I was overcharged. Customer service was poor. I would not recommend anybody to this place.
Brian W.
Customer Reviews for Safenest Storage Summerville Central
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van itself was filthy on the exterior. Looked like it had never been washed. While the inter looked clean, there was a very strong odor of some type of farm animal or something in it. Yes farm animal. It smelled like someone had transported something in it.
Scott S.Had to call U-Haul customer service to both confirm the right vehicle and receive information on how to obtain the keys for my rental. Customer service was great and got things taken care of quickly so I would be more likely to rent straight through a U-Haul location than go through truck share
AMBER H.Gloria and her crew made the process quick and simple
Adrian H.Staff who checked us in were so polite and kind.
Christine S.The female staff person that assisted me was very knowledgeable about the equipment that I rented. She was very professional. She gave me a courtesy call when I had not arrived at my designated pick up time. I would recommend this location to family and friends.
Debra K.How do you have trailers listed, but nobody to install it, regional doesn't even call back either, don't recommend
Richard G.Clean and sanitized all trucks after drop-off! Vents are filled with pollen, not sweeper out or wiped down. Smells stink and runs like the engine is not well maintained! Signs are posted to wear a mask but the office assistant didn't have on any! People also came in without a mask and still got to enter!
Tamara H.I was billed incorrectly. There was an additional 14.85 billed to me without explanation. I'll use a more reputable company in the future.
David B.I would only recommend this location if Mrs. Gloria M. is still working there. She is the absolute BEST! She deserves a raise. She is very knowledgeable for both storage and Uhaul and is definitely an asset. It would be a major loss if she left this location. She knows what she's doing!
Tamar K.Again Mrs. Gloria M. is running this place like a Pro. To see one person doing so much is amazing. When I came back for the 2nd time she was just as proficient as the first time. Amazing customer service. While sitting there multiple customers came in and she was amazing while serving us all. Great job Mrs. Gloria thanks for your help during such a HARD time in mine and my family's life.
Tamar K.Mrs. Gloria M. she is very knowledgeable and handles this location like a professional. IDC where I am I'd drive just to rent at this location. She knows what she's doing and it was a very smart choice hiring her to run this location. Check in and out was quick and efficient. This lady knows exactly what she's doing. Excellent customer service Mrs. Gloria you deserve a raise!
Tamar T K.Took forever to get the vehicle. As a dealership there was an issue connecting with our corporate reservation. Also the U-haul website should be updated to reflect the opening times of facility. Our original reservation was to pick the vehicle up at the trolly road facility but when we called to confirm the reservation we found out that they were closed on the day we were to pick up the vehicle. The reservation was transferred to another facility and as far as I know we were not communicated of the change. If we had not called to confirm we might have not known of the change.
Timothy S.fill in those enormous pot holes
LaWanda G.I think the rental return process needs to be explained better. I mistakenly dropped the keys into the drop box before I recorded the odometer. This left the check out incomplete.
Vernazia S.Great service! They were fast, friendly, and knowledgeable of everything related to renting a uhaul. Kuddos to John for all of his help and kindness to my mom and I. I highly recommend this place.
Symphony F.I have rented many rental trucks over the years and have to say this was the best experience I have had. The vehicle was in fantastic condition and the cleanest vehicle I have rented. It ran perfectly and even had decent gas mileage. The price was very fair. The check in and check out process on the website was pretty user friendly once we figured it out. We hope our rental in the next few days will be an equally enjoyable experience.
MARC B.When I reserved the Truck it was at Main St Storage at Dorchester Road, Summerville, SC 29485. We drove there to pick up our truck while doing the pick with my cell phone, it changed to SafeNest Storage 1205 Central Ave, Summerville, sc 29483. This added 11 miles to our trip. I do not think this is fair.
Craig B.All was great
Alfredo M.Absolutely nothing Jessica is phenomenal she deserves a raise 😊
Christina D.Lower your mileage prices on local charges.
Jerry H.Our customer rep was very friendly and helpful.
joshua P.Was very helpful in eferything
John W.No changes needed, my experience was first class and efficient. I like this location
Alan L.Great customer service, will definitely us in the future if needed again😁
Catherine S.Awesome customer service. Will use again
Gwendolyn C.Very good customer service
Jerry K.Very polite and helpful!
Samuel T.I rented the truck n went 6 miles and was charged over $40. What a rip off!
Audra G.âââââ
Felicia W.Great service
Lonnie Y.The truck mechanically needed a major tune-up the seats were highly uncomfortable because they were well used and worn out the overall condition of the truck for far as looks was very scarred and scratched the location associate did not seem real friendly the app was not user friendly in my opinion overall The Experience makes me wish I would have rented from Penske
Robert S.Nobody was there with a note saying they weren't coming back for two days. I had to drop off the truck without knowing if it would be registered as returned with all items.
Maryann C.N/A
DEBRA C.Chiquita Frederick provided great customer service.
MIKE K.Best location in Summerville sc
JAMES B.All good
Scott T.Very friendly and nice sales associate. A great Experience and would use the company again,
Steve M.The ac didnt work in my uhaul and they didn't compensate or give me a discount and they charged me $25 for a couple pieces of glass that was left and $21 cause the gas wasnt on full but it was a little under full these people out for every little dollar they can get. Fucking leeches. And they only did this because they owed $30 cause i didn't go the 50 miles they charged me for i only traveled 20 miles so they had to find something so they can keep the money and get a little more.
Dominique H.Jessica was so very helpful and patient with me. On our first meeting as I was confirming things she I formed me that in fact had reserved the wrong thing to haul my car. She helped me figure it out. When it came time to get it she stayed late to make sure I got it! She is awesome!!!
RACHEL E.Free coffee
John S.Receptionist was friendly however, never made eye contact while speaking to me. Very through with the paperwork and offered upgrades. Office was neat and organized. Great selection of trucks and accessories. Would recommend and if I need there services will use this location again. Good job!
Rebecca C.I've rented a lot of U-Huals over the years from all sorts of locations, some good some not so good. I'm going to say right now that this location is the best, most friendly and efficient I've ever encountered. Amazing service with professionalism and a smile. Thanks!
Donald A.Customer serve is on point. We had a great experience. We'll definitely use this location again.
cassie C.Jessica was extremely helpful and very personable. I was in and out in no time!
Vickie K.Outstanding customer service by Jessica.
Chauncey J.My husband and I really like working with Jessica. Always satisfied with her customer service.
Ruby J.I picked up truck and drove to my home in Summerville to load and drove to storage and new home in Georgetown and was charged extra for mileage(scam). Exhaust was in bad shape on vehicle hurting gas mileage. I left more fuel in the tank than when I recieved. Uhaul is a big company and I know my business will not hurt them but I will spread the word on my displeasure of the extra charges.
Eric V.Absolutely horrible experience. We feel we got the truck they no longer wanted cuz they didn't want to fix anything on it and they knew we were going far and just wanted to get rid of it. After loading the truck with just me and my boyfriend we came to find the AC didn't work at all and neither did either of the 12volt charger (that was needed for gps to get where we were going SC to OK). We could not put the windows down because the driver side the interior didn't stay and beat the crap out of the driver if you put the windows down. And we had a cat along as well. We had to stop a lot to cool off and charge gps. Both me and my boyfriend ended up sick as well on the trip different days due to excessive heat reaching at least 109. The trip took twice as long and cost more cuz of stopping to take care of things that we should not have had to (charging gps and cooling off). Yes we could have called and requested another truck, but who wanted to unpack and repack the truck after already in route. Very displeased and feel this was intentional on the part of U-Haul. This was second horrible experience within a month of using your services.
Illona P.