Staff is really friendly, check out and check in were fast and smooth.
Hector M.
Customer Reviews for SoCal Hay & Grain
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love the service at this store!!!
Antonio L.I didn't sign any contract
Joshua J.Mandy was pleasant, and knowledgeable. It was the easiest truck rental that I have ever had. Thank you Mandy
Doug K.Not open on return date..
alan S.Filthy. Have product ready for pickup. I had to wait 2 hours.
Brian E.See other comment.
Christian S.Mandy was awesome! She is a top notch professional and made the process very easy.
debbie C.Tenant was very helpful and courteous. Will recommend
Michelle C.Excellent service!
Amanda S.Cargo bay was open when rented to me in the middle of a dust storm. Windows also. Entire interior was caked in dirt, all of my belongings became filthy. Transmission was garbage, random downshifts resulting in high rpms and jerky braking. Right rearview mirror would not adjust due to sand and dust in the bearings. I am extremely unsatisfied. I would like a refund.
JUSTINROBERT I.Representative was very polite and most helpful.
RICARDO C.Great service. Quick and easy.
David B.Place was dirty and kids were all over the place. She couldn't do her job because her kids were throwing a tantrum while we were trying to get the uhaul. Never coming back to this location.
Margarita D.Lot of confusion on the drop-off. I was getting texts changing the drop-off location multiple times. Then my card card had for different charges regarding my amount I owed. Took many calls for me to get the actual final bill and 3 days to get my refund on the additional charges.
ROBBIE T.They charged a Extra 50 bucks for some bullshit. I will never rent from there ever again
RAUL F.Nothing
ROBERT C.Thank you
Edward C.Easy transaction & nice people.
BRUCE M.So Cal Hay and Grain always has the exact uhaul rentals that I need. I am very happy with their service.
ANN G.Opens late 9am ish
DANIEL G.My u haul broke down I was left on the side of the street for more then a hour in I was charged three times for one trip
Shemika J.The people were very nice.
KRISTY J.Great experience!
LISA C.Best customer service ever!!!
ALDRENA H.Great customer service 🙂🙂🙂👍👍👍
Scott P.Good service, nice workers, and had the truck I reserved, recommended.
Scott P.Inside cab needed to be cleaned and the window had a crack. The people are really nice and quick to get you in and out.
CAROLYN M.This was a rough area with lots of homeless people. We tried to take the truck back after hours and all of the gates were locked. Wasn't sure if we were supposed to park on street. Ended up taking back the next day and the person running store was 15 min late
Ronald T.Person who assisted me was super polite and was able to take the truck right away. Did not have any problems or issues. Email of the receipt was sent to me quickly.
Denise B.Awesome service , she fixed some issues that came up with no problem , great service overall
PETER Q.Friendly customer service.
Richard C.This Uhaul location was extremely friendly and helpful for our rental needs. We'll use them again real soon. Much appreciated
Darin C.Everyone that interacted with us was great.
Steve C.Staff was very friendly and service fast
TERISHA T.They gave us a Uhaul truck that had an engine check. Mandy who processed our order did was not fully trained on how to add the insurance within the given time frame during the inspection of the truck. She stated that I don't know how to do it and I have trying to call my u-haul manager. She was actually texting her and not calling.
Racquel E.U Haul the corporate business sucks. I reserved a pick up truck for a very specific reason. The rental was confirmed and plans made. Later that day U Haul called to tell me that a pick up wasn't available anywhere in our area. And that they would instead reserve a box truck for my use. I needed the truck not a box truck or I would have reserved it. I was told that nothing concerning the terms and costs would change but when I arrived to use truck I didn't want but was forced to in U Hauls bait and switch the insurance cost increased. What is the point of reserving what is needed! U Haul corporate gets zero stars. I am beyond disappointed with U Haul business model. I will never use them again and encourage others to avoid them also.
RICHARD L.Nices people
BRYAN H.All trucks should come with a ramp.
KAREN M.Signs where to return the equipment.
Steven N.Very nice rep. Customer service
CHARLES H.Way to expensive ..should be some kind of deal for any miles over 500 ..we paid 1,800 for three day rental.. granted we went over a thousand miles there goes some kind of deal should have been made
Kelly H.Great customer service
William H.Great people and services 👍🙌💜
RICHARD N.Good experience
WILLIAM H.drop off was great thank you
eric B.The Clerk was very pleasant and had me out in a timely manner. Would definately recommend this site and use again in the future.
Mikki S.Fast and easy transaction.
ANGELICA E.Service person was very accommodating and friendly. Great Service. Fast service.
Aaron W.Overcharged for additional day.will dispute.
Nelson V.Great customer service
CHRISTOPHER A.Our clerk was friendly, informational and very efficient at her job.
Carolyn H.Fast and friendly.Tow dolly was like new.
RODERICK H.No problems at all with the Uhaul trailer however the girl behind the desk at SoCal Hay & Feed was very slow and took over an hour to process my Uhaul order despite having a reservation in advance. I don't believe that she has very good customer service skills at all.
MARK P.Nothing
Jose P.There was lots of horse shit involved
LARRY P.I had rented a 6x12 trailer online two days prior to picking it up. I showed up at the appointed time with paperwork in-hand to verify it. What should have been a 15 minute process took 90 minutes...and from what I could tell, the problem wasn't with the staff at this location, it was with U-Haul. Even the Area Field Manager had a hard time figuring out why/how your electronic system messed up the rental fees. Very disappointing!
Michael M.As a customer who has been through a lot the day I returned the u-haul I was very disappointed in the very rude employee with blonde hair 300 pounds maybe 280 pounds blue eyes . She ask a rhetorical question as if I was supposed to know she was being unprofessional and snappy. cues me for purposely ignoring her calls. The area I live in I don't even receive my own boyfriend or mothers call ! It will always go straight to voicemail and if you hours later I would probably get it as soon as I picked up my phone. I had been very busy the three days I had the U-Haul I didn't have lot of time to even look at my phone. Blew me away the most was how she threatened that I would never be able to use U hal again because I wasn't able to pay for the U-Haul that same day. Response was whatever you'll never be able to use U hal again through her hand up and walked away.Overall I would not recommend this place to anyone because of the location of where the trucks are parked. Another reason is how they treat and speak to the customers. There was only one or two people at a time helping customer. yes it is a very small store I can see they do not need a lot of employees. But with the few Customers they do have they should treat use with more respect and not just like a mom and pop shop where there's no moral or ethical conversation As a value.
Amber D.