Customer Reviews for Safe Harbor Storage
(U-Haul Neighborhood Dealer)

162 reviews

4091 George Washington Memorial Hwy   Hayes, VA 23072

(804) 684-8513

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 684-8513

4091 George Washington Memorial Hwy
Hayes, VA 23072

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Nice easy pickup and great friendly staff.

William C. 
Rating:
5.0

They were very nice and helpful.

Mark R. 
Rating:
5.0

No improvement needed, everything went perfectly

Julie S. 
Rating:
5.0

The mobile app did not work well. Fortunately the office was open. The app is slow and I had to re-eneter information that i hsd already entered. It basically cost me a half hour delay.

VINCENT FLYNT L. 
Rating:
5.0

Not the fault of the pick up location, but the trucks a/c was broken and made for a hot unpleasant 6 hour drive.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ADRIAN C. 
Rating:
5.0

GREAT STAFF KIND AND VERY EASY AND HELPFUL TO WORK WITH.

CHARLES ANDREW D. 
Rating:
5.0

I can't quite remember the ladies name that helped me. She was very kind and helpful and if I need to rent a trailer again I will definitely use Safe Harbor Storage.

Janice E. 
Rating:
5.0

Customer did not leave a comment.

RUBYANN C. 
Rating:
5.0

Excellent customer service

JERRY ALLEN G. 
Rating:
4.0

If the office will be closed the next drop off day please communicate that to customer so they leave enough time to do in check in by themselves

CRYSTAL LYNN K. 
Rating:
5.0

It was a great help to me and my husband. We are elderly and the truck reduced the amount of trips we needed to make. It was easy to drive and operate.

LINDA GUILFORD I. 
Rating:
5.0

The staff at this location made a VERY easy transaction and I look forward to using them again in the future!

Ray P. 
Rating:
5.0

Staff was extremely nice and understanding.I will definitely reuse them.

TRACYMARIA C. 
Rating:
5.0

Customer did not leave a comment.

DARRELL A. 
Rating:
5.0

Customer did not leave a comment.

PAUL WILLIAM D. 
Rating:
1.0

Get the mileage right & call a customer back when they ask for someone to contact them

JODI LYNN W. 
Rating:
3.0

Customer did not leave a comment.

SHANNNON D. 
Rating:
5.0

All good at drop off as well.

David T. 
Rating:
3.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Lady that helped me was friendly as could be, in and out , pickup and drop off was super simple.

DAVIDJOEL F. 
Rating:
5.0

Customer did not leave a comment.

EDNA DENISE E. 
Rating:
5.0

The people at this location were very kind and helpful.

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

TODDDUVAL D. 
Rating:
4.0

The service was excellent but the truck needs maintenance. 1) The brakes sound like they need pads. 2) The right side mirror will not stay in place (missing a screw for tightening); therefore, it is of no value to the driver so changing lanes to the right I just prayed that it was safe after keeping my signal on for a period of time. 3) There is no back up buzzer for the truck to alert others that you are backing up . 4) It was the worse rental that I have ever used. 5) It truly made me feel unsafe. 60 Please make these repairs before sending it back out.

LAVERNECATLETT F. 
Rating:
3.0

The parking lot was very tight to maneuver a 6X12 trailer in. Asked for a Jack to lift the trailer tongue off the hitch (I have a bad back) and the attendant was a little put out. ( A slight attitude) other than that everything else went ok

Christopher M. 
Rating:
5.0

Great customer service! Thank you!

Christopher P. 
Rating:
5.0

Best customer service and prompt availability!! Will use them again!!

LISA C. 
Rating:
5.0

Newer equipment maybe but it worked fine. Very nice and very helpful people!

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

They with were great...…..Not only with helping to arrange the rental and pick up in another State.....but with the one-way drop off as well.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

REBECCANORTHEN L. 
Rating:
3.0

This comment is not about this location but the online service. I booked and confirmed a rental truck at a different location. Provided all the information. several days later when I called the place I was to pick up the truck in order to see if I can pick up the truck earlier. They mentioned they have no reservation for me. They don't even have the size truck I wanted. They told me to call the 1 800 number I did and got another location. I was coming from NC to Virginia, If I did not call to change the time I would have been without a truck.

steven V. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Shut down

Eliran S. 
Rating:
5.0

Nothing everything was amazing

Michael H. 
Rating:
5.0

Nothing we had an excellent experience with them employees were very polite and very helpful.

James W. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Lady was super nice

James A. 
Rating:
4.0

Customer did not leave a comment.

LAVOY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMF W. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
3.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Very friendly service, no hassle with pickup or return, good equipment, rates were reasonably priced. Overall excellent experience using this location. Highly recommend using them for your moving needs!

CARLTON M. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

I feel the mileage rate is a little high it almost mad me consider just taking two trips in a pickup truck

ALTONKEVIN C. 
Rating:
5.0

Still doing a.great job 825,and dealer was great

Charles B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

I had never used a haul before It sounded reasonable at first I only needed a 15 ft truck for 1 haul The rate is outrageous... I went 24miles total Cost me almost $100 I won't rent a truck again! I could've got some friends to help me out for free lesson learned

Kathlene G. 
Rating:
5.0

Customer did not leave a comment.

ANGELAMARIE R. 
Rating:
4.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA T. 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Amazing service and fast check out and friendly staff.

Troy F. 
Rating:
5.0

Excellent customer service. Very fast and proficient. Explained all of the charges, covered everything from vehicle troubles to putting gas back into the vehicle. Even made me a cup of coffee. Thank you very much. Would highly recommend this office.

Perry J. 
Rating:
4.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Very easy process no problems

Dameka S. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Nothing...great and friendly service, first rate equipment! Thanks.

david R. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

Unprofessional

Chyanne B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Upon picking up front passenger tire was low, informed the staff of low air in tire, then was told to just add air to it. And that it wasn't important to take note of it being low.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

There should be a tongue jack on the trailers. I had to go get someone to help me and then we still had to use our car jack to lift it up on to the hitch. And use it again to unhitch it. Would never have been able to do it by myself! Employee at location very pleasant and helpful.

Michelle A. 
Rating:
4.0

Truck cab was pretty dirty. Initial fuel gauge reading was wrong

George L. 
Rating:
5.0

They got me in and out very quickly.

Jimmie E. 
Rating:
4.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

She was very helpful , kind and knowledgeable.

Stephen F. 
Rating:
3.0

Stop sending people all over hell's half acre to pick up the truck they ordered. Checking in on my phone took way to long.

Warner W. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
3.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Good location; trailer on open field for easy maneuvering..

Bradley G. 
Rating:
4.0

Customer did not leave a comment.

Carl E. 
Rating:
5.0

Customer did not leave a comment.

Prescott F. 
Rating:
4.0

The return itself was ok. I wish Uhaul was more explicit in their return instructions. I was unaware my equipment return had a time. I thought it was by the end of the day. Needless to say I returned it a few hours late and essentially was charged an additional day.

Zachary N. 
Rating:
4.0

I returned some equipment after hours and it would have been nice if the online instructions said where to park. At this particular location, the trailer returns are past another building, on the grass.

Zachary N. 
Rating:
5.0

Becky was great

Janice H. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Equipment was located in large open field, which made pickup and drop off easy.

BRADLEY G. 
Rating:
3.0

The location was fine but less than 24 hours before my pickup the location was changed which was almost an hour away. This was after making my reservation 2 weeks in advance. I hired movers to assist and this caused a 2 hour delay and time was crritical because I had to get to the weigh station. I'm not sure if this is normal, but it seems unacceptable to me.

David T. 
Rating:
5.0

Really nice staff

mark C. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

Kerrica R. 
Rating:
5.0

Customer did not leave a comment.

Juanita W. 
Rating:
5.0

Returned the truck on a day they were closed, spoke to customer service over the phone, worked great for me, in and out, DONE!

Donna C. 
Rating:
2.0

No posting or idea on where to leave truck. Not even a parking lot and located on a busy highway. Had to spend significant time calling company for directions on how/where to leave truck.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

jay Z. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Carmen W. 
Rating:
5.0

Wonderful place, very friendly personnel that made it a very nice experience to return my equipment

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
No reviews have been submitted for this location.

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