I made reservation at another store they sent to streetsville all went great.Thanks!John C.
Customer Reviews for Smart Vacuum Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pradeesh A.
Rep was too lazy to come outside and check over the truck with me. Sent me an email picture that I was not told about. It had a time limit which had expired when I got home. Store was supposed to be open until 4pm. I returned truck at 2.45pm and Store was closed. Not pleased about having to leave it in public parking lot without having had it checked over with me..David P.
Could not get the uhaul.com/share app to work when returning vehicle. Spent 30 mins on 2 different phones trying to access it. At least I was not charged extra for drop off.BRUCE M.
None of the additional equipment I pre-ordered was available.Triston R.
The pad locks are seized!WINSTON C.
This company needs to have much better communication. I was booked for a 9:00 am pick up and I received no instructions on how to access the keys. I was on the phone for over 45 min waiting for someone to answer, the person who finally answered was so stoned, he could not even talk. It was a terrible experience, very, very poor customer service, very inefficient way to access the keys and finally, the dolly that I ordered was not even there. I didn't get access to the truck until 10:45 am. The truck had a huge dent on the side. I will never use this company again until they fix their service, their communication and their representatives, who are terrible at what they do. Terrible, terrible experience.Laura R.
Customer did not leave a comment.JOSEPH A L.
Customer did not leave a comment.SHOMAIL H.
Customer did not leave a comment.Pietro S.
1- costume care changed the track ti 15" without any approval. 2- I booked 1 way trip but they changed it to two way. 3- pick up time was changed from 8.30 am to 10am . 4- fuel charges was applicable even I filled gas.Besher A.
Customer did not leave a comment.NELSON JUN HUA L.
No commentDiane W.
Customer did not leave a comment.Brian M.
All goodGeorge V.
Customer did not leave a comment.hochul K.
Bigger sign on the store where the UHAUL agent is located. Had some trouble finding it.Santiago A.
Was having GPS issues at first where claiming wrong location, although I was definitely at correct location, but online instructions did not give me an option to 'ignore, I am at correct location' in order to proceed with checkout. Besides that, brilliant!Emilio B.
The parking lot has a lot of pot holes, becareful of where you drive!Catharine A.
Customer did not leave a comment.ROBSON T.
Customer did not leave a comment.Mohamed M.
The digital odometer worked intermittently and I believe something was wrong with the gas-gauge. I drove 78 miles and put $35 worth of gas into it and was still charged another $23 for gas and a $30 gas fee.....????Jim W.
I spent 3 hours trying to pick up the truck and the key was not exist and every time the customer agents cut the line for 3 or 4 times!!Khaled I.
Customer did not leave a comment.Matthew B.
Fill gas tank ... it was at 3/4 and I returned it full - so I spent a bit more than I should have.Michael H.
I had a great experience with UHaul, great customer service, the only issue was the van was very dirty inside. That's allAndrew Y.
We found a gift bag with a child's hat and some other things inside. I assumed belonged to the people before us who rented that vehicle. Which made us think the truck wasn't cleaned or it would have been removed.Wayne N.
Only downfall was I booked a truck for 9 a.m. that morning I got a call the day before saying the truck won't be ready till 12:00. Is completely threw out my day with such short notice. I live in a condo and I have to select a slot for the moving elevator. This short notice time change really made my move a lot harder. Please don't offer times that you cannot keep. And if the time does change please give notice ahead of time so we can make changes to our schedules.Philip D.
Customer did not leave a comment.Kasun W.
rude, uniformed and incompetent front desk clerk. Did not know anything about the truck or documents such as vehicle registration, pink insurance slips etc...The clerk was not willing to show or answer basic questions about the truck operation. Good truck bad or incompepent personnel.renzo A.
Nothing. keep up the good and friendly people.Kamal I.
My experience is not the location's problem. I booked in a location near my place. However, when we arrived, there was no truck available for our booking. After almost an hour on the cell phone with U-Haul reps, we were referred to this location which is about 15 km from our place. The reason for my rating is for U-Haul which did not honour our booking or informed me earlier that the truck reserved is not available. It took me about 2 hours just to get the truck. Again, it is not the review against the pick-up location (the person there did a good job helping us to sort out the mess created by U-Haul), but an unsatisfied review for U-Haul.Solomon C.
Friendly staff and excellent service.Bashara Q.
Customer did not leave a comment.Shan C.
Customer did not leave a comment.Moussa A.
Customer did not leave a comment.KASHIF C.
Customer did not leave a comment.Jerrod E.
You need to hire honest people , the guy chated in my milage instead of 40 km he said I had 117 km!!! They charged me more than double the priceOmar A.
Customer did not leave a comment.Nalia caetano B.
Customer did not leave a comment.Hernan L.
Customer did not leave a comment.MAHMOOD A.
Customer did not leave a comment.Karm K.
Waited 2 and half hours to get my truck. Was supposed to be self check in at 8am got my truck at 10:30. Owner was very rude and unapologetic. Worst service I have ever received.NINOS M.
Price was not clear They charged me another 30$ So overall price was never clearBaldeep singh B.
Thankful for 24 hour drop off option and video explaining how to drop off truck after hours!Lois D.
I went through a horrible experience with the location and overall U-Haul experience. I booked a truck for June 1st but when after completing online check-in, found out that no keys were left in the truck. Started calling customer service and there were 40-45 minutes wait times. Spent 2 hrs and finally was able to get hold of someone who assigned a different truck. Had to pay extra for my movers and then had to request my move-in location to extend the window. But it didn't end here. At the time of return, the system didn't accept the adometer as turned out it was comparing against the first truck. Had no choice but to drop off keys and leave. Called customer service who advised to visit the location next day. Went there next day but the guy was completely unresponsive. Told me he will get back but never got back. Received the invoice which showed charges for both the trucks. Since then I have been calling customer service and emailing the local manager but have received no responsive. The calls always have more than 45 minutes wait or they will forward to another department who never pickup. I tried online concern but it always shows "an error has occurred, please try again". Its completely pathetic and very frustrating. Don't know where to go and who to contact. Very disappointing.Muhammad R.
Most arrogant and unfriendly person I have ever dealt with, each of my credit cards has 10k on them, I gave him 3 different ones and he kept saying declined, absolutely no way. As I have no balance on them. I had to call my unfit 90 yr old uncle to come down and try his. He was rude the min I walked inside, also door was locked and took him a while to open it. Very strange place.David N.
The process to pick up the truck with no one available in the office was patchy at best. The truck could not be located, I can to call U-hail to find it (it was in the back of the building). There were problems getting the pad lock code by way of the online process (which is not all clear or intuitive), and then the dials on the lock would not turn easily.Mario F.
Customer did not leave a comment.Muhammad Adil M.
Customer did not leave a comment.Stephanie L.
Probably beyond the vendor's control, however the parking lot has a lot of deep potholes which can ruin your car. The owner of the plaza needs to take better care of his propertyles S.
Customer did not leave a comment.Skerdilajd S.
Nothing â€¦the gentleman we dealt with was very knowledgeable , plesent and friendly . Great experience all around . Thank u .Alyson W.
Another uhaul truck backed into my car for the time that I was away with my rental truck and the store manager/supervisor refurlse to help me investigate who the driver was. WORST CUSTOMER SERVICE EVER!Shreyas N.
Representative was hesitant to give me the truck and didn't want to close the sale. Furthermore, I checked the truck in before the next opening and was charged over the limit. Overall, not very impressed with the service of U-Haul.Omar A.
Self check in did not work and it was a hassle to get the keysAaron O.
The equipment wasn't clean..! and I have been charged for the Furniture pad and dolly, which I never selected in the list after I mentioned the same at the time of delivery in the comment box, but still they charged. very bad experienceAZAM ALI M.
Customer did not leave a comment.Navdeep singh S.
Simplify fueling - at the end of my move, prior to returning the truck, I had to refuel gas three times. After each refuel I had to turn on the truck to check that the fuel gauge was at the right spot.Phillip D.
Pickup and dropoff were so easy. The gentlemen at both were helpful and kind. Will definitely recommend them to others and use them again ourselves.Shanen O.
Customer did not leave a comment.Dino D.
Consistency in scustomer service at every location. Stop falsely advertisingPriyanka J.
Got wrong instructions for return. No mention that after hours I had to complete return on line. Was told all I had to do was drop the keys on the box. Since the second driver return the truck I couldn't return on line took me 1 hour to get hold of Uhaul to do it over the phone.Victor M.
Customer did not leave a comment.Elizabeth B.
Customer did not leave a comment.Haris A.
In my initial online request, I've requested drop-off at the Milton location. However, when I received my contract, I found out that the drop location in Oakville. That was my only disappointing item.Albert A.
I had an after hours pick up and drop and the app didn't work both times. During pick up, I had to remain on call for 30+ minutes to get a representative to sort my issue. During the drop off, the app didn't work again but luckily, I was dropping it off during work hours and could go into the store and return the keys. Why have an app if the customer can't use it? Also, the bottom of the truck was dirty. A quick vaccum clean would be well appreciated.Nestor P.
had 24/7 pickup scheduled with $50 booking guarantee, arrived at the pick up location at 9am and found that it's a handoff only pickup and the store opens at 10:30am. I had an elevator booked for 10am-12pm and lost 1.5hrs on my elevator move. Store agent was rude and unfriendly - will never use that location or similar againJason L.
Customer did not leave a comment.SHURESH G.
Clean it and it should have a good smell Because it was smelling like sheep and zooDavid Salem Daoo D.
Customer did not leave a comment.Michael H.
Pickup was a nightmare, I receive instructions to pickup at 9 am and get keys from lockbox. Cannot find lockbox, on line chat insist there is a lockbox. Wait for an hour and a half till store opens and am told they had all the lock boxes stolen a while back. No apologies. Meanwhile I have 4 guys waiting and wasting time.Greg P.
Customer did not leave a comment.Pranav P.
Customer did not leave a comment.Anoop J.
I used the uhaul online self check in which was fantastic.Domagoj A.
The man that was helping us was rude, dishonest and poor quality in customer service.Abbey O.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.John R.
Customer did not leave a comment.KERRYJ M.
The 24/7 U-Haul truck share has to be better streamlined for customers to use it. It has to be more easy to understand processfor customers.raj P.
Customer did not leave a comment.NIKHIL D.
Customer did not leave a comment.shoaib I.
Rude customer service, didn't seem sincere. Truck cab had garbage ( Tim Hortons cups and bags) from the renter before During a pandemic cab was not cleaned at all dust everywhere Will not be going back!Doug P.
Customer did not leave a comment.Jayms D.
Customer did not leave a comment.Kiran L.
The key dropoff window was dark. A simple lightbulb over the dropoff window would make it easier to spot it. The dropoff parking area in a bad shap. Big puddles.Anthony M.
I am charged extra for fuel, I got the same fuel level, and gave back the same level. i drove for 20 miles, and it showed like I used more than 10 litres. I got it refilled for 20$ as I drove for 20 miles. But they charged me again for not getting fuel in the vehicleUmesh A.
Good serviceA-That L.
Customer did not leave a comment.RODOLFO B.
Customer did not leave a comment.Farhan C.
Very satisfied, thank you for the serviceDavid R.
Good experience and affordable pricesSuadad Q.
Customer did not leave a comment.Mark H.
I would not really blame the agency specifically, but rather U hauls business practice. I book my truck for a 1:30 pm pick up on Saturday. I was called at noon to say that they would not have anything in until 3:30 pm. Later was called again to say it was delayed again until 4 pm. All the while I had movers waiting to load and unload and had booked the condo elevator for moving privileges. Terrible business model.Lance M.
The driver's door doesn't seem to close all the way. It didn't seem dangerous but there was a draft coming in. Also, we only received 3 furniture pads, even though we paid for 6.Cameron M.
Friendly service to book at this location and process of pick up and return was very easy and accommodating.robert R.
I had appointment and pickup, use my cell phone, not allowed due to my drive license expired, but Ontario government said we can still use it due to covid. back home and renew driver license on line. next day, went to vacuum plus again before 4pm, pickup a truck , drive to destination to pickup material, vacuum plus call me and need me drove back and exchange to another truck, I drove back to them. they told me I have to return the other truck before 10:30am next day in the morning ( I have to work ) and can't return it at night same day otherwise I'll not get the truck, with a very bad attitude when I spoke to his boss on phone. I reserve the truck on line, came in 2 times, and still scare from store person that I'll not get the truck as I need the truck to pickup my stuff that I already bought, I'll not go to this location again.kin K.
There was NO DROP OFF BOX in the front! Made it impossible to find the drop off window..It was in the back with a little cut out of the window...This is so unprofessional of U-Haul to associate with. No note or any indication where to drop off keys after hours. Sketchy area in the back.DUCJOHN HUV N.
Customer did not leave a comment.Kashif C.