Customer Reviews for SoCal Hay & Grain
(U-Haul Neighborhood Dealer)

128 reviews

129 S Inez St   Hemet, CA 92543

(951) 658-8320

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(951) 658-8320

129 S Inez St
Hemet, CA 92543

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Noe D. 
Rating:
5.0

Mandy was pleasant, and knowledgeable. It was the easiest truck rental that I have ever had. Thank you Mandy

Doug K. 
Rating:
1.0

Not open on return date..

alan S. 
Rating:
1.0

Filthy. Have product ready for pickup. I had to wait 2 hours.

Brian E. 
Rating:
3.0

Customer did not leave a comment.

Heriberto R. 
Rating:
5.0

Customer did not leave a comment.

brent V. 
Rating:
5.0

Customer did not leave a comment.

Dora V. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
1.0

See other comment.

Christian S. 
Rating:
5.0

Mandy was awesome! She is a top notch professional and made the process very easy.

debbie C. 
Rating:
5.0

Tenant was very helpful and courteous. Will recommend

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

carlos L. 
Rating:
4.0

Customer did not leave a comment.

AMALIA T. 
Rating:
5.0

Excellent service!

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

DARRYL C. 
Rating:
1.0

Cargo bay was open when rented to me in the middle of a dust storm. Windows also. Entire interior was caked in dirt, all of my belongings became filthy. Transmission was garbage, random downshifts resulting in high rpms and jerky braking. Right rearview mirror would not adjust due to sand and dust in the bearings. I am extremely unsatisfied. I would like a refund.

JUSTINROBERT I. 
Rating:
5.0

Representative was very polite and most helpful.

RICARDO C. 
Rating:
5.0

Great service. Quick and easy.

David B. 
Rating:
1.0

Place was dirty and kids were all over the place. She couldn't do her job because her kids were throwing a tantrum while we were trying to get the uhaul. Never coming back to this location.

Margarita D. 
Rating:
4.0

Lot of confusion on the drop-off. I was getting texts changing the drop-off location multiple times. Then my card card had for different charges regarding my amount I owed. Took many calls for me to get the actual final bill and 3 days to get my refund on the additional charges.

ROBBIE T. 
Rating:
5.0

Customer did not leave a comment.

Aubree R. 
Rating:
1.0

They charged a Extra 50 bucks for some bullshit. I will never rent from there ever again

RAUL F. 
Rating:
5.0

Nothing

ROBERT C. 
Rating:
5.0

Thank you

Edward C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR JAVIER G. 
Rating:
5.0

Easy transaction & nice people.

BRUCE M. 
Rating:
5.0

So Cal Hay and Grain always has the exact uhaul rentals that I need. I am very happy with their service.

ANN G. 
Rating:
5.0

Customer did not leave a comment.

KANNYA D. 
Rating:
4.0

Opens late 9am ish

DANIEL G. 
Rating:
1.0

My u haul broke down I was left on the side of the street for more then a hour in I was charged three times for one trip

Shemika J. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO L. 
Rating:
5.0

The people were very nice.

KRISTY J. 
Rating:
5.0

Great experience!

LISA C. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Branbon B. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE V. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Best customer service ever!!!

ALDRENA H. 
Rating:
5.0

Customer did not leave a comment.

ANESIAKA H. 
Rating:
5.0

Great customer service 🙂🙂🙂👍👍👍

Scott P. 
Rating:
3.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Good service, nice workers, and had the truck I reserved, recommended.

Scott P. 
Rating:
3.0

Customer did not leave a comment.

Rebecca T. 
Rating:
4.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

MELODY J. 
Rating:
5.0

Inside cab needed to be cleaned and the window had a crack. The people are really nice and quick to get you in and out.

CAROLYN M. 
Rating:
1.0

This was a rough area with lots of homeless people. We tried to take the truck back after hours and all of the gates were locked. Wasn't sure if we were supposed to park on street. Ended up taking back the next day and the person running store was 15 min late

Ronald T. 
Rating:
5.0

Person who assisted me was super polite and was able to take the truck right away. Did not have any problems or issues. Email of the receipt was sent to me quickly.

Denise B. 
Rating:
3.0

Customer did not leave a comment.

Renee A. 
Rating:
3.0

Customer did not leave a comment.

SEBRINA M. 
Rating:
5.0

Awesome service , she fixed some issues that came up with no problem , great service overall

PETER Q. 
Rating:
5.0

Friendly customer service.

Richard C. 
Rating:
5.0

This Uhaul location was extremely friendly and helpful for our rental needs. We'll use them again real soon. Much appreciated

Darin C. 
Rating:
5.0

Everyone that interacted with us was great.

Steve C. 
Rating:
5.0

Staff was very friendly and service fast

TERISHA T. 
Rating:
1.0

They gave us a Uhaul truck that had an engine check. Mandy who processed our order did was not fully trained on how to add the insurance within the given time frame during the inspection of the truck. She stated that I don't know how to do it and I have trying to call my u-haul manager. She was actually texting her and not calling.

Racquel E. 
Rating:
5.0

Customer did not leave a comment.

MILTON D. 
Rating:
5.0

U Haul the corporate business sucks. I reserved a pick up truck for a very specific reason. The rental was confirmed and plans made. Later that day U Haul called to tell me that a pick up wasn't available anywhere in our area. And that they would instead reserve a box truck for my use. I needed the truck not a box truck or I would have reserved it. I was told that nothing concerning the terms and costs would change but when I arrived to use truck I didn't want but was forced to in U Hauls bait and switch the insurance cost increased. What is the point of reserving what is needed! U Haul corporate gets zero stars. I am beyond disappointed with U Haul business model. I will never use them again and encourage others to avoid them also.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

ADELL T. 
Rating:
5.0

Nices people

BRYAN H. 
Rating:
4.0

All trucks should come with a ramp.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN C. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Signs where to return the equipment.

Steven N. 
Rating:
5.0

Very nice rep. Customer service

CHARLES H. 
Rating:
2.0

Way to expensive ..should be some kind of deal for any miles over 500 ..we paid 1,800 for three day rental.. granted we went over a thousand miles there goes some kind of deal should have been made

Kelly H. 
Rating:
5.0

Great customer service

William H. 
Rating:
1.0

Customer did not leave a comment.

Alfredo L. 
Rating:
5.0

Great people and services 👍🙌💜

RICHARD N. 
Rating:
5.0

Good experience

WILLIAM H. 
Rating:
5.0

drop off was great thank you

eric B. 
Rating:
4.0

The Clerk was very pleasant and had me out in a timely manner. Would definately recommend this site and use again in the future.

Mikki S. 
Rating:
5.0

Fast and easy transaction.

ANGELICA E. 
Rating:
5.0

Customer did not leave a comment.

Domenica G. 
Rating:
5.0

Customer did not leave a comment.

gerald M. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Service person was very accommodating and friendly. Great Service. Fast service.

Aaron W. 
Rating:
1.0

Overcharged for additional day.will dispute.

Nelson V. 
Rating:
3.0

Customer did not leave a comment.

MARCOS C. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
3.0

Great customer service

CHRISTOPHER A. 
Rating:
5.0

Our clerk was friendly, informational and very efficient at her job.

Carolyn H. 
Rating:
5.0

Fast and friendly.Tow dolly was like new.

RODERICK H. 
Rating:
3.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

No problems at all with the Uhaul trailer however the girl behind the desk at SoCal Hay & Feed was very slow and took over an hour to process my Uhaul order despite having a reservation in advance. I don't believe that she has very good customer service skills at all.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Nothing

Jose P. 
Rating:
1.0

There was lots of horse shit involved

LARRY P. 
Rating:
3.0

I had rented a 6x12 trailer online two days prior to picking it up. I showed up at the appointed time with paperwork in-hand to verify it. What should have been a 15 minute process took 90 minutes...and from what I could tell, the problem wasn't with the staff at this location, it was with U-Haul. Even the Area Field Manager had a hard time figuring out why/how your electronic system messed up the rental fees. Very disappointing!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

victor lynn G. 
Rating:
1.0

As a customer who has been through a lot the day I returned the u-haul I was very disappointed in the very rude employee with blonde hair 300 pounds maybe 280 pounds blue eyes . She ask a rhetorical question as if I was supposed to know she was being unprofessional and snappy. cues me for purposely ignoring her calls. The area I live in I don't even receive my own boyfriend or mothers call ! It will always go straight to voicemail and if you hours later I would probably get it as soon as I picked up my phone. I had been very busy the three days I had the U-Haul I didn't have lot of time to even look at my phone. Blew me away the most was how she threatened that I would never be able to use U hal again because I wasn't able to pay for the U-Haul that same day. Response was whatever you'll never be able to use U hal again through her hand up and walked away.Overall I would not recommend this place to anyone because of the location of where the trucks are parked. Another reason is how they treat and speak to the customers. There was only one or two people at a time helping customer. yes it is a very small store I can see they do not need a lot of employees. But with the few Customers they do have they should treat use with more respect and not just like a mom and pop shop where there's no moral or ethical conversation As a value.

Amber D. 
Rating:
5.0

Customer did not leave a comment.

RONALD O. 
Rating:
5.0

Everyone was very nice and knowledgeable about the equipment

MARLENE P. 
Rating:
5.0

SoCal Hay & Grain is run by a wonderful couple. Highly recommend them.

NATE M. 
Rating:
3.0

Open late and close too early, (9am - 5 pm). Trailer was not cleaned at time of pick up to make it presentable for customer. Clerk demanded that I return on time the following day.

Pann S. 
Rating:
5.0

The location is wonderful, super sweet and try to help you as best they can. Uhaul messed up, rented out the truck I had reserved (26 footer) and instead gave me a smaller one (17 footer). Made it where I had to make multiple trips, promised me a$50 credit and did not give it to me. Very disappointed with Uhaul as a hole.

Amber G. 
No reviews have been submitted for this location.

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