Customer Reviews for Sotos Tool Repair & Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sotos Tool Repair & Rental Inc

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yvette C. on

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Efficient and professional. Highly recommend.

Shadeigh N. on

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Customer did not leave a comment.

Donovan Y. on

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Pay attention to detail by not having the customer wait for an extended period of time before you attend to them then to make matters worse you are in such a rush you tell the customer you will email them the receipt of the drop off which you never do which leads to Uhaul texting me basically saying if I am unable to drop off the truck by the appointed time they can send someone for an additional $20 which is embarrassing.

JOSE M. on

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Good very good.

JOHNATHAN H. on

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The location gave me false information on the rental. I would not recommend renting from this location.

Israel C. on

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David V. on

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Staff was not polite or knowledgeable. This location does not represent the U-Hual brand well. Staff did not take the time to help or explain how to hitch up the trailer to my vehicle. Fortunately I have experience with trailers but novices will put themselves at risk by renting at this location.

Tinisha H. on

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MEHMET REFIK O. on

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CESAR R. on

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You have the best opción

Oscar V. on

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The customer service in this location is completely unprofessional. I didnt receive any paper work. I didnt even see a uhaul representative. I had to let the guy know that I was waiting to rent my trailer.

joyce L. on

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Gregg G. on

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I dropped the 6 x 14 off after hours and really liked the tool used for this process. Very easy to do...two thumbs up for uhauls trailers.

alfredo N. on

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This location was a little difficult to find, specially when towing a dolly.

humberto M. on

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Inaki Patxi A. on

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Danaris P. on

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Have the person in charge always on site. Had to wait for him because he was getting breakfast somewhere and I hired movers so I was losing the time I paid for my movers to help waiting to get the truck.

Ana P. on

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Royce O. on

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I booked the truck at 9am, I was waiting there and at 9:50 and nobody was there, I lost money and time, I had to call the main office, and now I see they charged $113 instead of $54!!! Poor service!

aldo M. on

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Excellent attention. Alex is the best, very friendly and professional.

Dorian U. on

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Michael S. on

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No comments

Mohammed A. on

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I waited like more than half hour beyond the scheduled time. Also he did not give instruction on how to return or where. Just said sign and gave me the key and left. Never ganna do it again.

Eric W. on

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Ketzie G. on

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James W. on

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VERY, VERY , difficult to find. It needs better signage on the main road and also on the business. But staff was nice and helpful. Easy to return after hours.

VERONICA H. on

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No one was at this location when I dropped off truck.I left the keys in drop box.was charged $107.00 on top of the 127.00.called the center no mgr.was avail.other employee hung up on me.the 1800 represenative hung up on me as well.I need this matter resolved ASAP!! This is my rent $.I cannot afford to have my rent pymt check bounce.would like to speak to a Mgr.please call me @ 253-370-1110

ZAIDA S. on

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JOHN B. on

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After picking up truck, realized horn did NOTwork, headlight out, left mirror cracked and during rainstorm, wipers were bad (need replaced )

JOSEPH P. on

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JULIO P. on

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MARK R. on

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I reserved 24 furniture pads which were not at the location. I needed to go to another location to get them

GRISEL D. on

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Miguel G. on

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The employees at Soto Tool Repair were courteous and very professional. I will definitely use them again for truck rentals .

Carolina V. on

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GARY N. on

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Sotos is very fast and courteous

Jose S. on

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WAYNE R. on

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RENE Y. on

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great customer location will be back next week

RAY P. on

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DORIAN V. on

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When I received my truck in Florida, they gave to me a piece of paper with a gas marked until 1/4. I did not check in the car, because the lady in charge gave to me a key inside the office and I thought everything will be ok and then when I left that place, I noticed that the tank was near to empty. I called them, but nobody answered my question about. I left messages,etc, and no answer yet.

Mario M. on

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Customer did not leave a comment.

Michael M. on

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There are no screw jacks at the tounge of the trailer to raise and lower it on to the trailer ball, you had better have a good, strong back to pick it up and set it.

JOSE D. on

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Have the truck clean, in working conditions, one of the back tires was with out air, had to take it to a tire center to put air, loosing time and miles. The dashboard had this annoying sing that reads CHANGE OIL, that had me nervous, like if it was going to damage the engine and leave me stranded . The steering wheel was shaking, and I only carry ten kitchen cabinets. NEVER AGAIN WILL RENT A TRUCK IN THAT LOCATION, and will look for PENSKE next time.

NOSLEN S. on

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Customer did not leave a comment.

GASTON R. on

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Take better care og trucks and equipment.

ALBERT V. on

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truck was delivered to us very dirty in the cabin and in the back had saw dust all over

lise P. on

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Staff needs to smile more and be more friendly. Also, staff should walk the customer to the truck to verify miles not just give out the key and tell me to call them if the miles are off in which I did. I over payed on miles.

NARCISO T. on

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Michael E. on

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JANICE M. on

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Adriana F. on

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DAVID S. on

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Good place to get a scooter or a chainsaw too. Plenty of UHaul inventory for rent across from a nice storage company in a convenient location.

ELIZABETH B. on

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CLARISA C. on

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The person who help US was very patient, my husband wanted to change to smaller size and he took no offense, thank god no other truck was avaible all around at the end the truck he have was the correct for our move. Thanks.

DARA Z. on

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DANIEL A. on

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JOHN C. on

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DAVID W. on

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THESE PEOPLE SHOULD NOT BE UHAUL RENTAL PLACE THEY DONT HAVE ANY KIND OF CUSTOMER SERVICE IN THERE PLACE. THEY WANTED ME TOO CARRY OUT MY HAND CART AND PADS TOO THE TRUCK ALSO THEY DIDNT WANT TOO HELP ME HOOK UP AND CAR TRAILER THAT I RENTED AND DIDNT EVEN COME OUT SIDE AND CHECK OUT THE TRUCK WITH THEY JUSTED HAND ME THE KEYS HERE YOUR KEY AND YOUR TRUCK IS OUTSIDE. I THINK THEY CARE MORE ABOUT THERE MOTORCYCLE SHOP THEN THE UHAUL BUSINESS. IF I HAD TO MOVE AGIN I WOULD EVER GO BACK TOO THIS PLACE EVEN IF YOU TOLD ME THE RENTAL WAS FREE FREE FREE

LISA K. on

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they were very nice, but did not like the location nor the condition of the truck. I had to return it for another through the central reservation office in Miami.

HAYDEE L. on

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Jermaine B. on

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The "traffic center" was very frusttrating. I booked online and received a phone call shortly after offering me a 26' teuck for the same price as the 14' that I booked. I couldn't use a truck that size because of the small parking lot in my complex. They called back soon after saying Key Largo had a 14' truck (23 miles south of where I requested). We made an agreement for extra miles but before I could leave the house Key Largo called and said they only had a 26' truck. A few minutes later the Traffic Center called again saying that a store in Perrine had a 14' truck. They then called me and confirmed (12miles north of requested location). They were really nice in this store. I received a credit since the gas light was on and they apologized for the inconveience.

LUIS S. on

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I rented the truck on Friday and the contract had the day before date on it?? I tried filing a revising of the contract, however, your rep denied my request! I always requement U-haul, not anymore.

DUNSTAN L. on

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ARMANDO V. on

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I rent a 17' van from Sotos Tool Repair & Rental Inc, the moving was one way from zip code 33177 to zip code 33014 local inside the city with a total miles of 29.6 when I return the truck they want to over charge me 95 miles because they mention that I used the truck for 140 miles ? The manager at the return center call the guy that rent me the truck and he mention that must be a mistake because they have a new woman working there, how come when he rent me the truck himself and nobody else works there but just another mechanic guy ? Totally rip off, Contract no: 24270959

Marcel Z. on

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CONNY S. on

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TERESA M. on

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ROGER R. on

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If I had known about this location sooner I would have done more business with them. Very Friendly!!! The main location in Homestead is unorganized, rude, and unprofessional; but Soto's was WONDERFUL!!!

JUAN CARLOS M. on

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excellent, and excellent price.

JAMILA M. on

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My renter (Chris) was here wonderful he really explained how traveling renting a U-Haul works, I look forward to using a U-Haul again because of him.

Melvin L. on

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No problem. Went well.

SYLVIA M. on

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Customer did not leave a comment.

don H. on

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The truck was basically brand new, the guys there were very cool. the place was easy to get in and out of with the truck. The best uhaul experience I've ever had.

TIFFANI W. on

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DAVID M. on

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This location was not marked anywhere. I did see u-haul trucks in the area...No where was there a sign that said U-haul on the little barred door to unit 44.

MATTHEW C. on

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Very friendly. Made sure all was in good shape for my journey.

Michael V. on

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Everything is just fine the way it is, Thanks

ESTHER CHAVEZ B. on

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Edwin F. on

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TERRANCE B. on

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JENNIFER M. on

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