Customer Reviews for Safe Harbor Storage
(U-Haul Neighborhood Dealer)

210 reviews

4091 George Washington Memorial Hwy   Hayes, VA 23072

(804) 684-8513

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(804) 684-8513

4091 George Washington Memorial Hwy
Hayes, VA 23072

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The only problem we had was with Uhaul itself. We purposely rented a truck for a different location because they opened at 7am. The day before we were to pick it up Uhaul connected us and o confirm it. And they changed the location to a place that opened at 10am setting us back 3hrs. They place we got it from was very nice and helpful but Uhaul setting us back three hours cost us a ton of time hitting rush hour traffic that we wouldn't of hit leaving 3hrs earlier.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Claudius R. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Great Experience. Kudos to Becca the office manager.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

jackie R. 
Rating:
5.0

Nothing at all I was very satisfied

Mark I. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Becky made our experience renting the best weve had in 35 years

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

vincent S. 
Rating:
5.0

Everything was in order. Becky is a very friendly person and is very informative about U haul equipment.

elliot M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND FRANK W. 
Rating:
5.0

I ordered on line and used the online check-in process. When i went to get the truck it only took 3 min. I would highly recommend doing this.

Anthony V. 
Rating:
5.0

Becky customer service is exceptional.

DAVID MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

GENE MARK R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA LYNNE F. 
Rating:
5.0

The process was pleasant. No complaints.

PAMELA LYNN H. 
Rating:
5.0

Customer did not leave a comment.

GARYMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Very nice, helpful staff. Thanks.

MARTY W. 
Rating:
3.0

We were charged for 2 days and only had the truck one

SIMON DAVIS J. 
Rating:
5.0

Completely smooth sailing!

BRADLEY ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Vincent N. 
Rating:
4.0

Customer did not leave a comment.

DAWNELEWIS S. 
Rating:
5.0

I have rented several trailers in the last year and Safe Storage 4091 George Washington Memorial Hwy Hayes, Va 23072 has been great to work with

DONALD SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMWORTH D. 
Rating:
5.0

Customer did not leave a comment.

ADRIANRICHARD R. 
Rating:
4.0

I rented a new pickup truck and put 27 miles on it. It had 805 miles on it when I picked it up and had 832 miles when I returned it. I was charged $16.62 for four gallons of gas, at a rate of $4.16 per gallon. This works out to 6.75 miles per gallon. Such a mpg rating would make the vehicle cost prohibitive. Additionally, there was a $1.00 environmental fund, never explained before hand. The employee asked if a receipt could be e-mailed to me, I said yes, even though no one else was there and she was not engaged in anything else. Now I understand the ruse.

JAMESLENWOOD M. 
Rating:
3.0

Customer did not leave a comment.

DALLAS M. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

The Uhaul representative was friendly and the trailer was in perfect shape. My only issue was that I requested an appliance dolly to the day before to move a fridge only to arrive and find out they did not have one.

DAVID WAYNE J. 
Rating:
5.0

This location was well organized.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

DARIENARNEZ P. 
Rating:
5.0

The equipment worked well and was well maintained. The manager did a great job helping me throughout the rental process. Highly recommend.

Fred B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER RYAN C. 
Rating:
1.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

JOHNARTHUR N. 
Rating:
5.0

Very nice and great Customer service

ANDREW KEITH P. 
Rating:
3.0

Provide feedback on proper height of hitch to tow specific trailer.

CHRISTOPHER JAME F. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE S. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer service guy named Forest hung up on me on the phone, my reservation was not kept.

JASONWARREN C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALAN W. 
Rating:
3.0

This response does not reflect on this location. I think the price was absolutely ridiculous. $900 for a 5'x8' cargo trailer is insane. I understand my journey was a long distance. And I purchased the insurance for $40. But that price is raping someone.

JAMESHEATH H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Nice easy pickup and great friendly staff.

William C. 
Rating:
5.0

They were very nice and helpful.

Mark R. 
Rating:
5.0

No improvement needed, everything went perfectly

Julie S. 
Rating:
5.0

The mobile app did not work well. Fortunately the office was open. The app is slow and I had to re-eneter information that i hsd already entered. It basically cost me a half hour delay.

VINCENT FLYNT L. 
Rating:
5.0

Not the fault of the pick up location, but the trucks a/c was broken and made for a hot unpleasant 6 hour drive.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ADRIAN C. 
Rating:
5.0

GREAT STAFF KIND AND VERY EASY AND HELPFUL TO WORK WITH.

CHARLES ANDREW D. 
Rating:
5.0

I can't quite remember the ladies name that helped me. She was very kind and helpful and if I need to rent a trailer again I will definitely use Safe Harbor Storage.

Janice E. 
Rating:
5.0

Customer did not leave a comment.

RUBYANN C. 
Rating:
5.0

Excellent customer service

JERRY ALLEN G. 
Rating:
4.0

If the office will be closed the next drop off day please communicate that to customer so they leave enough time to do in check in by themselves

CRYSTAL LYNN K. 
Rating:
5.0

It was a great help to me and my husband. We are elderly and the truck reduced the amount of trips we needed to make. It was easy to drive and operate.

LINDA GUILFORD I. 
Rating:
5.0

The staff at this location made a VERY easy transaction and I look forward to using them again in the future!

Ray P. 
Rating:
5.0

Staff was extremely nice and understanding.I will definitely reuse them.

TRACYMARIA C. 
Rating:
5.0

Customer did not leave a comment.

DARRELL A. 
Rating:
5.0

Customer did not leave a comment.

PAUL WILLIAM D. 
Rating:
1.0

Get the mileage right & call a customer back when they ask for someone to contact them

JODI LYNN W. 
Rating:
3.0

Customer did not leave a comment.

SHANNNON D. 
Rating:
5.0

All good at drop off as well.

David T. 
Rating:
3.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Lady that helped me was friendly as could be, in and out , pickup and drop off was super simple.

DAVIDJOEL F. 
Rating:
5.0

Customer did not leave a comment.

EDNA DENISE E. 
Rating:
5.0

The people at this location were very kind and helpful.

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

TODDDUVAL D. 
Rating:
4.0

The service was excellent but the truck needs maintenance. 1) The brakes sound like they need pads. 2) The right side mirror will not stay in place (missing a screw for tightening); therefore, it is of no value to the driver so changing lanes to the right I just prayed that it was safe after keeping my signal on for a period of time. 3) There is no back up buzzer for the truck to alert others that you are backing up . 4) It was the worse rental that I have ever used. 5) It truly made me feel unsafe. 60 Please make these repairs before sending it back out.

LAVERNECATLETT F. 
Rating:
3.0

The parking lot was very tight to maneuver a 6X12 trailer in. Asked for a Jack to lift the trailer tongue off the hitch (I have a bad back) and the attendant was a little put out. ( A slight attitude) other than that everything else went ok

Christopher M. 
Rating:
5.0

Great customer service! Thank you!

Christopher P. 
Rating:
5.0

Best customer service and prompt availability!! Will use them again!!

LISA C. 
Rating:
5.0

Newer equipment maybe but it worked fine. Very nice and very helpful people!

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

They with were great...…..Not only with helping to arrange the rental and pick up in another State.....but with the one-way drop off as well.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

REBECCANORTHEN L. 
Rating:
3.0

This comment is not about this location but the online service. I booked and confirmed a rental truck at a different location. Provided all the information. several days later when I called the place I was to pick up the truck in order to see if I can pick up the truck earlier. They mentioned they have no reservation for me. They don't even have the size truck I wanted. They told me to call the 1 800 number I did and got another location. I was coming from NC to Virginia, If I did not call to change the time I would have been without a truck.

steven V. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Shut down

Eliran S. 
Rating:
5.0

Nothing everything was amazing

Michael H. 
Rating:
5.0

Nothing we had an excellent experience with them employees were very polite and very helpful.

James W. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Lady was super nice

James A. 
Rating:
4.0

Customer did not leave a comment.

LAVOY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMF W. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
3.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Very friendly service, no hassle with pickup or return, good equipment, rates were reasonably priced. Overall excellent experience using this location. Highly recommend using them for your moving needs!

CARLTON M. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

I feel the mileage rate is a little high it almost mad me consider just taking two trips in a pickup truck

ALTONKEVIN C. 
Rating:
5.0

Still doing a.great job 825,and dealer was great

Charles B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
No reviews have been submitted for this location.

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