Customer Reviews for Santa Grove Self Storage LP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Santa Grove Self Storage LP

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mark M. on

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Jorge M. on

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Daniel S. on

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Gabriel O. on

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needs better customer service, guy staff was rude.

Brian L. on

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Nghia N. on

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Joseph S. on

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Phong N. on

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The customer service was so bad that I have ever seen. At first, the lady gave me the wrong key that show bad organization Second, she checked gas tank that showed half tank only but she changed the key and it showed 3/4 gas tank is it cheating? Third, she kick me out of the office and said that I do not want you come back? For me, the U Haul take many years to build the business and hire the wrong person

Ventura G. on

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Gina, at Santa Storage was outstanding. She answered every question with great knowledge and expertise. She had a great attitude on a very busy Saturday. Gina was a pleasure to deal with.

KENNETH K. on

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Michael K. on

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Marlene V. on

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Charles G. on

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Nice folks, accommodating and professional.

Toru H. on

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This is nothing to do with this location. When I make a reservation over the phone, customer rep booked at Santa Ana location, though it is far from my location due to truck availability. When I arrived at the location, I was told no truck was available. Then, after wasting 20 minuets here, I was told to go to Garden Grove location. Not only wasting over one hour to drive back and forth, but also wasting mileage U-Haul charged me due to way far from my location. Also, I was told by customer rep that Cargo van and 10’ truck is same price, but actually 10’ truck is more expensive on mileage. Very disappointing.

Dana J. on

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BRIAN M. on

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Great customer service, the guy at the desk Fransico, had everything ready to go when I arrived, quick check in & quick check out when returning the truck. Will be my go to place when needing a uhaul.

calvin L. on

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Chung N. on

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Kevin was very nice and took good care of me with my rental van and my storage unit. I can not believe that someone called him a racist in a previous review. That person must have had some serious anger issues cause he was nothing but professional. Thank You Kevin for all your help.

paul T. on

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Emilio C. on

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I have rented from U Haul on many occasions, in the past. By far this was the worst experience I've ever had. The manager Kevin was hostile, unprofessional and discriminating! He screamed and yelled at me in the most abusive way! I will most definitely in form as many people as possible to never use u haul and inform anybody and everybody that that manger was a discriminating racist! In addition, the truck I rented was extremely dirty and had the smell of death, literally! It was a biohazard! The smell was disgusting, rancid and made me sick to my stomach! The most horrific experience ever! It is my civic duty to inform the public of my horrific experience. BBB, Consumer Affairs, Yelp, Google

tony B. on

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Need some strap for hold the equipment inside

Gerald L. on

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It was a new van and had no problems at all. The key drop off bin worked very well for after hours drop off. Thanks!

sandra R. on

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Chandra C. on

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They only let us rent it for 8 hours

aws N. on

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aws N. on

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LuAnne J. on

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matthew ky P. on

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chiff V. on

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JESSICA L. on

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Estelle S. on

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Michael A. on

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Charge you for gas even after you replace it. Don’t go here!

Truong L. on

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Charged to much for gas

Richard L M. on

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