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Paul S.
Customer Reviews for Shadeland Beer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the Uhaul I've been to this was is least professional to Uhaul business.
Patricia Y.The self-move option was difficult to use, and even more so there with limited cell reception. We had to walk up the road to get reception.
Dawn F.With everything happen to me, they was so nice
eddie P.Truck had gunk spilled in the cup holders and the battery died during the 5 minutes I went into Sheetz.
Greg F.Nothing everyone was helpful and pleasant at Shadeland!
barb J.Great Customer Service.
Karen D.All workers, but especially customer facing workers, should be wearing masks per PA state mandate to prevent COIVID-19 spread - they were not. Inside smelled like cigarette smoke.
Abigail W.Greg was extremely helpful and accommodating. I have rented here before and will use again!
Bryan M.The employee I spoke to was rude and unable to assist. None of the employees had masks on either. Well, one had one around his neck, not sure what that will do. Truck was pretty dirty and didn't appear to be sanitized. Not about this location, but I had chosen to do my transaction in person, but that isn't available at this location, which was a real pain because I didn't bring my phone... Not happy at all with this experience. Upon dropping off the truck I was also charged 20$ for fuel when I just put 15$ in the tank out of my pocket to bring it up to the level I received. This whole experience has been nothing short of a headache. I was late picking the murchandise I rented the truck for, incurring another fee from that company.
Jesse G.I tried to pick up the truck online. It was very difficult and I will go through another company before I do that again. The staff could not or would not help me since I picked the on line pick up
Jacqueline A.The trucks are well-maintained and staff is friendly and informative. They went above and beyond in helping me.
London S.Very friendly showed me everything before I took the truck. Will always go to this location for a uhaul.
Denise Q.Greg was extremely helpful with the rental... He explained everything and made sure the rental and return process goes as smooth and easy as possible. I will definitely go back to rent from this business again. Excellent customer service
DENISA L.Guy working was top notch. Made my experience 100% better.
jeff F.Customer service was awesome.thank you
Kristin R.Very accommodating
erik V.Any move I make I use him very nice guy
Malana F.No improvement necessary!
roberta W.None awesome customers service
KIMBERLY S.The man had excellent customer service
Tamika A.U-haul is just too expensive, I had the truck for 32 minutes and it cost me 40 dollars. I would not recommend U-haul to anyone just based on the cost. If your cost was more in line with other short term rental companies then possibly but until then I will direct anyone who asks elsewhere.
brad M.The drop-off location was fine, only rated average as it is primarily a beer distributor, rather than a specific U-Haul location, as was my pickup location. The staff was extremely friendly and helpful.
Peter N.Nothing. Greg and his wife do a great job!
Chris M.The mileage was not adjusted despite the location change and I ended paying way more than planned because of that. The location is also a liquor store which was confusing and hard to find.
Fatema J.very pleasant to work with.
edward D.N/a
Timothy G.Nothing. The Shadeland Beer owner is a good guy!
Chris M.Awesome Customer service! From start to finish.
JHIRMAYNE T.N/A
Maria S.Everyone was awesome and offered excellent customer service. They were very accommodating!!!
DONAVIN J.Keep on doing what you're doing.
Joel B.Very friendly people and fast service.
Joyce C.A pleasure to do business with
Timothy S.Drivers door did not seal.
Adam C.They were friendly and efficient!
Jordan B.The pickup process was easy, the people were very helpful and friendly. I would recommend this location to everyone I know.
Karen B.Nothing great service and great treatment from staff.
michelle S.They are really efficient. Nice to rent from you.
Mike P.Very cold day when i picked the truck up, but after 10 minutes at my first stop with the hazards on the battery in the truck died. Luckily i wasnt far from home and gad a ride to get a jump box so i could start the truck and finish my move. Would not have expected a truck with LED blinkers to die after 10 minutes of running the hazards. Added unwanted time and stress to an already stressful day.
william S.The gentleman who helped us was very friendly, and very helpful! Would absolutely recommended. :)
Brittany K.Mobile drop off was amazing and easy
Nicholas M.Please no changes. It was a very easy and convenient experience. ??
John M.the people who help me was nice and friendly and got me in and out fast. I would go back to this location
JESSICA B.Great service! Truck was in good condition and the owner was very clear and helpful with the whole process. Would recommend!
Cara S.Parking seems a little cramped at first but they share a parking spaces with the grocery store across the street. Very friendly and helpful staff!
Jennifer G.Very friendly and accommodating
Matthew S.Great, fast, friendly customer service. Would definitely use this location again & will recommend to friends/family!!
HAYLEY C.Greg was very professional and friendly! The truck was very clean. As a first time U-Haul customer, I was a little nervous, but Greg made me feel at easy and explained everything to me in a very clear and concise manner! I would recommend this location to anyone in my area looking to rent a U-Haul!
michelle C.