Customer Reviews for Securcare Self Storage 0086

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Securcare Self Storage 0086

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Vanessa B.
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I was charged insurance after I declined it. I picked the truck up half full of fuel. There was a time with a Uhaul rental that you always returned it full. My husband accidentally filled it completely up with fuel before returning it. They would not offer a refund or credit for the extra $50 in fuel we put in. Never again.

Scott M.
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Donald B.
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Arlisha C.
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Charles C.
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Maggie G.
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Not a thing! The staff were excellent and helpful. The location was pristine! Could not ask for a better experience.

Stephen B.
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Very helpful, had problems loading car onto dolly James went above and beyond to get it on in pouring rain!! Angel was very courteous and helpful also I want sure I locked my car or not (left it and dolly overnight so truck could loaded) she went out and checked without hesitation

Kurt S.
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trailer we rented was not clean/swept out, but the manager did apologize for that, it may have just come in. Functionality was fine, and we did return it cleaner than we received it.

NaTasha P.
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Lenwood W.
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Greg B.
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James E.
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Nathaniel S.
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No obvious drop box for key.

Thomas Y.
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Danny H.
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Carolyn M.
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N/A

Carolyn M.
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Excellence service . Will use service in the future

KENNETH B.
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Not much. The agent was very helpful and sympathetic under adverse conditions...heavy rain. She was just the kind of person you would want helping you. We are sincerely appreciative of her.help.

Laura B.
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Marquez F.
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Ronald A.
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Avinash R.
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Jacqueline D.
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I wouldn't change a thing! Angel is an angel, she provided excellent service. She was professional and courteous providing tips for me knowing it was my first time ordering a truck for moving. She made me feel comfortable.

Donald D.
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Titania J.
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Ricardo R.
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Matthew S.
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SANTINA S.
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This place was a blessing. Had what I needed...no problem. Will recommend Angel to everyone

Calvin K.
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Overcharged. Only drove the truck 10 miles. Put 3 gallons in the tank before returning the truck and was charged $45 extra for a fuel charge.

mike R.
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William P.
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Sadik E.
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Vernon B.
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Shalicia S.
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Angel is always helpful when i need to rent uhauls

Christopher M.
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TAMMY P.
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Super fast and easy

Shalicia S.
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irvin J.
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yahmiqua W.
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Manager was very helpful. Will use this site again because she would have saved me money

Gregery L.
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Brenda S.
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Ardeallia C.
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Robert F.
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I was charged 12.0? On my card for fuel replacement and I had left more fuel in the truck according to my opinion. The Clerk never informed me of the charge. Not good!!!

DONNA T.
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Staff was very friendly and accommodating

Edna B.
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just have more available....I got this one when another person just turned it in....

Krystle S.
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Sheila B.
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Check the truck in the customer presence so it won't be any discrepancies about anything.

William W.
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Kishema B.
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Keep doing what you are doing!

Karen R.
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Matthew N.
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Very friendly and accommodating. Would definitely use again.

Wanda M.
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Elaine H.
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Carl H.
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Everything is great

Kyandrea B.
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The best experience EVER!!!

Qanisha R.
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The pick up was fast. Angel went out of her way to help me out.

Heather L.
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Shernese J.
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Andrew S.
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Levon E.
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Extremely fast service

lamero S.
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Angel was great to work with. Very helpful

William P.
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It was pretty dusty inside the trailer. Otherwise fine.

Adoree D.
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Was able to get truck and storage at the same place. Super friendly

Pamela M.
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Friendly atmosphere cleanliness superb

Pamala B.
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Jane E.
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Have someone like Angel working at all your locations! She was amazing!

Robert C.
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james J.
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James B.
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Everything was just find.

James R.
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The .99 cents per mile is a bit high. I yes I understand the wear and tear on vehicles. But even taking that into consideration with renting vehicle and paying per miles is to high.

DUSTIN M.
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Raul P.
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Had everything I need and Angel was very helpful

Sandra H.
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Very helpful from the initial paperwork to returning the truck. I highly recommend this location !!!

Kevin B.
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Cathy G.
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I preferred speaking to a person rather than scheduling on line. Angel was very helpful and very knowledgeable. Pick up was quick and easy. The truck was not brand new but was a decent truck for the 300 mile trip. It rode well and handled well with no complaints. I would recommend them to anyone. No horror stories here!

John J.
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Truck was badly out of alignment

Hildred D.
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Martina T.
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Angel the manager was amazing. Very helpful.

Robert J.
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Latoya H.
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William B.
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Go to another Uhaul location. These are the most unprofessional and inept people that I have ever dealt with, when doing business with Uhaul. The mileage was understated from what the actual miles on the truck were. The representative who checked me in, tried to force me to leave him some id or paperwork, so that I would make sure to bring their equipment back. (What?) I put in too much gas in yhe vehicle when I returned the truck, and was told sorry, but we have no way of giving credits for when you bring back more gas than what was in there when you picked it up. Oh, and I had to ask the initial person for copies of all of my paperwork more than once, because he was just ready to give me the keys (reluctantly) and that was it. This place was extremely tedious to do business with, and I will never use them again.

Ronald G.
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Rachel M.
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Patrick Y.
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I found that the service did not meet expectations. I ordered online 2 dozen blankets and when I got there they only had one and was told I could go to another store and pick up another dozen. Well once I got there i was there over an hour cause they could not find a way to rent to me as they were not in system, though they were sitting there in office. I was told to come back the next day to pick them up. The next day they still had issues but finally figured out how to process them I had a separate contract and when I went to turn them in, there was only record of the one contract, but they were very helpful and figured it out in about 5 minutes. See you guranatee and i feel that I did not get good satisfactory service and due the $50 promise.

CAROLYN S.
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Staff was great to deal with

aaron P.
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Latessier H.
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felicia E.
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Destiny T.
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Fannie W.
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Would recommend this place to anyone. Great staff

Simon H.
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Wonderful staff!!!! Angel is great

charles R.
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The whole rental experience was excellent and Angel was wonderful!

Rebekah R.
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shebbie M.
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Nothing exceptional customer service!!!

RICHARD R.
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Great personnel, very nice!

SHERMAN M.
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Comments: The rental reservation process was okay. The equipment pickup process was satisfactory. However the U-Haul auto transport I rented required road side service after only 60 miles of travel. The rear right side wheel of the auto transport over heated causing visible smoke. There was an undiagnosed, and unidentified problem that caused the wheel to heat up and smoke during transport. This issue could have caused a blow out and a wreck on the interstate. I called U-Haul for roadside assistance. After being stopped on the side of Intersate 40 in the heat of a June afternoon for 1.75 hours, the wrecker technician said the issue was low brake fluid or perhaps a bad wheel bearing. He added brake fluid, followed me for about 2 miles, stopped and checked the wheel. He followed me another 5-7 miles and checked the wheel again and said he could identify no futher issues and I could resume my drive. Afterwards I continued to my destination 160 miles away. To prevent a catastrophic breakdown, or worse, I drove at a 45 mph speed with the emergency flashers on plus I stopped every 30 miles to let the wheel cool down. In summary the poor condition of the auto transport caused me to have a miserable trip which nearly doubled my travel time. What can you do to improve for the next customer: Take the auto transport out of service for maintenance and repair the issue so no one else has to experience a breakdown or accident because of its present condition. You may also want to consider altering your rental procedures to check auto transport wheel conditions with a method beyond a simple visual inspection. A more revealing mechanical diagnosis maybe necessary to ensure customer satisfaction.

James T.
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MICHELLE C.
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Chachi A.
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Uhaul was very rude after I had to wait 3hrs for mangum to arrive to my residence. Uhaul gave me the opportunity to keep the uhaul over night to make up the lost time I missed. But I Lucyly got the chance to finish early before 6p.m. I didn't have enough time to put gas in the truck because I knew it was time for uhaul employees to go home. However, if I didn't have to deal with the truck being messed up I would had enough time to put the gas in myself. Even though I had this big issue today uhaul still charge me a fee because they had to put the gas in their selves. I did not drive $30 Worth gas around town. My time ran out and I knew they was ready to go home so instead of me putting the fuel in myself I tried to give them funds for the fuel. I feel uhaul took my money when I tried to give them funds to replace fuel. I will never deal with uhaul again. #VeryDisrespectful #Rate from 0-10.. Uhaul gets a "0" For more infor please contact Lenille Woodard at lenille.woodard31@yahoo.com Thanks

Donna G.
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Customer did not leave a comment.

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