Great location off of 421 to drop off our equipment. Dealing with customer service twice on the phone in order to drop off all of our rented equipment at one location it was the hardest thing we dealt with on the entire trip. Please in the future when someone orders all their equipment from one place they should be able to return it to one place. Customer service did work it out Where we could drop off all equipment at this location. We like the room we had this location to backyard drop off take photos and leave without having to speak with anyone. This worked out for us due to it being a Labor Day weekend thanks so muchCindySue A.
Customer Reviews for Shed Central
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was not a problem, however we had two different reservations one with a 26 foot truck and a car hauler, second reservation was a 5 x 9 utility trailer. My wife was pulling the utility trailer An me in the 26' truck and car hauler. We picked them up at one location and Expected the same when we dropped them off. However they had us dropping one Reservation off in one town and the other reservation in another town. This made no sense when she was picking me up after dropping the trailer and truck. The fact that I had to call customer service twice to get this resolved and have us rerouted to this location for drop off was a hassle for us. In the future if someone picks up all the equipment from one location they should be Expected to drop off in one location. Thank you we made it to all locations and everything worked out.Julian A.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Tim F.
Left trailer at drop off location ,couldn't leave message , voice mailbox full . Took pictures & tried to go website to do drop off with no success Left information in key drop box , trailer wasn't checked in until after 3:30 & was charged late fee . Phone system & website need attention Great rates & a very needed service !Stephen W.
Customer did not leave a comment.Franklin D.
The owner of the property where I picked up the trailer was great and very helpful. I recommend this location to anyone who needs to rent a u-haul.Elizabeth L.
Customer did not leave a comment.Maurice S.
Polite, professional, location. Well run.larry K.
Customer did not leave a comment.jacob S.
This rating is for UHAUL BOONE. Bruce Goddard was most unhelpful. Accused me of not being able to read. Said he didnt have room for us and told us to read the letter and walked away! The facility we dropped it at was closed so I cant speak for their helpfulness. However, your Boone location upset me so much we never want to use UHAUL again. We missed a phone call from HIckory but there was no voicemail. We didnt know we werent supposed to drop it off because we didnt get an alert.Mark C.
Customer did not leave a comment.keith H.
Truck was not clean in the bed or the cab at pickup. I was charged $30.00 for pads which were not in the truck so I was unable to use.Mark H.
The guy that helped was very helpfulAndrew P.
Tell the person the turn location had changedMari H.
Customer did not leave a comment.Dana B W.
The inside of the trailer had some cobwebs and a steady stream of ants, like it had been sitting for awhile. We sprayed it with insect spray before loading it. Everything else was fine.Greta T.
Great serviceelizabeth K.
Because this survey is specific to the place I picked up my truck, I will spare the details of my absolutely terrible U-Haul experience overall. This pick-up location was excellent and I had a great experience other than the fact that the truck I used had a leak in the roof so the floor of the cargo area was wet upon pick-up. The manager of the business was awesome, and my location got switched to him last minute. When I called him to tell him I would be there in 15 minutes to get the truck, he dropped everything he was doing to meet me at his lot. He was welcoming and patient, overall great customer service.Sara H.