45 min in line since there is only 1 staff at the front desk. She then proceeded to gave us our storage unit only to realize that it was occupied ( according to the maintenance guy) after we unloaded most of our belognings on the 2nd floor and we required a key to the unit that was never given to us. Moving 2 houses is already stressful and for a moving company UHaul, you guys made it worst. What a gongshow. After complaining and talking to Dennis, the maintenance guy, he went out of his way to help us get a bigger unit with a key. He is the only one here that actually helped us and he's the maintenance guy. Apparently the manager isn't in. What the hell? On a weekday? No one is leading the warehouse!?! We then went back at the front desk to confirm if everything was handled properly and Ayan, couldn't even acknowledge our concerns that we spent nearly 4 hours in 2 different Uhaul locations trying to store our belongings and return the truck after 2 moves. No sypmphaty for the customer whatsoever and they are still wanting to charge us the full price of the storage we didnt intend to have in the first place. Dont make customer pay for your mistakes and unprofesionalism UHaul. By the way your staff made verbal promises and I am still waiting for a call back from Nick the manager for all these inconsiderate inconveniences... Your guys mission should be making clients moving experiences painless and easy. It was definetly the contrary.Loudemart S.
Customer did not leave a comment.Lloyanne Y.
Customer did not leave a comment.David D.
Why does the uhaul agent have to take a photocopy of my drivers license? Wouldn't just my drivers license number be sufficient? Is there not a chance of identity theft here?Michael W.
Customer did not leave a comment.Katharina R.
Owners are very pleasant.Diana R.
Ryan's storage was very easy to locate, quick pick up and return of u-haul trailer. Everything went well. Thank youTanya L.
excellent location, really easy to find. Friendly staff,Michael O.
I want buy one of them trailers how can IPaul S.
Customer did not leave a comment.Berry G.
Customer did not leave a comment.Dustin O.
Customer did not leave a comment.Terri C.
Customer did not leave a comment.Jared H.
Customer did not leave a comment.Patric H.
Customer did not leave a comment.CHRISTINE M.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Dwight M.
Customer did not leave a comment.Monique B.
Customer did not leave a comment.Michele G.
Customer did not leave a comment.Tristan Jae L.
Customer did not leave a comment.Deborah Lynn H.
Customer did not leave a comment.Tracy W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Zebabanu R.
Customer did not leave a comment.Luitje M.