I've sent my complaints multiple times but no one acknowledged or listened. Also it's no use calling the uhaul customer service if no one picks up! HORRIBLE SERVICEDavid A.
Customer Reviews for Shadeland Beer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing needs improving. This U-Haul site was a lot better than the last one. They were friendly and professional. Easy in and easy out. I would recommend this location most definitely!Lynn M.
Customer did not leave a comment.Lisa P.
the guy who helped me out was greatStephen M.
The service is always fantastic! I go out of my way to use this location! Great people!Ryan H.
Great service( responsive, efficient, considerate, and best - dependable!Pauline P.
Michelle and Greg were SO VERY HELPFUL!!! We rented a truck, very last minute, to move flooring, for a studio set. We were able to get the floor down, for the set's arrival the next day. We are so grateful for their friendly service! :) - The Signtastic TeamHEATHER G.
The truck's 'check engine' light immediately came on along with a "tighten gas cap" warning. The cap could not be properly tightened to make the notification go away and likely needs replaced. The U-Haul app took several tries to get checked in and I was unable to check out with images of the dash, etc. and just handed the key to the Shadeland Beer Distributor employee. This was a real time-suck when trying to move on a schedule. The lockbox for the key was also rusted to the point where I had to have a Shadeland employee jimmy it open. This added about 20 minutes to the check-in process.Alyse R.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.SANDRO R.
Customer did not leave a comment.Kelly F.
Excellent experience from order to pick up to drop offSteohen Q.
Customer did not leave a comment.SEAN D.
Friendly and helpful when I needed assistance with the appJeremy C.
Customer did not leave a comment.Jeanne S.
Everything was perfect and they were extremely helpfulchristy B.
Customer did not leave a comment.Wendell S.
Customer did not leave a comment.Stephen Q.
Keep up the great job!! Thank you for the superior service!Edward M.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.ABIGAIL M.
Customer did not leave a comment.Paul S.
All the Uhaul I've been to this was is least professional to Uhaul business.Patricia Y.
The self-move option was difficult to use, and even more so there with limited cell reception. We had to walk up the road to get reception.Dawn F.
Customer did not leave a comment.James V.
Customer did not leave a comment.Eugene S.
Customer did not leave a comment.George E.
Customer did not leave a comment.Kristina H.
With everything happen to me, they was so niceeddie P.
Truck had gunk spilled in the cup holders and the battery died during the 5 minutes I went into Sheetz.Greg F.
Customer did not leave a comment.Linda K.
Customer did not leave a comment.nicole B.
Nothing everyone was helpful and pleasant at Shadeland!barb J.
Great Customer Service.Karen D.
Customer did not leave a comment.Jenna R.
Customer did not leave a comment.greg L.
All workers, but especially customer facing workers, should be wearing masks per PA state mandate to prevent COIVID-19 spread - they were not. Inside smelled like cigarette smoke.Abigail W.
Customer did not leave a comment.rosanne K.
Customer did not leave a comment.jennifer M.
Greg was extremely helpful and accommodating. I have rented here before and will use again!Bryan M.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.curtis S.
The employee I spoke to was rude and unable to assist. None of the employees had masks on either. Well, one had one around his neck, not sure what that will do. Truck was pretty dirty and didn't appear to be sanitized. Not about this location, but I had chosen to do my transaction in person, but that isn't available at this location, which was a real pain because I didn't bring my phone... Not happy at all with this experience. Upon dropping off the truck I was also charged 20$ for fuel when I just put 15$ in the tank out of my pocket to bring it up to the level I received. This whole experience has been nothing short of a headache. I was late picking the murchandise I rented the truck for, incurring another fee from that company.Jesse G.
Customer did not leave a comment.ERIC S.
I tried to pick up the truck online. It was very difficult and I will go through another company before I do that again. The staff could not or would not help me since I picked the on line pick upJacqueline A.
Customer did not leave a comment.Robert B.
The trucks are well-maintained and staff is friendly and informative. They went above and beyond in helping me.London S.
Very friendly showed me everything before I took the truck. Will always go to this location for a uhaul.Denise Q.
Greg was extremely helpful with the rental... He explained everything and made sure the rental and return process goes as smooth and easy as possible. I will definitely go back to rent from this business again. Excellent customer serviceDENISA L.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Paul R.
Guy working was top notch. Made my experience 100% better.jeff F.
Customer service was awesome.thank youKristin R.
Customer did not leave a comment.Michelle T.
Very accommodatingerik V.
Customer did not leave a comment.jammie S.
Customer did not leave a comment.Joel B.
Any move I make I use him very nice guyMalana F.
No improvement necessary!roberta W.
None awesome customers serviceKIMBERLY S.
Customer did not leave a comment.tom G.
The man had excellent customer serviceTamika A.
Customer did not leave a comment.pattie B.
U-haul is just too expensive, I had the truck for 32 minutes and it cost me 40 dollars. I would not recommend U-haul to anyone just based on the cost. If your cost was more in line with other short term rental companies then possibly but until then I will direct anyone who asks elsewhere.brad M.
The drop-off location was fine, only rated average as it is primarily a beer distributor, rather than a specific U-Haul location, as was my pickup location. The staff was extremely friendly and helpful.Peter N.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Louis L.
Nothing. Greg and his wife do a great job!Chris M.
Customer did not leave a comment.Darian M.
The mileage was not adjusted despite the location change and I ended paying way more than planned because of that. The location is also a liquor store which was confusing and hard to find.Fatema J.
very pleasant to work with.edward D.
Customer did not leave a comment.edward D.
Nothing. The Shadeland Beer owner is a good guy!Chris M.
Customer did not leave a comment.tim B.
Awesome Customer service! From start to finish.JHIRMAYNE T.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.KEVIN C.
Everyone was awesome and offered excellent customer service. They were very accommodating!!!DONAVIN J.
Customer did not leave a comment.sam Y.
Keep on doing what you're doing.Joel B.
Very friendly people and fast service.Joyce C.
Customer did not leave a comment.Matt J.
Customer did not leave a comment.bill G.
Customer did not leave a comment.carla S.
Customer did not leave a comment.Douglas H.
A pleasure to do business withTimothy S.
Customer did not leave a comment.Matthew H.
Drivers door did not seal.Adam C.
They were friendly and efficient!Jordan B.
The pickup process was easy, the people were very helpful and friendly. I would recommend this location to everyone I know.Karen B.
Customer did not leave a comment.daniel H.
Customer did not leave a comment.Eugene C.
Nothing great service and great treatment from staff.michelle S.
They are really efficient. Nice to rent from you.Mike P.
Customer did not leave a comment.lashelle W.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Steve S.