Customer Reviews for Shawnee Cycle Plaza & Powersports
(U-Haul Neighborhood Dealer)

74 reviews

12902 Shawnee Mission Pkwy   Shawnee, KS 66216
(U-Haul is at 12902 Shawnee Mission Pkwy, Go to lot East of car wash)

(913) 268-0223

Office Hours

  • Monday:
    9 am–1 pm
  • Tuesday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am–1 pm
Special Operating Hours
  • 6/22/2024: Closed
  • 7/15/2024: Closed

Services at this Location:

Contact Us

(913) 268-0223

12902 Shawnee Mission Pkwy
Shawnee, KS 66216
(U-Haul is at 12902 Shawnee Mission Pkwy, Go to lot East of car wash)

Services at this Location:

Office Hours

  • Monday:
    9 am–1 pm
  • Tuesday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am–1 pm
Special Operating Hours
  • 6/22/2024: Closed
  • 7/15/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Customer did not leave a comment.

Lilith D 
Rating:
5.0

Customer did not leave a comment.

Julie A 
Rating:
3.0

My dad left some clothes in the passenger seat and we were able to go back the next day and get and someone was there to help to retain them! Thank you!

Eileen W 
Rating:
5.0

That specific truck is missing the middle rail from wheel well back to door on driver’s side. Made it impossible to tie off shorter items in that area. Unfortunately I didn’t notice it early enough to work around it effectively.

Jeffery J 
Rating:
3.0

Customer did not leave a comment.

Myllette P 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

very friendly, helpful, always smiling

Richard E 
Rating:
5.0

Customer did not leave a comment.

Jeffery J 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
1.0

Paid for a appliance dolly was not in the truck and no one called to say it wouldn’t be in there!

Michael H 
Rating:
5.0

Have quotes given for both daily rate if returned & rate if it is left at another destination.

Bob B 
Rating:
4.0

Customer did not leave a comment.

Brad S 
Rating:
5.0

Totally opposite experience with this location compared to the pickup location at the Fenton MO market. Very friendly manager and he unhooked the trailer and moved it. Would rent from here again.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Harry K 
Rating:
5.0

Very satisfied with my pick up

Jose V 
Rating:
5.0

Clayton, the store manager, was kind and caring. His customer service was very much appreciated!!! Chris and Kara

Chris W 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

I dealt with Clayton he is a outstanding representative of u-haul extremely business oriented and customer aware I give him 6 stars out of 5 yes he is that good

Bruce A 
Rating:
5.0

Customer did not leave a comment.

Bill E 
Rating:
2.0

Was not aware the location was not open on Saturday. Took 40 minutes in parking to get app downloaded and info ok’d. There were3 other customers besides us also unaware and frustrated. I will drive farther to a different place to pick up uhaul next time.

Austin H 
Rating:
5.0

This rental location is always super helpful. Excellent to work with. Thank you once again.

Todd C 
Rating:
5.0

Customer did not leave a comment.

Spencer R 
Rating:
5.0

Customer did not leave a comment.

Rodney W 
Rating:
4.0

Customer did not leave a comment.

Cindi P 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Customer did not leave a comment.

Ramona A 
Rating:
5.0

Customer did not leave a comment.

Hunter S 
Rating:
4.0

Very easy and great to work with. Even though he was very busy, he had everything ready to go. Fast and smooth. A real plus!!

Richard E 
Rating:
3.0

Customer did not leave a comment.

Connie M 
Rating:
5.0

Customer did not leave a comment.

Fredrick S 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

ROY B 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Sherri M 
Rating:
1.0

There was a note on the door indicating that the office "closed today at 11am." There was a phone number on the note, no one responded to my call. The app is terrible, constantly reverts back to prior screens. When I called the 800 number for assistance, the agent asked if I was using Android? When I replied yes, she said "ok, let's open a Chrome browser" where we completed the process. If your app doesn't work on the OS with a 70% worldwide market share, that might be a problem.

Todd D 
Rating:
4.0

Customer did not leave a comment.

William H 
Rating:
5.0

Clayton or Clayton was awesome

Mekole F 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Clayton is def a live saver!! He is very helpful and made the process easy and fast!! He gave me all the information I needed and was professional!! I will be using this location. If you are looking to rent from Uhaul PLEASEE do!! This was the best location I have ever used!!

Shashanna O 
Rating:
5.0

Customer did not leave a comment.

Marilynn L 
Rating:
5.0

Customer did not leave a comment.

Paul F 
Rating:
5.0

Customer did not leave a comment.

Jean M 
Rating:
5.0

Drop off process was a breeze and excellent customer service provided

Chelsie C 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

He was waiting in the parking lot for me. Very helpful and friendly

Andy T 
Rating:
3.0

Equipment muddy dirty

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Kevin N 
Rating:
5.0

Customer did not leave a comment.

Tara C 
Rating:
5.0

The guys here are top notch! They go beyond to make their customers experience go seamlessly. They will always be my go to for moving now. Thank you all!

Vanessa K 
Rating:
5.0

Nice new U-haul location in Shawnee. Definitely a good convenient location right of off Shawnee Mission Parkway. I always had to go to either one in Lenexa or the one down on Metcalf. I will definitely be back. Thanks!

Daniel V 
Rating:
5.0

We have rented a lot of box trucks from Uhaul in the last 20 years and this was by far the best service we have ever experienced. Clayton went above and beyond to make sure everything was perfect. I’m so grateful with this new location and we already have another rental to schedule in the next 30 days. We will spread the word about your business in Shawnee Kansas. Thank you so much !!!!!!!

GARY F 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
4.0

Customer did not leave a comment.

Sam S 
Rating:
5.0

Clayton was exceptionally helpful and got us the truck we needed. We can’t thank him enough for helping.. top notch service

Paul M 
Rating:
5.0

I have nothing bad to say about this place. The man that helped me was very friendly and nice. I do all my rentals from here.

ANNETTE A 
Rating:
5.0

The front desk person was supper nice and helpful

Mahilet A 
Rating:
5.0

Excellent customer service. Clayton called the day before that the truck may not be back in time and said he would upgrade up at no charge. Since we weren’t set to a time table, we agreed he would call us when it was back, which was on time.

Peggy K 
Rating:
5.0

Clayton went above and beyond in his service. He was friendly, professional, and flexible. I made a mistake with my reservation that he helped me work through, and when I left a key in the truck he helped return it. I will be sure to use this location if I ever need a uhaul in the future.

Benjamin O 
Rating:
5.0

Customer did not leave a comment.

Afraa A 
Rating:
5.0

Everything was great, but the U Haul app doesn't work for location verification, had to go to website to get the key from lock.

Raymond G 
Rating:
5.0

Customer did not leave a comment.

Brandon H 
Rating:
5.0

Customer did not leave a comment.

LORI R 
Rating:
5.0

Thank you for a fast and easy rental experience!

Stefanie M 
Rating:
5.0

Uhaul was perfect for my cross country trip to buy a used Datsun truck. I had to change pickup and drop off locations. Each time the process was fast and painless. I would highly reccomend Uhaul to anyone. The only suggestion Is a smaller flat bed auto transporter for normal size cars/trucks. The car transporter is almost too big for small cars/trucks. The brakes work perfect! Love the surge brakes!! I have an electric controller, but did not need it.

Barry L 
Rating:
5.0

The agent did not charge us the couple extra hours we were late due to the issues with the trailer.

Joe L 
Rating:
5.0

The gentleman Who provided the truck and received the truck provided excellent service, explained things well, was professional. Thank you

Maria G 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
4.0

Not sure who exactly is responsible, but I received a text message with concerns that my equipment had not been returned two days after I rented it, even though I still had two days left in my rental window. I paid for the rental for 12/26-12/30 and received a text 12/28 to contact U-Haul because the equipment was not returned yet. I find it to be extremely rude to contact me requesting the equipment to returned while I’m still in the middle of my rental. U-Haul is obviously more concerned about their turn around time and making money than they are their customer satisfaction.

Nicholas R 
Rating:
1.0

Gas on zero. No human at location. Phone number on copy paper taped to door not answered. Had to wait to confirm my identity. Cost more than advertised. Couldn’t run card on file.

Margaret W 
Rating:
5.0

Customer did not leave a comment.

james p 
Rating:
4.0

Didn’t know it was a self-serve location until we got there. We were cool with it, but I could see some people getting weird about it, so may be beneficial to mention that on the call. Relatively easy to do. The app wasn’t always cooperative so had to go to Uhauls website to complete.

Brett P 
No reviews have been submitted for this location.

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