Customer did not leave a comment.Austin M.
Customer Reviews for Self Storage One Eastpoint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.laverne J.
Customer did not leave a comment.TRAVIS C.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.Helen S.
Customer did not leave a comment.LAUREN H.
Customer did not leave a comment.Laurie S.
When you know ahead of time that you dont have a truck at a location that you reserved for, dont wait at the last minute to tell the customer that you dont have what they reserved for.SABRINA S.
U-Haul did NOT exceed my expectation of service. The process throughout my whole moving ordeal has been absolutely horrible. The customer service from each rep that I talked to excluding three people out of the AT LEAST 12 was horrible. I'm very disappointed and will think otherwise I'm the future or even recommending the company to a friend.Ashley G.
Customer did not leave a comment.Heather W.
I thought the two ladies that helped me we great, they went above and beyond to help me.Tamia C.
I was satisfied with the employee at this location but I was very unsatisfied with the way that my reservation was held I requested a specific location and my order was rerouted without notice that was very unsatisfied professional.Curlie J.
Customer did not leave a comment.Warren B.
Front desk staff had a pleasant yet professional attitude! Awesome customer service!!!!Charrdall K.
Customer did not leave a comment.Christie B.
The website process is wonky, at best. Furthermore, you don't include in the email confirming your order that I needed to go in and do anything further, i.e. register my license. Then, and most ANNOYINGLY, at the end of the process to do all that you ask for my passport, a friends contact, a utility bill, etc to prove I am who I am. How about this? You already have my license # and photo of back and front. Use that to prove who I am. That was such bs when you don't know you have to do it in the first place. Very disappointing and a big hassle.Kory M.
Nothing their services was great I promise I'll only do uhaul business with them!Leigh B.
Customer did not leave a comment.LaShawna B.
Customer did not leave a comment.Torin R.
Customer did not leave a comment.Allison M.
This is my 3rd time using UHaul and my very last time. Each time the experience was terrible. In most locations (except the East Brunswick NJ location) the people who worked at the places were nasty or extremely unhelpful. In 2 of the 3 cases, the van we ordered (for a drop off at a different location) wasn't available and we had to basically beg for help to resolve the issue, as the employees look to us to solve what was UHaul's problem. We were then both times sent to drive to another location to pick up the van, only to find out we were given at truck - which we didn't need, want or like to drive and couldn't' take on some rides. Overall a terrible experience. NEVER AGAIN!!!Juan V.
Customer did not leave a comment.ROBERT D.
This location is VERY small. For everything you have to do there should be better parkingJessica D.
Customer did not leave a comment.Jawan D.
Everything was wonderful!Thomas L.
When I picked up the truck the Windows were dirty and the mirrors were dirty. I really think when you pick up a rental the customer shouldn't be the one cleaning the windows and mirrors.Warren S.
Customer did not leave a comment.bingxue Y.
Make note of damages on customer copy of contract so drop off location doesn't have to call to confirm preexisting damages.Claudette G.
Customer did not leave a comment.David F.
When I made my reservation online, I selected the nearest location to me. When the conformation came, it was for a location almost 20 miles away! When I called I was told it was a glitch in their system. That glitch @$1 per mile = Over $40! The rental was $19! Doubled the cost. I rebooked and got a different location, still much closer than where uhaul tried to send me. Makes Uhaul apear very shady and dishonest.Bryan L.
Customer did not leave a comment.Amanda F.
All was well and the transaction went very smooth and painless.garriott M.
Customer did not leave a comment.VINCENT T.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Michael G.
It was closed when I dropped the truck offTAMMY M.